Yell Reviews | Glassdoor.co.uk

Yell Reviews

Updated 17 April 2019
417 reviews

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3.8
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Employee Reviews

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Pros
  • "Benefits, Pay, work life balance, rewards" (in 25 reviews)

  • "quality service well managed and great people to work with" (in 23 reviews)

Cons
  • "To early to comment, but previous experience work life balance" (in 13 reviews)

  • "Lots to juggle, Long hours and have to be committed to succeed" (in 17 reviews)

More Pros and Cons

  1. "Nothing like I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Consultant in Belfast, Northern Ireland
    Current Employee - Digital Marketing Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    The starting salary is above any other call centre I've worked for, the the commissions are more than achievable when that's what you aim towards.

    Cons

    I can be tough at times, and really stress you out. This is your self though and not down to the management, as they really help you get out of your slump

    Advice to Management

    As we are now 100% digital marketers I would really like to see some training in all aspects of solutions we offer to really maximise our potential and help our customers even more

    Yell Response

    15 Apr 2019 – Telesales Director

    Thank you for taking the time to write this review. I am really pleased to read how management are supporting you around the emotions that the role can bring.
    I am going to ensure that the Belfast... More


  2. "Bonus"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yell full-time

    Pros

    Great bonus and incentive prizies

    Cons

    Targets sometimes were high and achievable

  3. "Marketing Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Birmingham, England
    Current Employee - Marketing Specialist in Birmingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time (More than a year)

    Pros

    bonus,good,location ,great managers, good energy. also it has an old office terrible lifts from what i remember.

    Cons

    sales sales sales

    repetitive at time but thats what you sign up for

    Advice to Management

    keep up the good work


  4. "Good pay and bonus potetnial is huge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Consultant in Belfast, Northern Ireland
    Current Employee - Marketing Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than a year)

    Pros

    The Bonuses are really good.

    Cons

    Can be difficult to hit

    Yell Response

    15 Apr 2019 – Telesales Director

    Thank you for taking the time to write your review. One of the things that we pride ourselves in particularly in the Belfast job market is the bonus opportunity we offer to our people. Our bonus... More


  5. "Tele Customer Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Customer Manager in Birmingham, England
    Current Employee - Telesales Customer Manager in Birmingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time

    Pros

    Culture, people, structure, progression and ethos.

    Cons

    None that I can see so far

    Advice to Management

    Keep up the good work

    Yell Response

    15 Apr 2019 – Telesales Director

    I am really pleased that you have taken time out so early on in your career with us to leave a review and such a positive one too. I hope that you enjoyed our Cycle event in the Cineworld last week... More


  6. "New to Yell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Manchester, England
    Current Employee - TELESALES Representative in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Benefits, Pay, work life balance, rewards

    Cons

    To early to comment, but previous experience work life balance

    Yell Response

    28 Mar 2019 – Telesales Director

    It is exciting to see your review as one of our new virtual homeworking people. Please ensure that you keep talking to us and sharing your experiences and thoughts, either through your manager or... More


  7. "Digital account manager new role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blackpool, England
    Current Employee - Anonymous Employee in Blackpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Profession company and unbelievable brand

    Cons

    I have been in the business 6 weeks and I can safely say I haven’t got any as of yet

    Yell Response

    15 Apr 2019 – Telesales Director

    I am really pleased that you already share our passion for our brands! Thank you for your positive review and as you progress in your new role, please ensure you keep talking to your manager about... More

  8. "Exceptional place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Ely, England
    Current Employee - Sales Manager in Ely, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than 8 years)

    Pros

    1) The best incentives (I just won a trip to New York)
    2) Senior Management who listen to employees
    3) Market leading products
    4) Culturally fantastic and enjoyable place to work

    Cons

    I have worked at Yell for a combined 12 years. I genuinely have no negatives to say

    Advice to Management

    Keep doing what you do

    Yell Response

    21 Mar 2019 – Telesales Director

    Thank you for your review. I hope you enjoyed the trip to New York.


  9. "Worth considering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Yell full-time

    Pros

    Having left Yell last year after many years of rewarding employment, I read the recent reviews with interest. There appears to be high numbers of both satisfied 5 star reviews and highly dissatisfied 1 star reviews. My opinion rests somewhere in the middle. I witnessed many people develop and gain promotions more quickly than they would have in other companies of a similar size. I think Yell is a good place for people to learn, whichever office you join or even in the field. There are so many committed individuals and I was fortunate enough to meet some lovely people, the company culture is one of respect amongst colleagues. I understand some people may not agree but this was my personal experience in the office I worked from. I also think that the CEO has done a good job of turning around a print directory business to a point where it delivers healthy digital profits. Overall I would recommend it as a employer but be prepared for a challenging, changing and sometimes frustrating, yet rewarding environment.

    Cons

    It seems as though too much authority for executing the company sales and customer strategy has been put in one place. This has brought a reactive approach and it looks like delivering change at speed is more important than delivering change successfully. It has created a management culture where they are simply doing what they are told and reacting to the wishes of reactive leadership. There is no balance, no smart thinking, no long term thinking and no challenging. The leaders are chasing short term acquisition targets and up-sell targets to the detriment of the employees and the customers, leading to inevitable cancellations. The pace of change presents opportunities for people but it also causes problems where they don’t feel engaged or understand what the company is trying to do. They see initiatives launched, then canned and then returned to at at a later date. It does not fill them with confidence and they have to bare the brunt of complex processes being re-trained time and time again. It is impossible for them to become the experts they need to be.

    Advice to Management

    Perhaps look for senior management who understand how to keep customers as well as those who know acquire them. Take a fresh approach and build a strategy which delivers long term success in service and sales. Quarterly or monthly change does not show flexibility or agility, it shows that things keep going wrong! Forums are not the answer to creating a good working environment. Yes, people want to be involved and their opinions are valid but get them involved early, not just in response to dissatisfaction. It is not the responsibility of the sales or service advisors to know how to create a great environment or somewhere people want to stay, nor is it the responsibility of HR or even the first line managers. It is the responsibility of the leaders of those people, the managers of managers, their bosses and so on.

    Yell Response

    2 Apr 2019 – Telesales Director

    Thank you for your in depth review. People often say they meet life long friends at Yell due to the great people we have working here.
    You are correct we have moved the business at a very fast... More


  10. "DS Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Very friendly professional informative learning

    Cons

    I have no cons at the moment as I have only been here for a week.

    Advice to Management

    I have no advise to give to Management at the moment

    Yell Response

    21 Mar 2019 – Telesales Director

    What a fantastic review in such a early start to your career at Yell, so glad we have made such a positive impact.