Yelp Employee Reviews about "cold calls"

Pros

It's a good place to see what you really want to do, gives you a backbone in life

Cons

Cold calls, talking to business owners who have never used a phone

Pros

Great co-workers, 11 kitchens with snacks and drinks, 100% paid benefits, team outings.

Cons

Where do I even begin? During my time here at Yelp, managers religilously shoved a corny sales script down our throats. They were so adamant that the script would be the key to our success. WRONG! The script did me no good when I would get cussed out by angry business owners because I am the 5th person from Yelp to call them. In training, managers will tell you that you cannot get fired for job performance. They told us that they know this job is hard but as long as we're trying and making an effort, you will be ok no matter what. Their exact words were " It's not a matter of IF you become a good salesperson but WHEN." That was a whole lie..I got fired for my performance but I'll get to that later. Managers are really big on metrics. Daily metrics were 75-80 COLD CALLS a day, send 15 emails, have 2.25 hours of talk time, pitch 2 times and close one deal. If you were falling short on any of your metrics, be prepared to have a micro-managing manager down your back. They'll really be on your case if you are not pitching or closing deals. Managers need to understand that sales is like a rollercoaster. You are going to have good and bad days but for some reason, they can't comprehend that logic. The office vibe can be fake at times. Fake success stories , fake smiles, fake energy, just FAKE! Everyone is miserable and burnt out. I've seen people cry in bathrooms because the job got tough. If you do not have thick skin going into this job, you better develop it because you are constantly being tested. As I mentioned earlier, managers said you can't fired for job performance. You are more likely to get fired for breaking one of Yelps CORE values rather than performance. Yelp must've had a bad Q3 because after they told us how company revenue declined, that's when upper management (Directors, Vice President , etc..) started putting employees on performance plans. If you were not hitting quota ($20K/month), then you were on the plan. They give you 2-3 months to course correct, otherwise, you're fired! They use scare tactics to motivate you to do better but it only diminishes your self esteem. You're being pulled into 3-4 one on one meetings throughout the day. How do you expect me to improve if I'm in meetings 24/7. Word of advice, if you like a cult like culture, micro management, and getting cussed out, then be my guest, Yelp is your oyster. I am so glad I got out of there.

Pros

-meet some of your best friends here -build a back bone (lots of rejections from both business owners and managers/directors) -fun environment -good managers sometimes, luckily i had the best managers while there for the most part but some managers aren't that great so luck of the draw -barista, fully stocked kitchen, stocks (i don't know if they still offer), 401k, health, gym reimbursement,

Cons

-80+ cold calls a day -territories do matter so pray you get a good one -if you don't drink the kool aid you will be negative and not make it, so drink it in the beginning -you don't need to stay here longer than a year, get your 6-12 month experience and go somewhere else before you lose sight of the real world and think this is it -college vibes if you are not into happy hours, the gem saloon, and office drama then this is not the place for you -retention (if your accounts don't keep paying then it is deducted from your commission) -figure out your path early on or else you will be endlessly dialing until indeed, yext, or some other sales place taps your shoulder and offers you the same job for 5-10k more -strict with time - you can't really just leave whenever to get a coffee outside.. 8:30-5:30 lunch from 12-1

Pros

Amazing people. I met some of my closest friends at yelp and grew a lot as a person. It also teaches you to have thick skin which is good because once you leave, you won’t take the amount of crap that you do at yelp. You become immune to it.

Cons

-the job itself is the worst out there. Minimum 80 cold calls everyday combined with the constant nagging of managers getting you to hit metrics and why you didn’t get a deal in that day. -by the time I left, I felt as if I was in middle school. Having to be at your desk at 8:30am, make dials at 9am, take lunch at 12pm, back at your desk at 1pm, leave at 5:30pm with NO EXCEPTIONS AT ALL. It’s like being locked in a prison, no one wants to call business owners at 5pm on a Friday nor do they want to talk to us!! Yelp is shooting themselves in the foot by having everyone on a tight leash. -pay is awful for the work that you put in. Commission structure is geared towards people that close 30-40k on a monthly basis, which is very very difficult. -Yelp kool-aid is real. Once you leave, you see how caught up in it people are and don’t realize they’re in a black hole especially with Yelp’s business outlook. -Yelp works to please their investors so they don’t care about us on the forefront of things. The stock sucks which means even investors are losing hope. It’s a company that will probably be bought out in 5 years.

Pros

One of the most beautiful buildings in NYC Free breakfast, lunch, and snacks On-staff baristas Kegs in the office Young fun people

Cons

80 cold calls a day and literally nothing else