Worldpay Reviews | Glassdoor.co.uk

Worldpay Reviews

Updated Sep 16, 2019

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Found 744 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
69%
Approve of CEO
Worldpay CEO Philip Jansen
Philip Jansen
285 Ratings
Pros
  • "Nice work-life balance; Work from home more than once per week; nice office; free tea/coffee machine; nice technical level amongst peers(in 51 reviews)

  • "Great people in the Nottingham office(in 46 reviews)

Cons
  • "Middle to upper management does not collaborate well(in 24 reviews)

  • "Under Vantiv leadership, things were a little disconnected(in 22 reviews)

More Pros and Cons
  1. "Amazing work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Gateshead, England
    Recommends
    Positive Outlook

    I worked at Worldpay full-time for less than a year

    Pros

    Great team atmosphere Brilliant opportunities for progression

    Cons

    Not applicable - great working environment

    Advice to Management

    N/A

    Worldpay2019-07-08
  2. "Good"

    StarStarStarStarStar
    Former Employee - Analyst 

    I worked at Worldpay full-time

    Pros

    Good atmosphere and pay scales.

    Cons

    None that I can think of

    Worldpay2019-09-14
  3. "Outdated HR policies and Vantiv and FIS acquisition confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Worldpay full-time for more than a year

    Pros

    Working from home once a week due to lack of space in the office Some good people

    Cons

    Some HR policies are clearly outdated. For example, Career break policy only allows 6 months break. When you want to attract talented young people you must allow them to go on a travel/volunteer break for at least one year. Pay rises are just standard rate for all company, if you want more you generally have to get an external offer so they increase your salary. This ends up making a lot of people leave when they... get an external offer. Vantiv and FIS acquisition were creating big confusion on projects and employers.

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    Advice to Management

    HR needs to improve the salary progression process to retain talent and attract new good talent. Offer longer career breaks - you will get people happier, having different life experiences (volunteering/traveling/political/...) that will value your company and clearly improve productivity.

    Worldpay2019-08-28
  4. "Your face has to fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Gateshead, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Worldpay full-time for more than a year

    Pros

    Great people at lower level jobs, who will help you when they can. Good choice of nearby shops for lunch and doing odd jobs. Free parking that is nearby.

    Cons

    People who get promoted tend to be related to senior management or family friends. They tend to put people in to the wrong positions to keep them satisfied. They take a lend of staff who will work extra hours to help out with little in return.

    Advice to Management

    Give the most qualified and hardest working people promotions, not someone because they're friends with Paula on Nationals.

    Worldpay2019-09-16
  5. Helpful (1)

    "Merger after merger = massive uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Worldpay full-time for more than 3 years

    Pros

    - Flexible working arrangements are very generous - Good location - Middle management generally supportive of ongoing career development, but they lack the support from above to do anything about it.

    Cons

    - So many mergers and acquisitions - no-one is able to forward plan and constant rebrands as a result must cost a fortune. - Managers use said mergers as an excuse not to invest in further training and/or increase remuneration outside of standard inflationary rises. Merit rises are non-existent. - Way too focused on the US side of the business, despite now being a global business. - Expense policy favours... sales-based staff. - Senior management very wasteful of budgets, leaving little left over for training/other vital resources

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    Advice to Management

    Stand by the values you expect others to live by. Stop hiding behind mergers as reasons not to further invest in your staff.

    Worldpay2019-07-31
  6. Helpful (1)

    "Unexpected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - QUALIFICATION SPECIALIST 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Worldpay full-time for less than a year

    Pros

    Good feed back Lots of employee games to help stay motivated Vouchers to be won and prizes and head of sales drops in with cake and food on occasion Good pay for what it ia

    Cons

    Miss lead about the role Hard to get answers All management have different answers Quick to blame before asking about situations

    Worldpay2019-07-28
  7. "it was a good plave to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay part-time for more than a year

    Pros

    friendly staff welcoming good future prosects

    Cons

    pay wasnt too good imo

    Worldpay2019-07-14
  8. "A challenge but worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Worldpay full-time for more than 5 years

    Pros

    If you like change and working at a fast pace it’s a great place to get experience. Working here prepares you for most challenging situations and can be highly rewarding.

    Cons

    Too much change can lead to burn out for some.

    Worldpay2019-06-19
  9. "Fast Paced payments company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategy Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Worldpay full-time for more than 3 years

    Pros

    Great career development opportunities Good career progression

    Cons

    High staff turnover Lots of internal organisational change

    Worldpay2019-06-11
  10. "Great team poor commission structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Business Manager in Birmingham, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Worldpay full-time for more than 3 years

    Pros

    I have a great supportive manager and the best team, great working for the industry leader and we sell honestly to customers

    Cons

    The way we are targeted is unfair and hard to know where you are at any time and results in lack of commission

    Advice to Management

    Change the commission plan and communicate more

    Worldpay2019-06-19
Found 744 reviews