Yell Reviews | Glassdoor.co.uk

Yell Reviews

Updated 13 Sep 2019

To filter reviews, or .

Found 458 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
81%
Approve of CEO
Yell CEO Richard Hanscott
Richard Hanscott
280 Ratings
  1. "Opportunities are plentiful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than 8 years

    Pros

    Enthusiastic people, great team, great products

    Cons

    Restricted a little by investment, company is not keen to innovate.

    Yell2019-06-14
  2. "I love this job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    I'm new to Yell but already I can see a work place of like minded individuals who are passionate, focused and assertive. The hours are fantastic along with early finishes on Friday. The management actually care about the development of the employees and will help coach you toward success.

    Cons

    There is no real downsides! If you have the right mindset and come in to work hard, you will see the results. Steve Jobs - Our job is to figure out what our customers are going to want before they do Learn. Educate. Succeed!

    Advice to Management

    Nothing at all. Keep up the high energy!

    Yell2019-05-26

    Yell Response

    June 12, 2019Telesales Director

    Thank you for your review. I am really pleased to hear how much of a great experience you are having!

  3. Helpful (1)

    "Yell Have lost sight of what the customer needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell part-time for more than 10 years

    Pros

    For a long time Yell was a great company to work for. They were always trying to improve their Customer Service and the training was excellent.

    Cons

    Having worked for Yell for over 30 years I have seen a massive shift in the way we deal with our customers. Although there have always been targets the customer has always been our main focus. Recently there has been a shift towards a much more targeted approach to Customer Service which has affected the customer journey in a negative way. I raised this as an issue as the targets are too stretching and are... causing the Customer to be affected. Unfortunately my concerns were ignored and due to the stress it caused I was forced to resign. They try to say they want to look after their staff but unless you play ball they are not interested

    Show More

    Advice to Management

    Listen more to your employees, especially those who have been in the business a long time rather than rushing in to new procedures and getting it wrong

    Yell2019-06-30

    Yell Response

    July 15, 2019Telesales Director

    Thank you for your review. Over the last 12 months we have embedded a new customer contact model which we are proud of, as it puts the Customer at the heart of what we do. We recognise the level of change has been very quick, but it now means the majority of our customers have ...

    Show More
  4. "Is Yell a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell part-time for more than 8 years

    Pros

    Salary, benefits, bonus, training & support

    Cons

    Targets do not sit in line with giving customers the best experience.

    Yell2019-06-05

    Yell Response

    June 12, 2019Telesales Director

    Thank you for your review. I would encourage you to speak to your manager about how you feel regarding your target and customer experience. With the recent training of the Challenger Sales we are engaging with our customers to really get them to think about what they want to achieve ...

    Show More
  5. Helpful (1)

    "Awful Company"

    StarStarStarStarStar
    Former Employee - Telemarketer in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for less than a year

    Pros

    The pay can be good

    Cons

    Mis selling to there customers

    Advice to Management

    Look at yourselves

    Yell2019-06-24

    Yell Response

    June 28, 2019Telesales Director

    Thank you for your review. It is part of our company values to ensure we look after our customers. In our contact model our customers are sold a digital program from one of our sales consultants, then they are part of the onboarding call that takes the customer through what they ...

    Show More
  6. "Digital Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Thorough interview process, self explanatory and you know you're the right person for the job as the vetting of candidates through each step is intense. Good training in first few weeks, explained well and amazing team to work with (both new starters and established staff). Everyone welcoming and friendly.

    Cons

    Took a long time for me after getting through the last stage in-person interview where I was told I had the job but was on "offer hold" a few hours after the interview, to actually getting a start date, the wait period was around three months.

    Advice to Management

    None as of yet, only been here two weeks.

    Yell2019-05-02

    Yell Response

    May 5, 2019Telesales Director

    Thank you for your review. It is great to hear how welcome you have been made in your new role at Yell. I am not sure what happened during ...

    Show More
  7. "Digital Specialist - New starter but former DCSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Streamlined training process, the people - everyone's welcoming and friendly. Interview process was smooth and efficient (went direct through Yell careers).

    Cons

    New break structure. It feels a little like adults having to ask to use the bathroom.

    Advice to Management

    I would revert back to the previous break / hot drink approach. If people aren't efficient / hard working, forcing them to stay in their seats won't fix this. Just focus on hiring the right kind of people and trust them to do their jobs.

    Yell2019-05-02

    Yell Response

    May 7, 2019Telesales Director

    Thank you for you review. I am really pleased to read how welcome you have been made to feel at Yell. Regarding the break structure, we encourage our people to take regular periods away from their desks to ensure they have a break. We apply a sensible guideline ‘tolerance’ for ...

    Show More
  8. Helpful (2)

    "Discgraceful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    Early finish Fridays. Free tea and coffee if your allowed to leave your desk.

    Cons

    Disgraceful company to work for. No ethics or morals. Trained indirectly to rip off customers. All they care about is revenue. No pay rise at all. Try con people with a elite pay rise which is £100 only for the top 30 best in company. Staff are pushed to drink to be a part of a culture for progression. Unfair interview process for new vacancies. All fixed. No care for staff and personal circumstances. Your just a... number regardless of how long you have been there. Agents are pushed to leave reviews so they look good however they are all fixed cleverly. Always bad press about them and plenty more will come. Everything changes daily and they tell you and change commission scheme 2 days before pay.

    Show More

    Advice to Management

    Stop picking and choosing who you favour fir managing.

    Yell2019-06-04

    Yell Response

    June 12, 2019Telesales Director

    Thank you for your review. As a company we regularly benchmark our salaries and recently in some areas of the business we have given pay increased due to our findings. In Birmingham Yell is still one of the top paying companies for the roles we have and with the uncapped bonus potential ...

    Show More
  9. "Good company, not great at equality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Good wages, environment, people are lovely, quarterly events are open bar and relaxed

    Cons

    Need to brush up on their equality training.

    Advice to Management

    We will work harder if we're listened to.

    Yell2019-04-26

    Yell Response

    May 5, 2019Telesales Director

    Thank you for your review. I am pleased to hear that you enjoyed our quarterly event and we put a lot of time into these to ensure people are recognised. Regarding the equality training please can you share this with your Manager or CCM, so we can ensure that we share what training ...

    Show More
  10. Helpful (2)

    "Nothing like I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for less than a year

    Pros

    The starting salary is above any other call centre I've worked for, the the commissions are more than achievable when that's what you aim towards.

    Cons

    I can be tough at times, and really stress you out. This is your self though and not down to the management, as they really help you get out of your slump

    Advice to Management

    As we are now 100% digital marketers I would really like to see some training in all aspects of solutions we offer to really maximise our potential and help our customers even more

    Yell2019-04-14

    Yell Response

    April 15, 2019Telesales Director

    Thank you for taking the time to write this review. I am really pleased to read how management are supporting you around the emotions that the role can bring. I am going to ensure that the Belfast CCM's are aware of your comment around the training. If there is anything in particular ...

    Show More
Found 458 reviews
</>Embed