Wolseley UK Branch Manager Reviews

Hi there, Wow - five stars! We'll most definitely take that as a positive! We absolutely agree that providing best-in-class customer service is something we are 100% dedicated to. Our brand-new company values (which we're sure you'll have seen) serve to reinforce this further still. We're also really pleased to learn that you feel you receive the right support to help you serve our customers in the best possible way. Please also be assured that we'll never rest on our laurels and are always striving to improve, so please continue to share your feedback (good and bad!) through our internal channels, and through our anonymous engagement surveys. We genuinely do read every single comment, and this helps to shape how we operate moving forward. Kind regards, WUK Engagement Team

Hi there, Thank you for taking the time to leave us a review! We're pleased to see that you enjoy working within your team - workplace culture is very important to us. However, we are disappointed to note that you feel your job can be stressful. As per our recent employee engagement survey, we are continuing to explore ways to make life easier for our employees in a way that safeguards the viability of our business. Kind regards, WUK Engagement Team

Five stars! We will take that as a compliment :) - thank you! While it's nice to receive such a positive review, we are still striving improve - and once again you will have your opportunity to air your views on how we do that with our next engagement survey coming up before the end of the year. Many thanks, WUK Employee Engagement Team

Cor blimey, what a lovely review. Ta! And thanks for the feedback around ensuring voices are heard, we hear you! Our Colleague Forum is really gathering pace, with over 150 colleagues now having regular meetings with members of the Leadership Team and discussing everything from strategy to long service awards, so please keep feeding in to your forum rep as it's having a really positive impact across our business and making our decision making stronger!

Thank you for taking the time to provide us with feedback, and we're sorry that your experience wasn't a positive one. It'd be great if you could get in touch via our corporate website as there might be some insights from your time with us that we could learn from. For our part, we do try and foster a entrepreneurial approach with our branch managers and have many very successful branches ran within that spirit and that are performing well (and are happy) as a result, with our average tenure and time in post way ahead of the average in the sector. With that said, we're still a large corporate, with competing priorities all over our business, and we make no apologies for managing things like resourcing and workforce numbers closely - it's the responsible thing to do, particularly over recent times as we've battled with the trading conditions of the pandemic. We strive to do the best by our staff and by our customers, and we're really sorry that wasn't your experience. Like we said, if you felt you could get in touch, we'd appreciate it, as there may be things we could learn from your experience.