Yell Reviews

Updated 24 Jun 2020

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3.8
72%
Recommend to a Friend
96%
Approve of CEO
Yell UK CEO  Claire Miles
Claire Miles
29 Ratings
  1. "An old school atmosphere in decline"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than 3 years

    Pros

    - great colleagues - established business - regular updates on company performance

    Cons

    - nepotism is rife - too sales focused - targets over people (customers and staff)

    Continue reading

    Yell Response

    January 13, 2020Telesales Director

    In all roles we need KPI's to understand the benchmark of what good looks like. Our targets are designed to support our people, to get recognised for the great job they do and support servicing our customers in a timely and quality manner. Please discuss with your manager or senior manager any concerns you have so we can look at how we can support you. We are currently looking at ways to help people development through investment in technology platforms for learning that everyone can benefit from.

  2. "Great company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Director in Reading, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 8 years

    Pros

    Well paid, good benefits

    Cons

    Loss of customer confidence due to lack of back office staff

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    Yell Response

    January 8, 2020Telesales Director

    Our CEO Claire Miles prides herself on being Customer obsessed. As part of our continual development as a business, we looking at different ways with our people and systems, to resolve any customer issues much quicker, to create a greater satisfaction and ensure we do not lose any customers confidence.

  3. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Planner in Reading, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 10 years

    Pros

    Grest people, training and culture

    Cons

    High pressure and stress at times

    Yell Response

    January 8, 2020Telesales Director

    Thank you for your review and good luck in your next career move.

  4. "Good company to work for"

    4.0
    Current Employee - Business Development Manager 

    I have been working at Yell full-time

    Pros

    Earning potential is very strong

    Cons

    Service levels not always consistent

    Yell Response

    March 23, 2020

    Thank you for taking the time to leave us a review. We are always thriving towards giving our customers a great customer experience, and are always exploring new ways to achieve this. We wish you a happy and healthy career with us here at Yell!

  5. "Not for the people at all."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    If you're lucky, you'll get an excellent team manager.

    Cons

    Unfortunately, the cons outweigh the pros in this role. Management speak to you in an extremely degrading way; been overheard calling us 'monkeys' on multiple occasions. Job roles and responsibilities are extremely confusing as they try to offload more work onto you so they can fire other departments and keep costs low. They are extremely unfair when it comes to disciplinary measures - its all about who you know in this business, and if you throw a big enough tantrum you'll get what you want. Training is absolutely shocking - you are thrown into the deep end, and when asked to give anonymous feedback you are confronted in front of your peers to give a reason for your feedback. Lastly, ALL OF THESE 5-STAR REVIEWS ARE FROM NEW EMPLOYEES THAT ARE ASKED TO LEAVE A REVIEW ON THEIR FIRST DAY ON THE JOB.

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    Yell Response

    January 3, 2020Telesales Director

    Thank you for leaving your review. I hope that you shared your views with your 2nd line manager so we had the opportunity to look at ways in which we could support you. Recently we carried out our national employee engagement survey with a very high engagement score. This will give us the the platform to work on some of our areas where the feedback has been amber. We are also in the process of creating a new Manager training programme which will support the development of our leaders at Yell.

  6. Helpful (1)

    "Confused company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Southampton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    Good Salary, good colleagues, good flexibility

    Cons

    Unrealistic targets and unsocial working hours

    Continue reading

    Yell Response

    March 6, 2020

    Thank you for taking the time to leave us a review. We are sorry to hear that you felt Management was greedy and the targets were unrealistic, with unsociable working hours. We are taking this feedback very seriously, however I can share that with new Management in place, everything is being reviewed (for the better!) Thank you again and we wish you a happy and healthy career.

  7. "great people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than a year

    Pros

    good money if you are a salesman

    Cons

    not so much if you are not a salesman

  8. "Excellent Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - TeleSales Manager in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    Lot's of opportunity in this business. Various teams and levels for sales people and then many diverse directions to go for future progression including recruitment, training, coaching, support, management and more. Fantastic base salaries and bonus potential. Being such a large company they value procedures and processes that support their employees well-being.

    Cons

    As a sales company if you are not determined and dedicated this isn't the role for you. You will succeed if you are driven and this business rewards those with a can do attitude.

  9. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 8 years

    Pros

    Great opportunities, fantastic people who work there. Hardworking, and fun environment to be in. Supported career progression and training is brilliant

    Cons

    I dont have any cons.

  10. "This Company Can Change Your Life"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - TeleSales Manager in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 5 years

    Pros

    Unlimited Bonus Earning potential Fantastic hours of work Career Development Opportunities Most Importantly Amazing People that actually care about one another. The longer I work for yell the more I have grown to love the company. It gives you so much Opportunity to Earn Money and Develop Yourself. I See myself working here for a very long Time.

    Cons

    We could Potentially Give more time to Training Our people but every company could train their people more.

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