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Yorkshire Building Society Reviews

Updated 18 October 2017
47 reviews

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2.9
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Mike Regnier
1 Rating

47 Employee Reviews

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Pros
  • Great Culture, Work life balance (in 6 reviews)

  • Good people, room for progression with little patience (in 4 reviews)

Cons
  • Has a lot of 'not what you know it's who you know' and 'if your face fits' (in 3 reviews)

  • lots and lots of meaningless, mind numbing and endless paperwork (in 2 reviews)

More Pros and Cons

  1. "Yorkshire Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant
    Current Employee - Customer Consultant
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Friendly team members, regular customers that you get to know and a real family atmosphere about the branch, a fun place to work.

    Cons

    Still a small company with alot of room to grow and with that salaries could be better for the roles in branches.

    Advice to Management

    Lack of progression will drive people away along with lower salaries than some other high street building societies.


  2. Helpful (1)

    "Backwards, Dated and Bullied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant
    Current Employee - Customer Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    I like working 9-5 makes it so that I can have a life outside of work.

    Cons

    My branch was closed given no real reason for this, feels that the building society is adapting far too slowly to the latest technological changes, no mobile banking app for example.

    Management bullies you, favourites who have been with the company for years get special treatment.

    Expected to cover at other branches across your area with no extra pay, if you have to travel an extra hour to get to another branch to cover you're not paid this time back. Your travel costs are paid though, which doesn't make up for the fact you could essentially be spending an extra 2 hours a day travelling to and from work. Also told to cover never asked and at a moments notice too.

    Understaffed across the area meaning you will have to go cover branches because "you have no choice".

    Start at 8:30 but don't get paid till 9am, finish at 5:30pm only get paid till 5pm, that's a lot of hours over a year that you are working for free.

    Management lazy and clearly waiting for retirement, staff are therefore not driven or motivated and any talents you may have will be not so subtly ignored.

    If a customer screams at you and swares at you and makes it feel like you're about to have a nervous breakdown...well don't worry Head Office have your back and will kindly compensate the customer financially for your competence at your job.

    Systems are so old it makes doing your job more difficult then it should be, unless you are in a refurbished branch...then you have the joy of working in a branch designed by people who have never worked in a branch before.

    Condescending and patronising management, makes you feel useless at your role over the smallest of human errors...whilst the favourites will have his behaviour ignored.

    Be prepared to have targets (YBS don't have targets)...but you do, spend hours and hours of your day on pointless administration and constantly 'log comm' every single action you do so that you can cover yourself when you are inevitably accused of something.

    Procedures are ALWAYS changing meaning you have to adapt to this, which is totally fine unless your manager decides that its another way to micromanage you.

    Branch managers trying to justify their roles by setting time consuming and relatively pointless work and of course plenty of micromanagement.

    If you're ill or have problems at home, don't expect your management to be of any help whatsoever in fact the attendance policy is just as outdated as the systems in branch.

    Not only is software outdated so is the hardware, be that keyboards, monitors, desk chairs...which are not only bad for your eyesight the chairs are also bad for your posture. A health and safety nightmare.

    Any good work you do in branch is ignored and if you do work in a branch be prepared to be made to feel like the runt of the litter when discussing anything with head office...they really don't care.

    The values of the society might well apply up in the magical land of Head Office, but on branch level you are constantly being reminded that none of these apply to you.

    Advice to Management

    I don't even know where to begin.

    Perhaps fire all your old school managers and recruit and retrain managers who actually want to manage and develop their staff.

    Take note of what is being said at branch level, your staff and your customers are not happy.

    As stated previously the wages are low for the work you are expected to do, so be prepared to be expected to go above and beyond with no reward...zero motivation.

    Unless you live in Leeds/Bradford your career opportunities are extremely limited, your wages are low in comparison to other building societies.

    If you live in Bradford/Leeds don't expect to go far within the company unless your face fits or you know someone in upper management.


  3. Helpful (2)

    "Lost it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Yorkshire Building Society full-time

    Pros

    The people you work with are great, and the organisation is keen to change/progress.

    Cons

    Operations and higher management don't really seem to know what is going on. Lot's of contractors from fields other than finance completing change implementation with little knowledge of effect on frontline staff/customers. Results in misscommunication, demotivated staff. Also very poor salary compared to competitors. Difficult to progress as when internal roles arrived people were already placed there. Interviews were a formality.

    Advice to Management

    Pay better, remember happy staff are as important as happy customers. It will be difficult to have one without the other.


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  5. Helpful (1)

    "Aweful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yorkshire Building Society full-time (More than a year)

    Pros

    If you like being micro-managed, this is the job for you!

    free tea and coffee.

    Cons

    This place is throughly depressing. If your manager likes you and your face fits, you'll be fine, otherwise, be prepared for a bumpy ride, no matter how good you are at your job.

    The management here are weak. IT Systems are outdated, there's a form to fill in for just about everything, they struggle to make decisions - they have pre-meetings about meetings. It's incredibly cliquey, management have their 'favourites' and those YBS managers who've been there for years and never worked anywhere else have such an inflated opinion of how great their knowledge and skills are the reality of which is so incredibly disjointed.

    Being a mutual there's very little in the way of perks that you get in most modern companies such as the ability to buy and sell holidays, childcare vouchers, incentive schemes etc, it's just a bit backward.

    They're going through one restructuring after another at the moment as they grapple with the fact that no one wants to use their branches anymore (and their internet offering/ web app service is woeful).

    I worked with a great bunch of people but, we were managed by an inept management team.

    I'm glad I'm out of the place.

    Advice to Management

    If you're going to invest thousands of pounds each year doing a staff opinion survey, when the results consistently get worse year on year choose to do something about it and make your staff happy - don't just sweep it under the carpet and try to explain it away as being the consequence of staff going through lots of change.


  6. Helpful (2)

    "Rubbish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Bradford, Yorkshire and the Humber, England
    Former Employee - Business Development in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yorkshire Building Society full-time (More than 5 years)

    Pros

    I worked in an amazing team with a great manager and team

    Cons

    No investment in staff. Not encouraged to express your self. Ideas don't get listened to. Wrong people in wrong jobs. The right hand doesn't know what the left hand is doing
    Cloak and dagger approach to messages.
    The vision Is trust but upper management don't promote this

    Advice to Management

    Listen to your staff
     Invest in them
    Listen


  7. Helpful (2)

    "Confused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in London, England
    Current Employee - Customer Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Customer trust
    Customer focused
    Free tea
    Free coffee
    Nothing else

    Cons

    Old systems
    Micro managers
    You have to evidence everything you do
    Theres a checklist for everything (they dont trust staff)
    Hardly any staff in branches.
    Customer consultant retail savings meetings are confusing and pointless-customers say so.
    Every meeting is recorded
    Theres alot of paper wastage- the probably kill alot of trees.

    Advice to Management

    Very confusing system and priorites for staff


  8. Helpful (2)

    "Great place with a lot of frustrations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yorkshire Building Society full-time

    Pros

    Pros:

    Benefits - the overall head office package is very good - holiday entitlement is on the high side; bonus can be good; pension contribution is better than most; flexible hours is an excellent benefit that's fairly well embedded - although be warned as there are some old fashioned managers who still refuse to trust their teams to do it. Fortunately I've never had this problem however.

    Work/life balance is excellent

    Office/location - Head office in Leeds is modern and central; great for socialising.

    Chief Officers are generally nice, genuine people. They'll often say hello and ask how your days going - it really does make a difference. SLT on the other hand are a mixed bunch.

    Projects - there's a lot of change happening, which does keep things interesting. Some areas who are really trying hard to change things.

    Cons

    Career progression - a lot of young talent exits the organisation after a few years. It's a very cozy place to work, so those higher up won't move on and generally they just want to keep things ticking along, doing what they know whilst sitting it out to retirement. There's a lot of chaff and deadwood sat in jobs that aren't needed.

    Managers - Most middle managers are actually really poor people managers. They are nice people, but have no idea how to develop, inspire or generally lead. There's been effort recently to correct this but, really, most of the managers simply lack the ability or willingness to change.

    Whilst pay is probably average, it feels like YBS do all they can NOT to pay you more as you develop.

    Silos - different departments don't work well together. It's a well known issue. A lot of work is duplicated around the business because of it, which creates friction.

    Hot desking - a horrible consultancy practice that really doesn't work and creates a lot of tension.

    Advice to Management

    Make some bold moves. Remove the dead wood.


  9. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yorkshire Building Society full-time

    Pros

    Good culture. Serious about valuing employees and about the published corporate values. Customers (members - it's still a mutual building society) needs are central to the company ethic. Friendly place to work and very highly-embedded orientation towards charitable work.
    Genuine team-player orientation.

    Cons

    Sometimes more orientated to fixing problems than avoiding them in the first place, which can be a little frustrating.

    Advice to Management

    Make sure you nurture the positive elements of the Society culture and continue to value colleagues rather than treat them as "numbers" - it's a major asset.


  10. "Customer Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Good starting point to get a foundation of financial knowledge
    Good training courses to develop financial knowledge
    Managers offer good one to one development

    Cons

    No clarity of procedures among different branches
    Procedure for selling products changes frequently confusing staff about correct processes to follow
    Progression to non branch based roles are limited unless you are willing to relocate to Bradford/Leeds
    Not enough staff to cover branches and lack of organisation when sending staff to other branches.

    Advice to Management

    Come to a general consensus of what everyone in every branch should be doing to have a standard level of conformity to reduce confusion among staff.


  11. Helpful (4)

    "Where talentless people go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    - People are generally kind;
    - Good work-life balance seems to be the case throughout the business

    Cons

    - Bereft of talented people;
     - Slow to adapt;
     - Management are utterly clueless as to what's going on;
     - Possibly the most incompetent HR and Comms departments in the country;
     - Big bank mentality while purporting their dedication to being a mutual;
     - Those who speak up find themselves at a glass ceiling quickly.

    Advice to Management

    Get a grip.


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