Yell Customer Relationship Manager Reviews

Updated 22 May 2020

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3.0
24%
Recommend to a Friend
100%
Approve of CEO
Yell UK CEO  Claire Miles
Claire Miles
2 Ratings
  1. "Still Here 20 Years Later... Say No More"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Approves of CEO

    I have been working at Yell part-time for more than 10 years

    Pros

    Work life balance Opportunities for promotion

    Cons

    The office environment needs improvement. Sometimes too cold, sometimes too hot and lifts have been poor but are improving

    Yell Response

    February 18, 2020Telesales Director

    Thank you for your review. It is important that people do have a work life balance so it's great to see if referenced in your review.

  2. "Good entry into sales and marketing."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Relationship Manager in Birmingham, England
    Recommends
    Neutral Outlook

    I worked at Yell full-time for more than a year

    Pros

    Great training. Everybody very friendly

    Cons

    90's telesales mentality. Never knew my targets until halfway throught the quarter at least. Sometimes targeted on things out of your control and slow to change

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  3. COVID-19

    "Going Down Hill...."

    2.0
    Current Employee - Customer Relationship Manager 
    Doesn't Recommend
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    They can be flexible with working hours. Salary & bonus are ok. Colleagues are nice people making it a fun working environment. Some great team leaders New CEO Now starting to put the customer first New selection of products available to customers

    Cons

    Since Covid-19 understandably a strain has been put onto customer services, management exacerbate this by adding extra pressure & unachievable targets, not taking into consideration individual homeworking situations. Feeling under appreciated. Some Politician Senior leadership team who can never give a straight answer. No progression unless you are in the inner circle. Now being micro managed

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    Yell Response

    May 12, 2020

    Thank you for taking he time to leave us a review. It is great to see a long list of positives. We are very proud of our products and people! It is a shame to see that you are feeling under pressure in these unprecedented times. As a business, we are striving to continue to do right by our customer and the current climate has seen our call volumes dramatically increase. We are adapting our processes where necessary in order to deal with these volumes. We are hoping that the pressure will ease soon!

  4. "great people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than a year

    Pros

    good money if you are a salesman

    Cons

    not so much if you are not a salesman

  5. "Confused direction - i fear for the future"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Wolf of wall street style of rewarding for hitting targets People are great Descent benefits Days go quickly Fun work environment If you are salesman this is the company for you

    Cons

    Sold as a Service role but has heavily incentivised sales targets Questionable attitude to miss-selling You get free rein on your comments to customers regardless of fact (could be a pro dependent on your ethics) lack of desire to the the right thing by its customers, as managers and their managers get paid on your selling performance often misconduct is overlooked.

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    Yell Response

    March 21, 2019Telesales Director

    Thank you for your feedback. We have recently run focus groups in this area of the business to understand how our people are feeling. I hope that you had the opportunity to share your thoughts, as they are really important for us to understand. The feedback is already being acted upon. At every opportunity we are always bench marking our managers and currently have some roles that are being advertised internally, as well as externally to ensure we get the best leaders.

  6. Helpful (3)

    "Really poor!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Met some pretty nice people although I've never not had this in a workplace! Early finish on a Friday is quite nice

    Cons

    Old school KPI hounds (In a service role :|) failing business - They're losing 10% of their customers PER QUARTER!!! Massive failure is a when not an if Boring role. 0 Accountability There are people with 15 years' experience in the business on the same bang average OTE as new starters and for some reason they seem fine with this. I've come from an industry where this level of service is rewarded with a Rolex, not £150 of vouchers and absolutely 0 pay raises in this time!!

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    Yell Response

    April 15, 2019Telesales Director

    Thank you for your feedback. In all our roles within Customer Operations there are KPI's that allow our people to understand what success looks like in their role and this enables us to give everyone a fair bonus opportunity too. Within our CRM role this covers things like customer engagement, customer retention and premise appointments, which are all designed to support and ensure our customers have advertising programmes that compete in the digital market to gain the leads they require. It is really important to us that all our people have a fair opportunity to earn for the role they are employed to do. For achieving on target everyone paid the same in CRM. Then for those that exceed their targets in CRM this creates a greater bonus earning opportunity. Therefore our people including yourself are being rewarded for what your success. It is important that you share how you are feeling with your manager or CCM to ensure that you getting the most out of your role at Yell and we are unlocking your true potential.

  7. "Good so far"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    People make it a great place to work

    Cons

    The lifts in birmingham can end up making you late for your shift which would start at 8.30

  8. Helpful (1)

    "Customer Relationship Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Culture, Environment, People, Location and Salary

    Cons

    Lifts, Heating, No Parking,

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  9. "If the face fits that's all"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Relationship Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for less than a year

    Pros

    The training maybe good but certain managers need to be unbiased.

    Cons

    Certain management really let the company down. They need to cater to religious beliefs and those who are dyslexic Like prayer rooms and adjustments like most companies do,... not just look down at you and try manage you out. They need to value difderences. The company doesn't have any Morales. All they do is prey on small businesses and expect you to meet targets with many companies that can't afford the prices. unfortunately. It's a joke what expect of us.

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