Yell Reviews | Glassdoor.co.uk

Yell Reviews

Updated 13 Sep 2019

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Found 458 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
81%
Approve of CEO
Yell CEO Richard Hanscott
Richard Hanscott
280 Ratings
  1. "Simply The Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Facilities Manager in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell part-time for more than 10 years

    Pros

    Fantastic company to work for. 19 years service with Yell and I cannot fault them. All the training you need to help you be successful in your job, understanding, like a second family, friendly, helpful and well paid.

    Cons

    I have no cons about Yell

    Advice to Management

    Keep up the good work

    Yell2019-06-26

    Yell Response

    June 28, 2019Telesales Director

    Thank you for your review. Congratulations on your 19th year anniversary and all the commitment you have given us over the years.

  2. Helpful (1)

    "Customer comes last"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 5 years

    Pros

    If you need a job apply You will get a car They pay as per contract Holiday entitlement

    Cons

    Customer comes last Training is inadequate Leadership team is weak and don’t understand marketplace Performance of products Business doesn’t adapt Relentless focus on growth to substitute the customers they are losing

    Advice to Management

    Remove current leadership team, get fresh faces and new ideas, create a culture where the customer comes first, Recruit true managers and leaders who have proven ability instead of promoting relationships. Listen to your customers!!!

    Yell2019-07-31
  3. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Account Manager in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time for more than 8 years

    Pros

    Do a good job and you'll have alot of fun. Early finish at 2pm on fridays.

    Cons

    Waiting for lifts in the morning

    Advice to Management

    Keep up the good work

    Yell2019-06-24

    Yell Response

    June 28, 2019Telesales Director

    Thank you for your review. I glad you enjoy the early Fridays finishes this was introduced a few years ago after listening to feedback from our people.

  4. "If being micromanaged and working in a sweatshop environment is your thing, this is the role for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Telesales 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Yell

    Pros

    Nice colleagues, 2pm finish on Fridays

    Cons

    The training was very inadequate, in the 2 week training period we didn’t learn half the product knowledge or system processes needed to do the job properly. Sweatshop environment with managers constantly telling you to make calls and micromanaging you.

    Advice to Management

    Stop micromanaging people, give them freedom especially when new and still learning the ropes.

    Yell2019-07-31

    Yell Response

    August 6, 2019Telesales Director

    Thank you for your review. I hope reading this that you are talking you your manager or CCM about how you are feeling right now so we can reassure you why we train our products in the way we do. Our training is always being reviewed to ensure that it is supporting our people. You ...

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  5. "FANTASTIC Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales (Homeworking) in Southend-on-Sea, England
    Recommends
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Great Career Progression Salary Great Team Spirit

    Cons

    There are no CONS. Yell has great infrastructure (management) and you will get rewarded if you put the hard work in.

    Advice to Management

    Management is extremely organised and has great team spirit. They are very professional and have a can do attitude. It is very easy to talk to them. Keep up the good work guys....

    Yell2019-06-19
  6. "DS - Good company atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Nice working environment with helpful and supportive staff Good company benefits Good work/life balance

    Cons

    not worked here long enough.

    Advice to Management

    none.

    Yell2019-06-14
  7. "DS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell part-time for less than a year

    Pros

    Excellent training, if you are unsure about anything they give you the confidence to ask. Friendly and calm atmosphere. Everybody very helpful. Building very clean with easy parking.

    Cons

    none to report, new to business

    Advice to Management

    none, new to business

    Yell2019-06-14
  8. "Failing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CRM in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than 3 years

    Pros

    Early finish Friday. Loads of money spent on events.

    Cons

    Pushing customers to breaking point. Taking large sums of money by lying about the quality of products they sell. They don't care if you can't afford it, they'll lie until they sell to you The company is millions and millions I'm debt and won't survive

    Yell2019-07-16

    Yell Response

    July 17, 2019Telesales Director

    Thank you for your review. We take any wrongful activity towards our customers very seriously and have a compliance team that check any calls that are flagged to ensure that we are being transparent and setting the right expectations with our customers. Any new customers go through ...

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  9. Helpful (1)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than a year

    Pros

    Salary is good for 9-5 job in central location

    Cons

    Poor leadership and no real company direction

    Yell2019-07-10

    Yell Response

    July 15, 2019Telesales Director

    Thank you for your review. The Collections team in Yell is currently undergoing a transformation to support our customer contact model. We have completed all the training and are now providing on the job support and coaching to embed the new skills. This now means our Customers ...

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  10. Helpful (2)

    "***NO LONGER A CAREER***"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Account Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than a year

    Pros

    Basic is high but targets are unachievable for the majority, nice car.

    Cons

    Managers offer no flexibility and very little support Constant staff turnover Unachievable targets Same old people hitting targets due to relationships and fed diaries from Belfast, nobody new stands a chance Poor fuel policy with expectations of long journeys Expectation to sell to current clients even if they do not need anything extra KPI's are unachievable for most, leads given to you are... poor Check your final wage slip they like taking money off you for no reason It was disappointing to the company change so much, they are too focused on trying to grow current customers rather that new business.

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    Advice to Management

    Get into 2019, the business is going down the wrong path for sustainable growth

    Yell2019-07-06

    Yell Response

    July 15, 2019Telesales Director

    Thank you for your review. We have under gone a lot of changes in the Premise role recently to focus more on growth and prospecting rather than account management, as this is now looked after by the Customer Relationship Manager assigned to the account. We recognise that this will ...

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Found 458 reviews
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