XLN Customer Service Representative Reviews | Glassdoor.co.uk

XLN Customer Service Representative Reviews

Updated 6 Feb 2020

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XLN CEO Neil Conaghan
Neil Conaghan
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  1. Helpful (2)

    "Xln review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Doesn't Recommend
    No Opinion of CEO

    I worked at XLN full-time for more than a year

    Pros

    Great people within my team, collaborative environment.

    Cons

    management does not care about employee, there is a culture of bullying in the company and HR IS COMPLETELY POWERLESS AND THUS USELESS TO HANDLE MANAGEMENT.

    XLN2019-03-13

    XLN Response

    March 18, 2019HR

    Hi there, Thanks for your feedback. So disappointed to hear about your negative experiences. We have a lot of happy people here and really do care about our employees, so I hate to hear this. Given the seriousness of what you’ve suggested, it really would help if you’d be willing to give me some more detailed feedback, completely confidentially. I value feedback greatly and this way, I can try to get a better understanding of what happened and look into how we can move forward. So if possible, please email me at S.Zahid@telecom-service.co.uk. I’d really appreciate it. Thanks for taking the time to leave a review. Best wishes, Shamilla

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  2. Helpful (13)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN

    Pros

    Better than being on benefits - just about.

    Cons

    No job security. Recent changes saw mass redundancies by turning the role of the customer service advisor into one of "account manager," which is basically a sales role with an element of customer service. The company used pseudo-scientific psychometric testing (we had to pick some words from a list on a page and these supposedly revealed the inner workings of our minds) which produced a graph to show our suitability, or lack thereof, for the new role. This was just a tool, a pretext, to facilitate a total change in the company culture, to weed out the people they wanted to get rid of and cherry-pick those they wanted to keep. XLN used to have some lovely people working there. That was what made me take the job. Unfortunately the management got rid of just about everyone who was decent, and replaced them with aggressive, sales-driven stuffed shirts. Luckily all of us who left have found something new, something better and are best advised to remember the XLN of old. The CEO is an arrogant individual who is not trustworthy. He stood up at a meeting in a big London hotel and said: "We are not making people redundant," when he planned all the redundancies. The customers are horrible, aggressive and argumentative.

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    XLN2015-04-25
  3. "Good job to start with, but it's hectic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Customer Service Representative in Calcutta
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at XLN for less than a year

    Pros

    Sunday offs. Adequate salary.

    Cons

    Many cons. 1. The manager will harass you for making sales. They'll pass comments. No smile on thier face although if you work nicely. 2. Need to buy my own meals. Only tea is served free. 3. They want a sell from newbies within a month. Disgusting! 4. Pay scale could have been better. Less incentives. 5. Making sales is hard. The managers and team leaders don't care about our health. They will harass you if you are late for a minute. 6. The customers will waste your worthy time. They'll abuse at any cost.

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    XLN2020-02-06

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