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Yell Field Sales Consultant Reviews

Updated 24 Nov 2016

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1.9
0%
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Yell UK CEO  Claire Miles
Claire Miles
0 Rating
  1. Helpful (1)

    "If you have the skills and put in the effort - you will get the rewards"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Field Sales Consultant in London, England
    Recommends
    No Opinion of CEO

    I have been working at Yell

    Pros

    Financial reward! The targets are achievable and earning potential is excellent, far in excess of many similar roles - though you will have to work hard to achieve them. The training is absolutley first class; over 3 weeks residential course when you join and ongoing training every few weeks and months. Fellow employees are always willing to help each other and there is a very strong team spirit in the sales office; support when you are not performing so well and applaude when you get a great sale. Managers are very helpful and supportive and are there to help you get the best from yourself.

    Cons

    Despite the company being very keen to promote a healthy "work . life balance", if you really want to achieve you have to put the hours in.

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  2. "Field Account Manager -A 16 months to forget"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    Pay and Car were good

    Cons

    Products are poor with poor results - Off shore customer service is a joke Worst Management Ive ever worked for in south London

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    Yell Response

    Regional Manager

    Thanks for your review and the feedback you have provided. We read all comments left on Glassdoor, both positive and constructive and are disappointed that your experience of working at Yell did not match up to your expectations before taking the position. Our management team is highly experienced and committed to developing all Account Managers to their full potential. Regarding the other points you have raised, I would like to assure you that we strive to offer the best possible customer experience and are constantly improving in this area. We also pride ourselves on delivering marketing solutions that provide a clear return on investment for our customers. Once again, we appreciate you taking the time to review your working experience at Yell and would like to wish you the best of luck in your future career.


  3. "Expect Too Much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Field Sales Consultant in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Yell

    Pros

    Flexible working hours in field.

    Cons

    Takes over your life. Stressful.

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  4. Helpful (1)

    "Yell/Hibu Newcastle UK"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Consultant in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than 3 years

    Pros

    Easy work life balance, good pace

    Cons

    Shocking management, not real people managers. A lot of politics and people who are hanging onto a career because they wouldn't manage to get into another business in sales. Poor Products Dated Poor skilled sales people. Low money

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    Yell Response

    Recruitment Manager

    We appreciate you taking the time to make us aware of your views. As a business aim to provide the best possible working environment and are sorry that you feel this was not the case during your time with our company. Although the review does not indicate when you left us, I am confident that if you worked at Yell today, your views would be somewhat different. During the past 12 months we have invested heavily in the development of our people managers and our digital product portfolio.

  5. Helpful (3)

    "field sales"

    1.0
    Field Sales in Manchester, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Yell

    Pros

    are there any? I worked here for over 20 years, in its heyday it was a hard but very rewarding job. I was proud to be a part. when I eft 5 years ago it was already a mess. now its just hard and unrewarding I reckon. its dead. I just pray my pension is ok

    Cons

    as above. the boat left a long time ago. its not coming back...

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    Yell Response

    Recruitment Manager

    I am sorry things didn’t work out for you after what was clearly a very long career at Yell. We have all seen dramatic changes in the marketplace how people access either contact information or further detail on businesses. Yell has changed a huge amount in the 5 years since you left our employment to ensure we continue to help SME’s be found and chosen, through building relationships and giving our advertisers feedback on how their programmes are working. We are one of only a very few Premier SME Partners with Google in the UK and were very proud to have won the EMEA Premier Partner Mobile Champion Award from Google in 2013. We equip all our Account Managers with up to date iPad’s and iPhone’s to enable our customers to see how their digital presence fares verses their competition, and all Account Managers are now Yell Certified Search Consultants so they can give the best advice and guidance to SME’s. An article released recently highlights our UK CEO Richard Hanscott as one of the top 25 Highest rated CEO’s in 2015 as rated by employees. So all in all I am confident if you were still in employment with Yell today, you would see a very different company than the one you feel you saw 5 years ago. James Evans Regional Manager

  6. Helpful (6)

    "A sinking ship with no progression opportunities."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Media Field Sales Consultant in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Yell full-time

    Pros

    Competitive Basic Salary Company Car Scheme Clearly defined commission structure

    Cons

    Very little scope for career progression even for high performing employees. Poor product offering (Strongest product is the only one that doesn't belong to Yell itself - Google PPC) Poor website offering (no functionality, templated, poor service , SEO performance, monthly service charge for no actual service) Customer services based in Manilla and very poorly trained. Small customer issues can take weeks to be resolved. Management set unachievable expectations and are so detached from the role of their employees that they are unable to coach and motivate staff. Very negative work atmosphere, both employees and customers alike very rarely say anything positive about the company. A company that have not evolved with the times and taken advantage of the large customer base they once had , a victim of poor decisions and poor management will see Yell go the way of other directory businesses despite their now desperate efforts to be relevant. Currently engaged in cost cutting across all areas of the business, lack of job security has caused majority of best staff to leave to go elsewhere.

  7. Helpful (1)

    "long! 19 years. first 16 were great. the directories used to be a quality product which people needed."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Consultant in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than 10 years

    Pros

    you used to be able to earn a lot money. the directories are dead now. no one uses them, peole dont need yell.com as everyone knows how to use a search engine. i would never advertise my business on yell (or hibu!!!!! as it is now). sorry, it is a dinosaur

    Cons

    unrealistic targets. threat managment. lack of reality!

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  8. Helpful (3)

    "If you don't like it, get out!"

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Field Sales Consultant in Perth, Scotland
    Doesn't Recommend
    Disapproves of CEO

    I worked at Yell

    Pros

    Good basic Nice car (but you pay for it handsomely)

    Cons

    Huge workload Constantly changing their offering to try and catch up with little training Yellow Pages a dying product Management use bullying tactics Senior management say things like "leave if you can't hack it" Commission payments can be messed up and not paid You get treated like a number not a person

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