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Wren Kitchens Kitchen Sales Designer Reviews
Updated 28 Nov 2023
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Full-time, Part-time
English
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Found 517 of over 2K reviews
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Found 526 of over 2K reviews
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Tofiq Malik
303 Ratings
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- 5.021 Nov 2023Kitchen DesignerCurrent Employee, less than 1 yearManchester, England
Pros
Great trainer and great facilities
Cons
Toll costs and the Hotels food quality was very poor
- 2.028 Nov 2023Kitchen DesignerFormer Employee, more than 1 yearHarrogate, England
Pros
- Kitchens on display in showroom - iMac computer with market leading software - Direct contact with customers (over the phone and Face to Face) - Good sales experience with some training
Cons
- Increasing threshold before any commission can be earned. For full time designers this means hitting a minimum of 26k sales every commission period (4 - 6 weeks). - Free issues (from designer errors) are common and often issued unfairly from Head Office which removes commission. - Customers are free to cancel order at any stage which wipes out your commission. - Earning potential capped by management who are prone to distribute leads unfairly to friends or designers who are not selling (favouritism at its finest). - Some months are quieter than others so commission is inconsistent and when averaged out is not what is promised when joining or at reviews. - Daily 10/15/30/45 minute brief at the start of the day where managers condescend you and discuss how the sale is coming to an end (the sale is always ending at Wren) which becomes boring and repetitive. - Customer complaints are very high (usually down to the "Wren Approved" Installers). As the face of Wren, you will sometimes have to deal with these head on which can be stressful. - The job itself can be stressful as there is constant pressure to sell - you go from hero to zero in minutes. I witnessed a designer being fired on the spot for not selling enough and another designer had their commission removed. - Long days and long hours. Your health will gradually deteriorate working here. You are required to work every weekend, every Bank Holiday and approximately 10 consecutive days before Christmas. - Often no breaks if appointments over-run. Canteen has air-conditioning turned up to discourage lunch breaks. - Staff turnover incredibly high and most designers do not make it to two years (length of probation period). - Toxic work culture with gossiping, back-stabbing and in some cases bullying due to weak management. HR not interested.
2 - 1.027 Nov 2023Kitchen DesignerCurrent EmployeeLeicester, England
Pros
Free coffee that’s about it
Cons
They take money from your salary if any mistakes in your design
- 5.02 Nov 2023Kitchen DesignerCurrent Employee, less than 1 yearEdinburgh, Scotland
Pros
- Good Training both at the showroom and HQ - Have an amazing showroom. - Easy and advanced technology. - Friendly colleagues and Management.
Cons
- No consistent working hours. It can vary from 7 hrs to 11 hrs.
- 5.011 Nov 2023Kitchen Sales DesignerCurrent Employee, less than 1 yearSouthend-on-Sea, England
Pros
staff are amazing management are extremely helpful the nest training is amazing
Cons
no cons needed as its amazing
- 5.07 Jun 2023Kitchen DesignerCurrent Employee, more than 3 yearsEdinburgh, Scotland
Pros
I've worked for Wren for over 4 years now and still love my job! If you are hard working and want to thrive and make those big bucks, Wren is definitely the place to work. Ultra modern technology available to assist you in designing amazing kitchens. This leads to making dreams come true for customers at the same time making your own dreams come true with the uncapped commission available. Our showroom at Fort Kinnaird is like no other retailer in the industry. We have sleek, modern, on trend styles to showcase. The company is very customer focused, the customer journey is important value to all at Wren. Management at the showroom so go above and beyond to support you in any way thats needed.
Cons
Weekend work - every weekend! It is long hours however you're rewarded for these long hours with uncapped commission. Work life balance is also very difficult if you have a young family. Monthly threshold that must be achieved before you start to make commission is sometimes a killer.
2
Wren Kitchens Response6moAt Wren, we take pride in providing our employees with cutting-edge technology and resources to design exceptional kitchens for our valued customers. We believe that by empowering our employees, we enable them to fulfil their professional aspirations and achieve their financial goals through our uncapped commission structure. Our Fort Kinnaird showroom truly stands out in the industry, showcasing sleek and modern styles that are on-trend. We are delighted that you find it impressive and feel proud to represent such a remarkable retail space. If you would like to discuss anything further or provide additional information, we encourage you to reach out to us at letstalk@wrenkitchens.com. We value your input and would appreciate the opportunity to hear more about your perspective. Thanks, Wren Kitchens Team
- 2.04 Nov 2023Kitchen DesignerCurrent Employee, more than 1 yearBasildon, East of England, England
Pros
Good hours and breaks, full training at the Nest
Cons
Lies about promotions, lies about customer-first-narrative, lies about pay
1 - 5.013 May 2023Kitchen DesignerCurrent Employee, less than 1 yearLondon, England
Pros
Good opportunity to earn good money (commission) High Quality Showrooms Good technology (Macs + Virtual Reality Studio) Fantastic Training at the Nest
Cons
Threshold - to start earning commission you have to meet a threshold which keeps being increased - it is even more annoying to not earn commission for the sales you have made to meet your threshold Free issues - any mistakes need to be paid for out of the designers commission (for example if the customer needs a 500mm base unit instead of 600mm the designer will be charged for 50% of the value of the product) it can be hard to prove who is at blame for the error but 90% of the time it will be listed as 'designer error' and the designer will pay for it
Wren Kitchens Response7moWe appreciate you for taking the time to leave a review and expressing your concerns. At Wren, we value our employees as the driving force behind our success. Therefore, we actively encourage all our staff to provide feedback, enabling us to collaborate in fostering a supportive environment that allows you to thrive and progress in your career with us. If you would like to discuss anything in more detail, please get in touch with us at LetsTalk@wrenkitchens.com. Our team is here to lend a listening ear and help you out in any way we can. Thanks, Wren Kitchens
- 1.02 Oct 2023Kitchen DesignerFormer Employee, more than 1 yearCroydon, England
Pros
There are Free biscuits for customers
Cons
- you have to work every Saturday and Sunday - fined for computer errors (free issues ) - only two days off for Christmas then you have to pay it back in January - lied In thé interview saying making £100k . Not even close - job includes everything from chasing customers to ensuring delivery, doing finance and more - not allowed to talk during work - you are not allowed to take off more then 5 days or less then 5 days - micro managing
2 - 4.024 Oct 2023Kitchen DesignerCurrent Employee, less than 1 yearUddingston, Scotland
Pros
Comfortable working environment. Good informative staff Relaxed staff area Close to home
Cons
Lighting affects my eyes at times
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