Yell Reviews

Pros

quality service well managed and great people to work with

Pros

Free tea!! Good work colleagues!!

Pros

Great people
Can be flexible with hours
Recent pay review means that salary is very good

Advice to Management

Listen to your employees' concerns; they may know more than you! You also need to value those people who have a lot of experience and knowledge in digital marketing, in particular SEO. The website product does not perform well because the copy is written by an offshore team who, despite their best efforts, cannot write engaging, original or well-optimised content, and because despite the copy lead's push for change, SEO practices are years out of date.

Quality needs to be prioritised, and those who work on the onshore quality assurance team should be valued a lot more than they currently are. Without them, there would be far more customer complaints relating to quality as some of the copy on the websites that is seen before it is edited, is shocking and could genuinely cause real issue's for Yell's reputation.

In order to be a leader in digital marketing, Yell needs to do things better than any competitor. That doesn't just mean the number of sites you can get through in a week or a reduction in the time taken from sale to live, but it's also about the quality and performance of the product. In order to boost quality and performance, I think a real review of where content is written is needed, and the experience and knowledge of the copy lead and the QA team should be listened to.

Pros

I have been given many opportunities to develop my skills and progress with Yell.
Varied day-to-day work and good rates of pay for the local area.
Exciting future vision for the site.
Fast-paced working environment.
Approachable senior management are receptive to ideas and suggestions.

Advice to Management

Tighten up communication and keep people informed - especially where change is concerned.
Address issues before they get posted on public forums.

Pros

Unbelievable On-Boarding process. I've never seen anything like it. Before even starting I had an 8 week intensive training schedule, meticulously planned out.

The bonuses appear to come from every angle and whilst It's no walk in the park, they feel very generous and achievable.

Everyone I've met in the company so far from management to the trainers to other employees seem to have a great attitude and are always willing to help rather than a dog-eat-dog approach.

The Yell employee discount/rewards are unreal as well. Literally every shop/store/cinema etc you can think of is on there.

Advice to Management

Keep doing what you're doing. I'm so happy to have this opportunity to work for such a great, well established company. I'm excited for what the future holds for me here at Yell.

Pros

Great people to work with. For a large office it is very friendly with not many cliques. The work is interesting and very varied though targets are tough and you have to work hard. The salary is great for this area. There have been some major issues in the best and the pace of change is rapid. Recently they have brought in 2 new people as ops managers and they are listening and working really hard to get the best for the staff and create a good atmosphere.

Advice to Management

There has been quite a few years of change a history of not listening to the concerns of staff in Scarborough. Please listen to the new people, give them the freedom to put right what is wrong. If you do I believe they can turn the place around. Create some kind of career structure that keeps
good people at the company or your staff turnaround will continue to be high and you will keep having to spend mpmoney training new people.

Pros

I think the current reviews are reflective of people who are unhappy with what are some positive changes

We are rally focusing on doing the right thing by our customers and working a little harder isn't a bad thing as makes the day go quicker.

Advice to Management

Think about training programmes and support as we've learnt a lot in the past 4 months and just need to support more if possible.

Pros

Great support, opportunities & benefits

Advice to Management

Keep up the good work

Pros

Excellent training programmes and there are some fantastic people that work in the company.

Advice to Management

Listen to the employees and take the right amount of time to roll out change across the business whilst giving the correct support. The business needed to change and the whole team was on-board with this, it was just handled poorly. The SMT's need to stop the bullying culture that goes on there also.

Pros

The culture of Yell is way above any I have worked in before.