Yell Reviews | Glassdoor.co.uk

Yell Reviews

Updated 22 October 2018
370 reviews

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3.9
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370 Employee Reviews

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Pros
  • "The work-life balance is easy to manage and as much as you're encouraged to perform well there's also a clear focus on having fun at the same time" (in 23 reviews)

  • "quality service well managed and great people to work with" (in 22 reviews)

Cons
  • "Work/life balance is generally good, although not necessarily consistent across the business" (in 11 reviews)

  • "Lots to juggle, Long hours and have to be committed to succeed" (in 17 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Belfast, Northern Ireland
    Current Employee - TELESALES Representative in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Real good company clear objectives and goals teams are great and the company has a clear goal to get things right for the future of the company and to the betterment of our customers love this company and now love our products which make a real difference to businesses

    Cons

    Sometimes can be stressful

    Advice to Management

    Pay rise on basic rate


  2. "Head of Sales Central London"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in City of London, England
    Former Employee - Sales Manager in City of London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time (More than 10 years)

    Pros

    Fantastic company for sales people

    Cons

    Clear visibility no hiding place.

    Advice to Management

    Profit share would be a good idea

  3. "Great opportunities in a fast-paced industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than 8 years)

    Pros

    You're always learning something new and if you want progression it's there, there are various development schemes and opportunities to grow your skillset if you want to work hard. The work-life balance is easy to manage and as much as you're encouraged to perform well there's also a clear focus on having fun at the same time.

    Cons

    Sometimes change happens very fast which is challenging, luckily we have a team who always pull it out the bag and offer the best customer service no matter what.

    Advice to Management

    Think all changes through fully and engage the right teams to ensure a smooth transition, you have a wealth of knowledge to draw up on.


  4. "Great career opportunities and continued development support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager
    Current Employee - Manager
    Recommends

    I have been working at Yell full-time

    Pros

    I've been really fortunate to be enrolled on Yell's Amplify programme which is targeted at aspiring managers, aiming to get them ready to step into management roles. I've had plenty of opportunities to progress within Yell and the support that I've had whilst doing this has been exceptional.

    Cons

    Work/life balance is generally good, although not necessarily consistent across the business


  5. "Customer Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England
    Current Employee - Customer Relationship Manager in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Culture, Environment, People, Location and Salary

    Cons

    Lifts, Heating, No Parking,

    Advice to Management

    Keep listening to your employees, continue the with the support and training


  6. "In need of urgent improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Current Employee - Digital Specialist in Scarborough, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Pay is above minimum wage,
    The job allows some responsibility and has potential

    Cons

    Terrible workplace morale
    May be required to work up to an hour late without notice and no eligibility for overtime
    Poor Management
    Inadequate Training
    Poor communication between different branches of the business,
    Silo culture
    Constant negative feedback and criticism

    Advice to Management

    Please listen more to your staff.

    Yell Response

    23 Oct 2018 – Agency & Onboarding Director

    Thank you for submitting your feedback. We are pleased to hear that you are highlighting the fact that our DCSE roles offer people potential to grow in their roles.

    In terms of the other areas... More


  7. "Excellent company & outstanding training!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Frome, England
    Former Employee - Anonymous Employee in Frome, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time (Less than a year)

    Pros

    I was only with Yell for 6 months, before I had to leave due to a change in personal circumstances. Yell were supportive throughout and offer by far the best training in the industry.

    Cons

    None really, long hours but the monetary rewards are worth it!

    Advice to Management

    Keep up the good work!

  8. "Great Interview Process & Early Training Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Account Manager in Wakefield, England
    Current Employee - Digital Account Manager in Wakefield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Professional, technology, L&D is fantastic, real commitment to their people.

    Cons

    None experienced so far, will update if required.

    Advice to Management

    Keep up the great work - it is refreshing to work in such a high-tech, people & customer driven, trusting and grown-up work environment. David, Richard, Penny, Faith, Marc, Isabel and all colleagues have been great.


  9. Helpful (1)

    "Great training, clicky environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DCSE in Scarborough, England
    Former Employee - DCSE in Scarborough, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time (More than a year)

    Pros

    The training is fantastic and I’m so grateful to Yell as I have now landed my dream job as a content writer on an amazing salary thanks to ‘paying my dues’ at Yell. I would never have got my current job without the marketing knowledge I picked up at Yell and the ongoing training (which felt tedious at the time!!)

    Cons

    It’s a clicky environment with lots of back stabbing.
    They expect so much of you in terms of targets, hardly anyone managed to hit them.
    If you care about your customers you take work home with you, you can help it. Yell do not care one tiny bit about their customers, they just see dollar signs which is a real shame.
    The CEO hasn’t a clue how hard the customer service executives work and the pressure they are under..,he’s probably too busy on his Yacht!

    Advice to Management

    The pay for DCSE’s should be higher, it’s a tough job and if you want your staff to care you need to give them that incentive - it just grinds you down after a while. The targets are almost impossible when dealing with human being and not robots who sometimes simply will not answer the phone.

    Yell Response

    23 Oct 2018 – Agency & Onboarding Director

    Thank you for your feedback. It is really great to hear that the training we provided whilst you were working at Yell has really helped you to succeed in your future career. However, we would like... More


  10. "Great Hours, Great Pay, High Pressure, Clicky Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Hours
    Great Bonuses
    Casual Wear
    Great Training
    Great Incentives
    Great People

    Cons

    The management team are all off the same conveyour belt and trained to beat you with a big stick until you do things.
    You can't approach management with any underlying issues or concerns as you are not taken serious enough.
    Far too clicky - all living out each others business, holidays together, nights out, living beside each other - Its like they are creating some sort of cult

    Advice to Management

    Just because you are paid the wages you are dosnt make you better than the rest of us.
    Stop with the clicky friendships and be managers


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