Yell Employee Reviews about "working hours"

Updated 11 Jun 2020

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3.8
71%
Recommend to a Friend
96%
Approve of CEO
Yell UK CEO  Claire Miles
Claire Miles
30 Ratings
Pros
  • "This really helps with my work life balance(in 33 reviews)

  • "fantastic working hours that allows me to balance my work and family life perfectly(in 25 reviews)

Cons
  • "Can be long hours but what job isn't when you want to do it right and build a successful career(in 21 reviews)

  • "There are no cons I can see with yell(in 16 reviews)

More Pros and Cons

Reviews about "working hours"

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  1. "Proud to work for Yell"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than 8 years

    Pros

    fantastic working hours that allows me to balance my work and family life perfectly. i have been in yell for 10 years and there has always been great opportunities to develop and further your yell career whether that be in house or face to face sales fantastic earning opportunities with uncapped bonus great 2 week training programme to allow you to start a new job confidently

    Cons

    no car parking as it is based in town centre

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  2. "Questionable"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales Agent in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook

    I have been working at Yell full-time for more than a year

    Pros

    Decent working hours Bonus achievable - £2,500 a month easily L&D team quite good knowledge on yell propaganda (doesn't always match with industry good practice so don't try and do any CPD outside of work) Good office/location

    Cons

    -Most management I have encountered are like football coaches delivering motivational speeches that contain no substance daily. This is a recurring theme throughout the company - plenty of people talk lots but say little. . - be prepared to deal with agitated customers daily, most of the people you call will have been rang 20/30+ times in the last month before you speak to them. - management quote Jordan Belfort so expect that type of approach to customers. - CEO talking a good game but lower/middle management either don't understand the new direction the company is meant to move in or don't care. - always in the press or online for the wrong reason's - embarrassed to work here sometimes.

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  3. COVID-19

    "Going Down Hill...."

    2.0
    Current Employee - Customer Relationship Manager 
    Doesn't Recommend
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    They can be flexible with working hours. Salary & bonus are ok. Colleagues are nice people making it a fun working environment. Some great team leaders New CEO Now starting to put the customer first New selection of products available to customers

    Cons

    Since Covid-19 understandably a strain has been put onto customer services, management exacerbate this by adding extra pressure & unachievable targets, not taking into consideration individual homeworking situations. Feeling under appreciated. Some Politician Senior leadership team who can never give a straight answer. No progression unless you are in the inner circle. Now being micro managed

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    Yell Response

    May 12, 2020

    Thank you for taking he time to leave us a review. It is great to see a long list of positives. We are very proud of our products and people! It is a shame to see that you are feeling under pressure in these unprecedented times. As a business, we are striving to continue to do right by our customer and the current climate has seen our call volumes dramatically increase. We are adapting our processes where necessary in order to deal with these volumes. We are hoping that the pressure will ease soon!

  4. "Great company that needed to change and are doing that well!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 3 years

    Pros

    For the location and the job, the wage is great, especially after an uplift in salary and a new bonus scheme. The office is relaxed and has a good atmosphere. Events are held and ran well with no expenses spared. Fun in the office is also arranged for charity days and sporting events. Great management that support the staff in work and personal circumstances. Training is always held to ensure staff can perform to their best ability in order to hit KPIs for bonuses. Feedback and development is always shared and staff are always aware what is expected of them. The nature of the job is relevant for this digital age we live in and the daily work is rather easy and varied. Opportunities for job role changes or progression is available along with the opportunity to travel at company expense. Working hours are perfect office hours and overtime is paid at double. This is salaried employment with the requirement to work a certain amount of hours per year and if you go over that amount, you can take time and a half pay or days back. You won’t get a better national recognised company to work for!

    Cons

    Employees work on an inbound and outbound schedule for taking/making calls. The office could benefit from the schedules coming out well in advance so staff can plan better

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    Yell Response

    September 14, 2018Head of Talent

    Thank you for this lovely response! I know there are some great engagement activities going on within the Scarborough site so its great to see you are taking full advantage of these! Its also lovely to see you are finding lots of opportunities for development and enjoying the hours and pay! I'll be sure to pass your advice onto further management! Good luck with your career here at Yell.

  5. Helpful (1)

    "Overall a good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DCSE in Scarborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    - Supportive managers - Progression - Good incentives - Good bonus scheme - People higher up I.e. Head of Onboarding are very approachable and supportive - Accommodate to my personal needs with working hours

    Cons

    - Constant change - Targets are very challenging and can be stretching for a lot of people but the pay reflects this

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  6. Helpful (2)

    "Poor Management and things changing every few months"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than a year

    Pros

    Good basic pay Good working Hours

    Cons

    Management never clear on anything Changes happen every few months and you are not informed Commission they promise is unrealistic and you end up with nothing

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  7. Helpful (1)

    "Best place I have worked"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tele Sales Executive in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Great working hours Great Pay Great rewards Great Training Great Work Space Great Management

    Cons

    not a con but it is difficult work in regards to sales, but the rewards do more than make up for this.

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    Yell Response

    February 20, 2018Head of Customer Onboarding

    Hi, Thank you for the review, we are really pleased that you feel this is a great place to work in many ways.

  8. "Great atmosphere!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Anonymous Intern 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell

    Pros

    People are very friendly and supportive, working hours can be quite flexible, interns get treated as real members of the teams.

    Cons

    I can't think of anything bad to say for now ..

  9. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 5 years

    Pros

    Yell has offered me the chance to maximise my earnings with uncapped bonus and great working hours.

    Cons

    All Positive Feedback :)

  10. "Tele Sales Advisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    Sales Pay and Working Hours, also weekends off.

    Cons

    Location and no parking included

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Found 25 reviews
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