Yell Reviews

Thank you for submitting your feedback. We are pleased to hear that you are highlighting the fact that our DCSE roles offer people potential to grow in their roles.

In terms of the other areas highlighted, we are working hard to improve the morale and culture within the Scarborough site. We have held two evening social events in the last 4 months where people have had the chance to get together and socialise with the purpose of improving morale!

We have also had numerous incentive events where people have been able to win some fantastic prizes for their hard work and have held fund raising events to help local charities.

The feedback the site received from these events has been tremendous from existing colleagues and we will continue to run these. We are working hard to ensure our communications are timely and relevant to all levels and areas within the site which means everyone gets the same message and update for consistency.

We acknowledge there are lots of training going on at the moment which will make sure our Customers are receiving the best interactions possible and our staff have the knowledge to deal with any query our customers have. The Senior Leadership acknowledge we need to continue to listen to our staff if we want to continue to be a great place to work. The newly launched Employee Forum means that we now have 3 on-site employee representatives for Customer Operations who are able to provide feedback through to the HR department and Senior Management. If you have any concerns, we would encourage you to speak to one of these representatives.... MoreLess

Thank you for your feedback. It is really great to hear that the training we provided whilst you were working at Yell has really helped you to succeed in your future career. However, we would like to address the other feedback provided. The Senior Leadership in Yell acknowledge that to remain competitive in the market place and continue to put our customers first we have had to go through a significant transformation around the way in which we operate.

The changes we have made to becoming a centre for onboarding has meant that whilst we have made some changes to roles, this has ensured we were able to retain people and ensured that when we moved from the copy writing role to an inbound/outbound contact centre role our all employees had the choice to stay with the business.

In the last 6 months the majority of our staff have received a significant pay-rise which has resulted in our agents being paid competitively for the role they undertake. The Business regularly reviews targets to ensure they are achievable and indeed reduced targets in the last quarter after a review took place. The Scarborough site hold weekly engagement meetings where employees can highlight any issues and also advocates an open door policy and regular senior leadership forums to ensure all employees have a voice.

The introduction of our new Employee Forum is also giving employees another avenue to providing their feedback. We will continue to listen to feedback and encourage staff to use the variety of channels available to give this feedback to continue to make YELL Scarborough site a great place to work.... MoreLess