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Yell Reviews
Updated 29 Nov 2023
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Found 851 of over 879 reviews
55% Recommend to a Friend
50% Approve of CEO
Found 850 of over 879 reviews
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Mark Clisby and Luke Taylor
36 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Poor management, anything they have to say to you is said to your team manager and passed on." (in 39 reviews)
- "where to go as there is only so many teams and so many managers that can be created." (in 25 reviews)
- "You may have to work long hours and flexi as some customers can only see you evenings" (in 18 reviews)
- 5.025 Oct 2023Sales ManagerCurrent Employee, more than 3 yearsBelfast, Northern Ireland
Pros
Progression, opportunity if you work hard to move up the ranks, wide range of roles from customer service, tele sales, field sales - management. Company that care about their people and customers.
Cons
Demanding, targets to hit. But support is there
- 2.015 Sept 2023Telesales ExecutiveFormer Employee, less than 1 yearLondon, England
Pros
The basic wage is decent, working from home.
Cons
Where do I start? Micromanagement is rediculous, if you're not dialling every 2 minutes you'll have a manager breathing down your neck. Depending on which department you're in you may be given 3-4 leads a day to call, and you're expected to turn that into 3 hours talktime or over 100 dials minimum. Your calls are listened to live by managers, which wouldn't be so bad if they didn't message you during the calls if you say the wrong thing or aren't putting enough pressure on the customer. The products Yell sell are awful, they don't work as claimed and are vastly overpriced. Yell also don't care one bit about customers, I've seen managers refuse to cancel contracts because they are worried about missing target which has resulted in the customer being chased for money they shouldn't even be paying. Systems are awful, even staff who have been there for years hate them. Equipment they provide is poor, would be much better to provide homeworkers a laptop so they can at least move around their homes - not an old PC which means you're stuck in the same room 8 hours a day. Managers will also pressure you to stay late beyond contracted hours if you're behind target.
7 - 2.010 Nov 2023Business Development ManagerFormer Employee
Pros
Good car allowance & salary. Commission structure was sometimes good, but would change so frequently you had no idea where you were.
Cons
I feel that your time at Yell is very dependent on your manager. One of my managers was great and genuinely enjoyed working for them. However my another manager I worked for was horrendous, many of my colleagues would be in tears daily by the bullying from their managers. Don’t expect to report this to the senior managers as they are just as bad. The products you’re selling don’t work, so you’re constantly battling bad reviews (read their trustpilot) probably a good place to work if you don’t mind feeling like you’re conning people every day. Constant micromanaging even when you’re hitting targets. Basically a glorified telesales agent with a car allowance and can see customers face to face.
- 4.027 Sept 2023Senior ManagerCurrent Employee, more than 5 yearsReading, England
Pros
One of the best reasons to work at Yell is the continuous focus on Development - personal, from technical skills to leadership to personal wellbeing. Another is continuous focus on the Customer in all spaces, from internal (employee experience) to external (the customer experience) and the focus on improving that by identifying problems or pains and actively working of opportunities to solve those.
Cons
Annual restructuring and realignment of company strategy and goals is very disruptive and not a good employee experience.
- 1.029 Nov 2023Business Development ManagerFormer EmployeeLancaster, England
Pros
Money. Decent base, commission and car allowance.
Cons
Micro managed. Favouritism. Constant changes.
- 3.02 Oct 2023Team ManagerCurrent Employee, more than 10 yearsReading, England
Pros
Excellent in supporting with work life balance. Trust their employees and do not micromanage.
Cons
Keep trying the same thing every few years. Always reactive with the new products but they need to learn to be proactive if they really want to grow.
- 5.012 Oct 2023Telephone Sales AgentCurrent Employee, less than 1 yearBelfast, Northern Ireland
Pros
Office atmosphere is amazing, coming in you will always have a laugh while working. I can constantly ask for help if needs be and any one of my colleagues would help me with no problem. All of the tools that you need to do your job are easily accessible. The commissions cannot be beaten if you put the work into your job.
Cons
There is a lot of information to learn but once you put it into practice it becomes muscle memory.
- 4.015 Nov 2023Sales ManagerFormer EmployeeGlasgow, Scotland
Pros
People, drive. had a winning mentallity
Cons
Didnt evolve fast enough to keep up
- 2.013 Nov 2023Senior BDMFormer Employee, more than 3 yearsManchester, England
Pros
Good team meet ups and awards
Cons
Lots of internal conflict, telesales are great at creating appointments but sometimes unqualified.
- 1.030 Sept 2023Digital Customer Services ExecutiveFormer Employee, more than 3 yearsScarborough, England
Pros
1/ Paid sick leave 2/ Quarterly bonuses
Cons
1/ Worked for the company for over 3 years and salary only went up £300 throughout the entire period, falling massively behind industry standards 2/ Micromanaged: your screens would be constantly monitored by managers 3/ Treated like children: having to provide proof of doctors appointments etc 4/ Made to feel guilty for taking time off when unwell 5/ Expected to have in depth marketing knowledge from minimal training 6/ Huge workloads and very little support 7/ Expect employees to be flexible but flexibility was never returned 8/ Tiny bonuses compared to sales staff. Always made to feel inferior
6
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Yell Reviews FAQs
Yell has an overall rating of 3.4 out of 5, based on over 879 reviews left anonymously by employees. 55% of employees would recommend working at Yell to a friend and 50% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
55% of Yell employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Yell 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.
