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Yell Business Development Manager Reviews

Updated 19 Jun 2020

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3.1
36%
Recommend to a Friend
100%
Approve of CEO
Yell UK CEO  Claire Miles
Claire Miles
2 Ratings
  1. COVID-19

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Telford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Training, Education and management support.

    Cons

    Covid 19 and the the problems that came with the pandemic

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    Yell Response

    June 26, 2020

    Thank you for taking the time to leave us a review. We are very proud of our internal training teams and programmes so it is fantastic to hear that our people feel the same! We are working our way through the issues that Covid-19 has bought to the table, like a lot of Companies and are looking forward to coming out the other side!

  2. "It’s starting to feel like a Ponzi scheme"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 3 years

    Pros

    - Good money if you’re prepared to mislead people on stats.

    Cons

    - You’re actively encouraged to mislead people with stats in your sales pitch (yells usage at 38million which doesn’t necessarily directly impact the paid listings from a google point of view, this traffic is under 10million) - hard sales tactics , you have to sell on the day and are forced to pressure people into decisions because if they don’t buy on the day and do any due diligence you will not sign them. - the advertising doesn’t work as the products are not fit for purpose, this weighs down on you big time especially as you build great relationships with customers and you know that 95% of the time it won’t work out for them. - the opposite of a customer centric company, trap people in long term contracts with products which don’t perform, and potentially ruin their businesses as a result - team managers don’t understand digital marketing and try push you to sell at all costs instead of what’s right for the customer - definitely elements of bullying and belittling in my team, manager was sexist.

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  3. Helpful (1)

    "Great Place to work !!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Birmingham, England

    I have been working at Yell full-time for more than 10 years

    Pros

    ive been working for yell for 17 years and couldnt imagine working anywhere else Career Opportunities, ive been lucky enough to work from home for 10 years, which helped with by work life balance and family Great Uncapped Bonuses very rewarding !!! Great Recognition Events The yell People ( Family :-) )

    Cons

    Targets can be stretching if having a long holiday but other than that nothing!

    Yell Response

    February 14, 2020

    Thank you for taking the time to leave us a review. We are glad to have you as a member of our team!

  4. "Good company to work for"

    4.0
    Current Employee - Business Development Manager 

    I have been working at Yell full-time

    Pros

    Earning potential is very strong

    Cons

    Service levels not always consistent

    Yell Response

    March 23, 2020

    Thank you for taking the time to leave us a review. We are always thriving towards giving our customers a great customer experience, and are always exploring new ways to achieve this. We wish you a happy and healthy career with us here at Yell!

  5. Helpful (1)

    "Confused company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Southampton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    Good Salary, good colleagues, good flexibility

    Cons

    Unrealistic targets and unsocial working hours

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    Yell Response

    March 6, 2020

    Thank you for taking the time to leave us a review. We are sorry to hear that you felt Management was greedy and the targets were unrealistic, with unsociable working hours. We are taking this feedback very seriously, however I can share that with new Management in place, everything is being reviewed (for the better!) Thank you again and we wish you a happy and healthy career.

  6. Helpful (8)

    "Small business con artists"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than 5 years

    Pros

    The salary is good and bonus can be good. Car allowance

    Cons

    The job and Yells place in the marketplace has changed. We pretend we have market leading products but not one product would I recommend to a friend or family member. You’re micro managed to hit targets instead of provide real value to customers. Flagship product Yell.com is now hugely overpriced and offers no value to customers for the searches they appear for. The apple partnerships we boast about mean nothing to our paid listings , our search traffic is actually declining. The worst thing about this job is it could be so good. The biggest reason bdm’s don’t perform better is the products performance. How about we start looking at product value and performance and not why we’re not selling more. Our reputation has soured and this is killing performance.

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    Yell Response

    November 1, 2019Telesales Director

    Thank you for sharing your views. Yell has transformed into a digital business that has formed great partnerships with Google, Apple, Bing and Facebook, as we are a data rich organisation that can truly champion local businesses. On average there are over 35 million total visits to businesses on Yell.com per month. This is a significant increase over the last few months and is one of the reasons why we are number 1 in the market place.

  7. Helpful (2)

    "Customer comes last"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 5 years

    Pros

    If you need a job apply You will get a car They pay as per contract Holiday entitlement

    Cons

    Customer comes last Training is inadequate Leadership team is weak and don’t understand marketplace Performance of products Business doesn’t adapt Relentless focus on growth to substitute the customers they are losing

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  8. "Good start, downhill from there..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    The training I received was brilliant. 2 weeks sent away to Glasgow with others for training and come into job raring to go.! Started on a low basic and quickly worked up to a good basic.

    Cons

    The pressure you re under is worst than any sales job Ive ever had, and Ive had a few. Despite doing really well and getting numerous 'deals' each day, I was still called into the office on a few occasions to discuss my call time. If my call time was god and I had a couple of deals, it was then down to the amount of dials I did and if they wasn't up to standard then I was in trouble again. it also seemed that unless you was doing well, you was an outsider as the mangers looked at and talked to you different than they would to someone who needed more help. The job took over my life as I was travelling 1 and a half hours to get there and back so I was up at 5am and home at 8pm most nights.

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