Yorkshire Building Society Reviews

Cons

Operations and higher management don't really seem to know what is going on. Lot's of contractors from fields other than finance completing change implementation with little knowledge of effect on frontline staff/customers. Results in misscommunication, demotivated staff. Also very poor salary compared to competitors. Difficult to progress as when internal roles arrived people were already placed there. Interviews were a formality.

Cons

This place is throughly depressing. If your manager likes you and your face fits, you'll be fine, otherwise, be prepared for a bumpy ride, no matter how good you are at your job.

The management here are weak. IT Systems are outdated, there's a form to fill in for just about everything, they struggle to make decisions - they have pre-meetings about meetings. It's incredibly cliquey, management have their 'favourites' and those YBS managers who've been there for years and never worked anywhere else have such an inflated opinion of how great their knowledge and skills are the reality of which is so incredibly disjointed.

Being a mutual there's very little in the way of perks that you get in most modern companies such as the ability to buy and sell holidays, childcare vouchers, incentive schemes etc, it's just a bit backward.

They're going through one restructuring after another at the moment as they grapple with the fact that no one wants to use their branches anymore (and their internet offering/ web app service is woeful).

I worked with a great bunch of people but, we were managed by an inept management team.

I'm glad I'm out of the place.

Cons

No investment in staff. Not encouraged to express your self. Ideas don't get listened to. Wrong people in wrong jobs. The right hand doesn't know what the left hand is doing
Cloak and dagger approach to messages.
The vision Is trust but upper management don't promote this

Cons

Old systems
Micro managers
You have to evidence everything you do
Theres a checklist for everything (they dont trust staff)
Hardly any staff in branches.
Customer consultant retail savings meetings are confusing and pointless-customers say so.
Every meeting is recorded
Theres alot of paper wastage- the probably kill alot of trees.

Cons

Career progression - a lot of young talent exits the organisation after a few years. It's a very cozy place to work, so those higher up won't move on and generally they just want to keep things ticking along, doing what they know whilst sitting it out to retirement. There's a lot of chaff and deadwood sat in jobs that aren't needed.

Managers - Most middle managers are actually really poor people managers. They are nice people, but have no idea how to develop, inspire or generally lead. There's been effort recently to correct this but, really, most of the managers simply lack the ability or willingness to change.

Whilst pay is probably average, it feels like YBS do all they can NOT to pay you more as you develop.

Silos - different departments don't work well together. It's a well known issue. A lot of work is duplicated around the business because of it, which creates friction.

Hot desking - a horrible consultancy practice that really doesn't work and creates a lot of tension.

Cons

Sometimes more orientated to fixing problems than avoiding them in the first place, which can be a little frustrating.

Cons

No clarity of procedures among different branches
Procedure for selling products changes frequently confusing staff about correct processes to follow
Progression to non branch based roles are limited unless you are willing to relocate to Bradford/Leeds
Not enough staff to cover branches and lack of organisation when sending staff to other branches.

Cons

- Bereft of talented people;
 - Slow to adapt;
 - Management are utterly clueless as to what's going on;
 - Possibly the most incompetent HR and Comms departments in the country;
 - Big bank mentality while purporting their dedication to being a mutual;
 - Those who speak up find themselves at a glass ceiling quickly.

Cons

You have to evidence EVERYTHING and write essays to back yourself for end of year appraisals and appointments
Systems are a little pre dated

Cons

Bullying from senior managent led to numerous staff leaving and still waiting on response from ht