Recommend to a friend
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Pros
"Benefits, Pay, work life balance, rewards" (in 25 reviews)
"quality service well managed and great people to work with" (in 23 reviews)
Cons
"To early to comment, but previous experience work life balance" (in 13 reviews)
"Lots to juggle, Long hours and have to be committed to succeed" (in 17 reviews)
![Yell Logo]()
"Nothing like I expected"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at Yell full-time (Less than a year)
Pros
The starting salary is above any other call centre I've worked for, the the commissions are more than achievable when that's what you aim towards.
Cons
I can be tough at times, and really stress you out. This is your self though and not down to the management, as they really help you get out of your slump
Advice to Management
As we are now 100% digital marketers I would really like to see some training in all aspects of solutions we offer to really maximise our potential and help our customers even more
Yell 2019-04-14 01:16 PDT![Yell Logo]()
"Bonus"
StarStarStarStarStarI worked at Yell full-time
Pros
Great bonus and incentive prizies
Cons
Targets sometimes were high and achievable
Yell 2019-04-18 01:15 PDT![Yell Logo]()
"Marketing Expert"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Yell full-time (More than a year)
Pros
bonus,good,location ,great managers, good energy. also it has an old office terrible lifts from what i remember.
Cons
sales sales sales
repetitive at time but thats what you sign up forAdvice to Management
keep up the good work
Yell 2019-04-15 15:21 PDT![Yell Logo]()
"Good pay and bonus potetnial is huge"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Yell full-time (More than a year)
Pros
The Bonuses are really good.
Cons
Can be difficult to hit
Yell 2019-04-08 05:16 PDT![Yell Logo]()
"Tele Customer Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Yell full-time
Pros
Culture, people, structure, progression and ethos.
Cons
None that I can see so far
Advice to Management
Keep up the good work
Yell 2019-04-02 01:09 PDT![Yell Logo]()
"New to Yell"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Yell full-time (Less than a year)
Pros
Benefits, Pay, work life balance, rewards
Cons
To early to comment, but previous experience work life balance
Yell 2019-03-26 06:50 PDT![Yell Logo]()
"Digital account manager new role"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Yell full-time (Less than a year)
Pros
Profession company and unbelievable brand
Cons
I have been in the business 6 weeks and I can safely say I haven’t got any as of yet
Yell 2019-03-25 02:37 PDT![Yell Logo]()
"Exceptional place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Yell full-time (More than 8 years)
Pros
1) The best incentives (I just won a trip to New York)
2) Senior Management who listen to employees
3) Market leading products
4) Culturally fantastic and enjoyable place to workCons
I have worked at Yell for a combined 12 years. I genuinely have no negatives to say
Advice to Management
Keep doing what you do
Yell 2019-03-20 07:15 PDT![Yell Logo]()
"Worth considering"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookI worked at Yell full-time
Pros
Having left Yell last year after many years of rewarding employment, I read the recent reviews with interest. There appears to be high numbers of both satisfied 5 star reviews and highly dissatisfied 1 star reviews. My opinion rests somewhere in the middle. I witnessed many people develop and gain promotions more quickly than they would have in other companies of a similar size. I think Yell is a good place for people to learn, whichever office you join or even in the field. There are so many committed individuals and I was fortunate enough to meet some lovely people, the company culture is one of respect amongst colleagues. I understand some people may not agree but this was my personal experience in the office I worked from. I also think that the CEO has done a good job of turning around a print directory business to a point where it delivers healthy digital profits. Overall I would recommend it as a employer but be prepared for a challenging, changing and sometimes frustrating, yet rewarding environment.
Cons
It seems as though too much authority for executing the company sales and customer strategy has been put in one place. This has brought a reactive approach and it looks like delivering change at speed is more important than delivering change successfully. It has created a management culture where they are simply doing what they are told and reacting to the wishes of reactive leadership. There is no balance, no smart thinking, no long term thinking and no challenging. The leaders are chasing short term acquisition targets and up-sell targets to the detriment of the employees and the customers, leading to inevitable cancellations. The pace of change presents opportunities for people but it also causes problems where they don’t feel engaged or understand what the company is trying to do. They see initiatives launched, then canned and then returned to at at a later date. It does not fill them with confidence and they have to bare the brunt of complex processes being re-trained time and time again. It is impossible for them to become the experts they need to be.
Advice to Management
Perhaps look for senior management who understand how to keep customers as well as those who know acquire them. Take a fresh approach and build a strategy which delivers long term success in service and sales. Quarterly or monthly change does not show flexibility or agility, it shows that things keep going wrong! Forums are not the answer to creating a good working environment. Yes, people want to be involved and their opinions are valid but get them involved early, not just in response to dissatisfaction. It is not the responsibility of the sales or service advisors to know how to create a great environment or somewhere people want to stay, nor is it the responsibility of HR or even the first line managers. It is the responsibility of the leaders of those people, the managers of managers, their bosses and so on.
Yell 2019-03-30 03:52 PDT![Yell Logo]()
"DS Scarborough"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Yell full-time (Less than a year)
Pros
Very friendly professional informative learning
Cons
I have no cons at the moment as I have only been here for a week.
Advice to Management
I have no advise to give to Management at the moment
Yell 2019-03-04 04:33 PST
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Yell Response
15 Apr 2019 – Telesales Director
Thank you for taking the time to write this review. I am really pleased to read how management are supporting you around the emotions that the role can bring.
I am going to ensure that the Belfast CCM's are aware of your comment around the training. If there is anything in particular that you are thinking of that would really help you please let one of the trainers or coaches know on site in Belfast.
Good luck for this month!... MoreLess