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Yorkshire Building Society Reviews

Updated 7 July 2017
44 reviews

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2.9
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Chris Pilling
9 Ratings

44 Employee Reviews

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  1. "Great place with a lot of frustrations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yorkshire Building Society full-time

    Pros

    Pros:

    Benefits - the overall head office package is very good - holiday entitlement is on the high side; bonus can be good; pension contribution is better than most; flexible hours is an excellent benefit that's fairly well embedded - although be warned as there are some old fashioned managers who still refuse to trust their teams to do it. Fortunately I've never had this problem however.

    Work/life balance is excellent

    Office/location - Head office in Leeds is modern and central; great for socialising.

    Chief Officers are generally nice, genuine people. They'll often say hello and ask how your days going - it really does make a difference. SLT on the other hand are a mixed bunch.

    Projects - there's a lot of change happening, which does keep things interesting. Some areas who are really trying hard to change things.

    Cons

    Career progression - a lot of young talent exits the organisation after a few years. It's a very cozy place to work, so those higher up won't move on and generally they just want to keep things ticking along, doing what they know whilst sitting it out to retirement. There's a lot of chaff and deadwood sat in jobs that aren't needed.

    Managers - Most middle managers are actually really poor people managers. They are nice people, but have no idea how to develop, inspire or generally lead. There's been effort recently to correct this but, really, most of the managers simply lack the ability or willingness to change.

    Whilst pay is probably average, it feels like YBS do all they can NOT to pay you more as you develop.

    Silos - different departments don't work well together. It's a well known issue. A lot of work is duplicated around the business because of it, which creates friction.

    Hot desking - a horrible consultancy practice that really doesn't work and creates a lot of tension.

    Advice to Management

    Make some bold moves. Remove the dead wood.


  2. "Aweful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yorkshire Building Society full-time (More than a year)

    Pros

    If you like being micro-managed, this is the job for you!

    free tea and coffee.

    Cons

    This place is throughly depressing. If your manager likes you and your face fits, you'll be fine, otherwise, be prepared for a bumpy ride, no matter how good you are at your job.

    The management here are weak. IT Systems are outdated, there's a form to fill in for just about everything, they struggle to make decisions - they have pre-meetings about meetings. It's incredibly cliquey, management have their 'favourites' and those YBS managers who've been there for years and never worked anywhere else have such an inflated opinion of how great their knowledge and skills are the reality of which is so incredibly disjointed.

    Being a mutual there's very little in the way of perks that you get in most modern companies such as the ability to buy and sell holidays, childcare vouchers, incentive schemes etc, it's just a bit backward.

    They're going through one restructuring after another at the moment as they grapple with the fact that no one wants to use their branches anymore (and their internet offering/ web app service is woeful).

    I worked with a great bunch of people but, we were managed by an inept management team.

    I'm glad I'm out of the place.

    Advice to Management

    If you're going to invest thousands of pounds each year doing a staff opinion survey, when the results consistently get worse year on year choose to do something about it and make your staff happy - don't just sweep it under the carpet and try to explain it away as being the consequence of staff going through lots of change.


  3. Helpful (1)

    "Rubbish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Bradford, Yorkshire and the Humber, England
    Former Employee - Business Development in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yorkshire Building Society full-time (More than 5 years)

    Pros

    I worked in an amazing team with a great manager and team

    Cons

    No investment in staff. Not encouraged to express your self. Ideas don't get listened to. Wrong people in wrong jobs. The right hand doesn't know what the left hand is doing
    Cloak and dagger approach to messages.
    The vision Is trust but upper management don't promote this

    Advice to Management

    Listen to your staff
     Invest in them
    Listen


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  5. Helpful (1)

    "Confused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in London, England
    Current Employee - Customer Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Customer trust
    Customer focused
    Free tea
    Free coffee
    Nothing else

    Cons

    Old systems
    Micro managers
    You have to evidence everything you do
    Theres a checklist for everything (they dont trust staff)
    Hardly any staff in branches.
    Customer consultant retail savings meetings are confusing and pointless-customers say so.
    Every meeting is recorded
    Theres alot of paper wastage- the probably kill alot of trees.

    Advice to Management

    Very confusing system and priorites for staff


  6. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yorkshire Building Society full-time

    Pros

    Good culture. Serious about valuing employees and about the published corporate values. Customers (members - it's still a mutual building society) needs are central to the company ethic. Friendly place to work and very highly-embedded orientation towards charitable work.
    Genuine team-player orientation.

    Cons

    Sometimes more orientated to fixing problems than avoiding them in the first place, which can be a little frustrating.

    Advice to Management

    Make sure you nurture the positive elements of the Society culture and continue to value colleagues rather than treat them as "numbers" - it's a major asset.


  7. "Customer Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Good starting point to get a foundation of financial knowledge
    Good training courses to develop financial knowledge
    Managers offer good one to one development

    Cons

    No clarity of procedures among different branches
    Procedure for selling products changes frequently confusing staff about correct processes to follow
    Progression to non branch based roles are limited unless you are willing to relocate to Bradford/Leeds
    Not enough staff to cover branches and lack of organisation when sending staff to other branches.

    Advice to Management

    Come to a general consensus of what everyone in every branch should be doing to have a standard level of conformity to reduce confusion among staff.


  8. Helpful (3)

    "Where talentless people go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    - People are generally kind;
    - Good work-life balance seems to be the case throughout the business

    Cons

    - Bereft of talented people;
     - Slow to adapt;
     - Management are utterly clueless as to what's going on;
     - Possibly the most incompetent HR and Comms departments in the country;
     - Big bank mentality while purporting their dedication to being a mutual;
     - Those who speak up find themselves at a glass ceiling quickly.

    Advice to Management

    Get a grip.


  9. Helpful (1)

    "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Peterborough, England
    Current Employee - Customer Consultant in Peterborough, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yorkshire Building Society full-time (More than 3 years)

    Pros

    Focussed on customer service
    Great Career Progression

    Cons

    You have to evidence EVERYTHING and write essays to back yourself for end of year appraisals and appointments
    Systems are a little pre dated


  10. Helpful (1)

    "Mortgage adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Adviser
    Former Employee - Mortgage Adviser
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Was fine for a while til change of senior managment happened

    Cons

    Bullying from senior managent led to numerous staff leaving and still waiting on response from ht

    Advice to Management

    Treat staff with respect no bullying


  11. "Change Delivery - Fast Paced Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - If you are innovative and have good ideas there are lots of opportunities to progress and do well within the Change Delivery business function.
    - YBS keenly leverage IT to drive change and gain competitive advantage, and IT is seen as an important business function, not just a 'basement operation'.
    - Change Delivery are embracing Agile methodologies and continually seek improvement through new ways of working.
    - Very supportive management structure within Change Delivery.
    - Positive organisational culture founded on Trust and collaboration.
    - Beautiful offices and working environment!

    Cons

    - The pace of change can feel relentless at times.
    - Recent leadership/organisational changes and cutbacks may affect staff morale.

    Advice to Management

    - Continue to be open to innovation and new ideas.
    - Continue to recognise the potential for competitive advantage that IT-driven change can bring.


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