Yell Reviews

Pros

Great people and ever greater support from the business in terms of metal health, home working, flexi working and much more. I have had nothing but great support and coaching since my time with Yell. Real team feeling and the banter in the office and online is always making you laugh and feel connected with your colleagues. Excellent pay rates, bonus schemes and incentives. Managers always want you to hit your target. if you need support they are always willing to offer it. SLT are more open and involve everyone in updates regularly and take ideas and feedback from anyone in the company seriously and always adapt to ensure employees and customers are receiving the most out of Yell. Trialing new product offers and employee pay amendments in favour for the employee when and where possible.

Cons

Honestly working at yell may not be for everyone. There are targets and ever evolving product ranges to learn about and sell in an ever evolving market. There is a comradeship in the building but the banter again may not be for everyone. If you take yourself seriously it might not be for you. The employees are funny, smart and driven, Making sure that everyone is supported, however, there is no filter and for the pressure of the job at times it brings laughter but it could be at your expense.

Pros

Great to work from home, manager is great as are team mates. Incentives are good as is pay.

Cons

Targets are high and ever increasing, they don’t adjust monthly target if you have Holidays. If you have had time off, you’re still expected to hit the full time target. Can be encouraged to work when off on holiday. Almost feel bad taking holiday to be with kids knowing it will be a struggle to get to my target ... that’s not good at all. Lead volumes last month have been very low and poor quality making it hard to hit target.

Pros

Early finish on a Friday

Cons

If you want to work in place where it is constant pressure then Yell is the place for you. Their training programme brainwashes you into thinking their products are market leading in digital marketing which is definitely not the case. To work in yell you have to have no conscience. Constantly ramming talk time targets and dial rates down your throat hour after hour. The reality is with yell that they are no longer the call centre that they think they are as from first hand experience there are other businesses around the belfast area who pay way better bonuses than yell do. As for the management they are just as brainwashed as the advisors in yell. If you aren't the bosses little pet then you don't get the good leads as they like to call them. All in all l would not recommend anyone to work in Yell now and any current employees reading this will know its all true.

Pros

Having worked here for 9 years I can safely say it’s a great place to work. Really good support too, my manager is Christian Starling who like all the managers done all the sales roles successfully before so offers great support around products and the digital landscapes. Compared to lots of agencies out there if you’re thinking of coming here - we are super transparent with our data with customers whatever the results of their programmes.

Cons

Lots of small companies target us so it’s a very competitive industry. Targets are fair but by no means easy it’s not a job for the faint hearted but if your up for it you can do really well.

Pros

Progression is something this company will always support you on. The benefits are endless and i can honestly say ive never worked with a better team. My skillset & development has improved in ways i didnt even think capable

Cons

No cons and ive been here 2 years