Yell Digital Specialist Reviews

Updated 7 Apr 2020

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4.5
88%
Recommend to a Friend
100%
Approve of CEO
Yell UK CEO  Claire Miles
Claire Miles
3 Ratings
  1. "Great Company if you have the right mindset"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketing Specialist in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time for less than a year

    Pros

    Lots of support, good fun, great team mates, good incentives, fantastic hours of work - In the end the job was not a fit for me but I would highly recommend anyone who has the grit for this type of work give it a go, fantastic environment and great opportunities!

    Cons

    hard job if you aren't in the right frame of mind

    Yell Response

    April 16, 2020

    Thank you for taking the time to leave us a review. It is great to hear that you had a positive experience with us! We wish you all the very best in your future career. Thank you!

  2. "Amazing workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Open and honest, approachable management style Amazing training programme and support for new starters Individual skills are valued

    Cons

    Sometimes communicating across different departments is difficult

    Continue reading

    Yell Response

    January 13, 2020Telesales Director

    Thank you for your review. It is great to hear how much you valued our training programme.

  3. "Great Place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Excellent working environment, benefits and training.

    Cons

    only 45 minute break total.... but you get used to that

    Continue reading

    Yell Response

    January 13, 2020Telesales Director

    Thank you for your review. Development of our people is really important to us so please make sure you are discussing with your manager what this looks like for you.

  4. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell part-time for more than 8 years

    Pros

    I have recently moved into the onboarding role and the training provided for this has been excellent and has given me the confidence to move forward in this position. Family friendly place to work.

    Cons

    I don't have any at the present time.

  5. "Like a breath of fresh air"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell part-time for less than a year

    Pros

    Excellent training materials and trainers, Interactive and up to date. Feeling valued. Encouraged to ask questions.

    Cons

    Just finished second week of training. So would have to say none at the moment.

    Continue reading

    Yell Response

    September 30, 2019Telesales Director

    Thank you for your feedback and the suggestion around the play with another staff member, we will take this away and look at how we can make this happen. Please keep giving us feedback both positive and areas we can improve on either through Glassdoor or just simply talking to the management on site in Scarborough.

  6. "Great atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Friendly team, Good career progression, bonus scheme, lots of benefits, brilliant training

    Cons

    Haven't encountered any so far

    Continue reading
  7. "Insights from a Digital Specialist"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Great training and working environment.

    Cons

    The time for breaks is limited.

    Continue reading
  8. "Not worth it"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Marketing Specialist in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 8 years

    Pros

    People you work with and hours

    Cons

    Where do I start? The job itself would be ok if the cancellation rate wasn't so high and we get those sales taken away from us even though it was usually 80% of the time due to performance of the products, customer services and no one doing what they said they would do. It used to be the best place to work for but that all changed, they got money hungry, we work twice as hard as we used to, we get less money then before, targets always going up and never find out what they are until halfway through the month. Yet the CEO got a 50 million bonus. Access to training materials are great, if we were ever given an opportunity to access it. Expected to perform and have the knowledge of a marketing expert but not given the time or training. All they care about are numbers. The pay used to be great, bonus uncapped, they changed that and now it's like working for a basic telesales company. Not worth what they pay you anymore, yet they still try to convince people that it's better then anywhere else, sorry that's just not true anymore. Most everyone is burnt out and depressed and wanted to just run away. The amount of employees either going on the sick due to stress and pressure is always increasing. Managers speak openly with each other about managing people they don't like out of the business. Then they started messing with people's bonuses and lots of people were ripped off, lied to about what commissions are and then just expected to suck it up when your hundreds short. Basically they take and take and take and don't give back. Long time loyal customers are treated so bad, no respect. I'm glad I got out when I did, it was life sucking

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    Yell Response

    August 28, 2019Telesales Director

    Thank you for your review. It is so disappointing to read your frustrations, knowing that you have already left Yell. We do care about how our people feel and currently we are reviewing feedback from recent focus groups and looking at what we can do to simplify our pay model. We still pay an average of above on target earnings, which is based on performance and we strategically work with marketing to ensure the target reflects the campaigns people are working and I pleased to say that we still offer uncapped bonus opportunity.

  9. "Digital Specialist"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Very fun and friendly environment. Plenty of in depth training and help along the way.

    Cons

    N/A at this stage, only been here a week

    Continue reading
  10. "DS - Good company atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Nice working environment with helpful and supportive staff Good company benefits Good work/life balance

    Cons

    not worked here long enough.

    Continue reading
Found 28 reviews