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Yell Reviews

Updated 29 Nov 2023

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Found 851 of over 879 reviews
3.4
55% Recommend to a Friend
50% Approve of CEO

Found 850 of over 879 reviews

3.4
55%
Recommend to a Friend
50%
Approve of CEO
Yell Managing Directors Mark Clisby and Luke Taylor (no image)
Mark Clisby and Luke Taylor
36 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great people to work with(in 77 reviews)
  • "Great training and support(in 62 reviews)
  • "Good salary and bonus.(in 36 reviews)
  • "Good bonuses available if you are willing to sell hard(in 31 reviews)
  • "Good work/life balance(in 26 reviews)
Cons
    1. 5.0
      25 Oct 2023
      Sales Manager
      Current Employee, more than 3 years
      Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progression, opportunity if you work hard to move up the ranks, wide range of roles from customer service, tele sales, field sales - management. Company that care about their people and customers.

      Cons

      Demanding, targets to hit. But support is there

      1. 2.0
        15 Sept 2023
        Telesales Executive
        Former Employee, less than 1 year
        London, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The basic wage is decent, working from home.

        Cons

        Where do I start? Micromanagement is rediculous, if you're not dialling every 2 minutes you'll have a manager breathing down your neck. Depending on which department you're in you may be given 3-4 leads a day to call, and you're expected to turn that into 3 hours talktime or over 100 dials minimum. Your calls are listened to live by managers, which wouldn't be so bad if they didn't message you during the calls if you say the wrong thing or aren't putting enough pressure on the customer. The products Yell sell are awful, they don't work as claimed and are vastly overpriced. Yell also don't care one bit about customers, I've seen managers refuse to cancel contracts because they are worried about missing target which has resulted in the customer being chased for money they shouldn't even be paying. Systems are awful, even staff who have been there for years hate them. Equipment they provide is poor, would be much better to provide homeworkers a laptop so they can at least move around their homes - not an old PC which means you're stuck in the same room 8 hours a day. Managers will also pressure you to stay late beyond contracted hours if you're behind target.

        7
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        1. 2.0
          10 Nov 2023
          Business Development Manager
          Former Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good car allowance & salary. Commission structure was sometimes good, but would change so frequently you had no idea where you were.

          Cons

          I feel that your time at Yell is very dependent on your manager. One of my managers was great and genuinely enjoyed working for them. However my another manager I worked for was horrendous, many of my colleagues would be in tears daily by the bullying from their managers. Don’t expect to report this to the senior managers as they are just as bad. The products you’re selling don’t work, so you’re constantly battling bad reviews (read their trustpilot) probably a good place to work if you don’t mind feeling like you’re conning people every day. Constant micromanaging even when you’re hitting targets. Basically a glorified telesales agent with a car allowance and can see customers face to face.

          1. 4.0
            27 Sept 2023
            Senior Manager
            Current Employee, more than 5 years
            Reading, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            One of the best reasons to work at Yell is the continuous focus on Development - personal, from technical skills to leadership to personal wellbeing. Another is continuous focus on the Customer in all spaces, from internal (employee experience) to external (the customer experience) and the focus on improving that by identifying problems or pains and actively working of opportunities to solve those.

            Cons

            Annual restructuring and realignment of company strategy and goals is very disruptive and not a good employee experience.

            1. 1.0
              29 Nov 2023
              Business Development Manager
              Former Employee
              Lancaster, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Money. Decent base, commission and car allowance.

              Cons

              Micro managed. Favouritism. Constant changes.

              1. 3.0
                2 Oct 2023
                Team Manager
                Current Employee, more than 10 years
                Reading, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Excellent in supporting with work life balance. Trust their employees and do not micromanage.

                Cons

                Keep trying the same thing every few years. Always reactive with the new products but they need to learn to be proactive if they really want to grow.

                1. 5.0
                  12 Oct 2023
                  Telephone Sales Agent
                  Current Employee, less than 1 year
                  Belfast, Northern Ireland
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Office atmosphere is amazing, coming in you will always have a laugh while working. I can constantly ask for help if needs be and any one of my colleagues would help me with no problem. All of the tools that you need to do your job are easily accessible. The commissions cannot be beaten if you put the work into your job.

                  Cons

                  There is a lot of information to learn but once you put it into practice it becomes muscle memory.

                  1. 4.0
                    15 Nov 2023
                    Sales Manager
                    Former Employee
                    Glasgow, Scotland
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    People, drive. had a winning mentallity

                    Cons

                    Didnt evolve fast enough to keep up

                    1. 2.0
                      13 Nov 2023
                      Senior BDM
                      Former Employee, more than 3 years
                      Manchester, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good team meet ups and awards

                      Cons

                      Lots of internal conflict, telesales are great at creating appointments but sometimes unqualified.

                      1. 1.0
                        30 Sept 2023
                        Digital Customer Services Executive
                        Former Employee, more than 3 years
                        Scarborough, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        1/ Paid sick leave 2/ Quarterly bonuses

                        Cons

                        1/ Worked for the company for over 3 years and salary only went up £300 throughout the entire period, falling massively behind industry standards 2/ Micromanaged: your screens would be constantly monitored by managers 3/ Treated like children: having to provide proof of doctors appointments etc 4/ Made to feel guilty for taking time off when unwell 5/ Expected to have in depth marketing knowledge from minimal training 6/ Huge workloads and very little support 7/ Expect employees to be flexible but flexibility was never returned 8/ Tiny bonuses compared to sales staff. Always made to feel inferior

                        6
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                      Yell Reviews FAQs

                      Yell has an overall rating of 3.4 out of 5, based on over 879 reviews left anonymously by employees. 55% of employees would recommend working at Yell to a friend and 50% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Yell employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Yell. This rating has decreased by -8% over the last 12 months.

                      55% of Yell employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Yell 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Alex L.

                      Applied for a job a few weeks back, got a call from HR yesterday morning about an interview next week. She mentioned she'd shoot me an email with all the interview details, but so far, my inbox is empty. Assuming I'll hear from her early next week, is it normal for them to expect me to show up for an in-person interview on short notice, like couple days?

                      1
                      1 Comment

                      B2B Account Executive

                      Saw this on twitter. Questions to ask hiring managers/recruiters: 1.What typical challenges can someone in this position expect to encounter in this role and within the company ? 2.Could you detail the key objectives that a new hire should prioritize in this position ? 3.Which specific skills are crucial to perform successfully in this job ? 4.How does the company evaluate performance & success in this role ? 5.From your perspective, what is the most appealing aspect of the comp

                      1
                      2 Comments

                      Senior Consultant

                      People who interviewed at JPMorgan Chase how long did it take for you to receive an offer after the final interview?

                      1
                      0 Comments

                      Glassdoor has 879 Yell reviews submitted anonymously by Yell employees. Read employee reviews and ratings on Glassdoor to decide if Yell is right for you.