Worldpay Reviews | Glassdoor.co.uk

Worldpay Reviews

Updated 11 Dec 2019

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3.2
61%
Recommend to a Friend
74%
Approve of CEO
Worldpay CEO Philip Jansen
Philip Jansen
299 Ratings
Pros
Cons
  • "Middle to upper management does not collaborate well(in 26 reviews)

  • "Senior management very wasteful of budgets, leaving little left over for training/other vital resources(in 23 reviews)

More Pros and Cons
  1. "best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gateshead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay full-time for less than a year

    Pros

    literally everything best wage loads of benefits

    Cons

    none the company is amazing

    Worldpay2019-10-26
  2. "Great people, bad senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Worldpay full-time for more than 3 years

    Pros

    Great people, flexible, social company

    Cons

    Little or no direction, lots of favouritism

    Worldpay2019-12-09
  3. "Great company.. depending on department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applications Support Engineer in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Worldpay full-time for more than 8 years

    Pros

    Great people, relaxed environment. No micromanagement, at least in departments I have worked. Great benefits. Adequate pay rise and performance bonuses. Helps employees to progress with their career development (with right manager). Gives students placements and employs many of them after.

    Cons

    Management can be very good and care big time about their staff or it could just leave you on your own with no support. Depending on the deparmet manager. Employment process is a bit worrying, as oftentimes people will be accepted internally without much background check on the subject or/and relevant skills for the position. Gets constantly acquired by other companies.

    Advice to Management

    Care more about your employees and their career prospects.

    Worldpay2019-12-03
  4. "Great to get in, hard to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Investigator in Manchester City Centre, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Worldpay full-time for more than a year

    Pros

    Great social, open atmosphere Down to earth management Lots of opportunity (but 'sideways' moves)

    Cons

    Hard to move up, very few 'senior' roles, just team leads and managers

    Advice to Management

    Better L & D

    Worldpay2019-11-26
  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay full-time for more than 5 years

    Pros

    Good work life balance. Diverse company

    Cons

    Need to modernise with young talent and get rid of dead wood

    Worldpay2019-11-25
  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Negative Outlook

    I have been working at Worldpay full-time for more than 5 years

    Pros

    Flexible working for all employees

    Cons

    there has been a lot of negative change since the mergers

    Worldpay2019-11-28
  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant 

    I have been working at Worldpay full-time

    Pros

    People are great, facility is ok

    Cons

    Cares more about customers not about the employees

    Worldpay2019-11-28
  8. "Great role to develop technical skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay full-time for more than a year

    Pros

    flat structure and freedom to challenge the status quo. You can make a difference.

    Cons

    Large takeovers have naturally slowed down the opportunity to work on exciting projects

    Advice to Management

    Keep developing your less experienced members of staff

    Worldpay2019-11-05
  9. "Unrecognisable since joining three years ago."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time for more than 3 years

    Pros

    Salary used to be a significant selling point; now, the stress is not worth it! Still good people around that care, but they are getting fewer every couple of months.

    Cons

    The Management of course! A real Cult of Personality - there are new managers every couple of months, Americans with no plan unless running people into the ground to make them leave on their own is a plan — a SAFe transformation, which is slowly killing the ability to get anything done. Too many people in a small office (yes London) soo much noise and constant issues with crappy desktop, using Windows 7 is a joke.... Using an MS office product that is ten years old, please sort this out! Every couple of weeks, another primary system goes down, if not the whole Data Center. This is not a modern company to work for in any shape or form.

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    Advice to Management

    Sort yourselves out, stop talking and start taking action, win your staff back round, stop resting on past success. Stop changing everything every 5 minutes (discounting the crappy IT systems). Listen to your teams and those managers that are good.

    Worldpay2019-11-04
  10. Helpful (2)

    "WorldPay Team. Vallet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gateshead, England

    I have been working at Worldpay full-time for more than 5 years

    Pros

    None it will destroy you

    Cons

    Absolute disgrace of a place you’re hired as a customer service advisor yet you have to sell to every customer to hit your target of 40% offer. So customer’s call up asking where their money is which is constantly being with held because of the new system which does not work. Money goes missing or goes on hold because there is a glitch in the system but advisors are told to not let the customers know that... their on a new billing system. Sell sell sell Next day pay if the merchant doesn’t want to commit to a new contract lie and put them on hold and say you need to speak to a supervisor to see if they are eligible lies if it’s on screen their eligible. Team Leaders are the worst especially the females actually unreal how many of them have slept with co-workers and been patted on the back and been given rises.

    Show More

    Advice to Management

    Stop lying to customers who are calling up because your system has failed and their money has been lost until you find it. Stop selling the position as Customer Service when the ethos of WP is sell to every customer sort their problem but look at what you can sell them. Stop letting your TL’s sleep with everyone and stop having affairs the best way to get on in this place is to leave any morals at the door and... treat customers like idiots. Don’t fall for the PEP talk from the manager what she wants she gets no matter what.

    Show More
    Worldpay2019-11-16
Found 784 reviews