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Yorkshire Building Society Reviews

Updated 13 May 2017
41 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Chris Pilling
6 Ratings

41 Employee Reviews

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  1. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Peterborough, England
    Current Employee - Customer Consultant in Peterborough, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yorkshire Building Society full-time (More than 3 years)

    Pros

    Focussed on customer service
    Great Career Progression

    Cons

    You have to evidence EVERYTHING and write essays to back yourself for end of year appraisals and appointments
    Systems are a little pre dated


  2. "Change Delivery - Fast Paced Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - If you are innovative and have good ideas there are lots of opportunities to progress and do well within the Change Delivery business function.
    - YBS keenly leverage IT to drive change and gain competitive advantage, and IT is seen as an important business function, not just a 'basement operation'.
    - Change Delivery are embracing Agile methodologies and continually seek improvement through new ways of working.
    - Very supportive management structure within Change Delivery.
    - Positive organisational culture founded on Trust and collaboration.
    - Beautiful offices and working environment!

    Cons

    - The pace of change can feel relentless at times.
    - Recent leadership/organisational changes and cutbacks may affect staff morale.

    Advice to Management

    - Continue to be open to innovation and new ideas.
    - Continue to recognise the potential for competitive advantage that IT-driven change can bring.


  3. "Changes course regularly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Yorkshire Building Society full-time

    Pros

    Good working environment, 'smart working' hours, annual bonus, open and inclusive communications.

    Cons

    Changes strategic course relatively regularly, which has implications on make-up of workforce.


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  5. "Great role for working parents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Processor in Bradford, Yorkshire and the Humber, England
    Former Employee - Mortgage Processor in Bradford, Yorkshire and the Humber, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yorkshire Building Society part-time (Less than a year)

    Pros

    I worked in the Twilight team for Accord. This evening position was brilliant for my home life as I had two young children and to work days would have meant spending a fortune on childcare.
    Great company to work for with good benefits. They worked hard to engage with employees (at a corporate level). Immediate line management teams were on the whole, fairly friendly and approachable.

    Cons

    Micro management - it felt like we were second class citizens on the Twilight teams. The majority of people in this team were highly educated as either professionals on a career break due to family commitments, or academics studying for degrees, PHDs or MBAs. There were only a handful of your basic entry level administrators in the team but we were all made to feel useless and underqualified by the daytime case managers (who, on the whole, were generally people in their early twenties who clearly knew it all! I'm generalising here, but you get the drift)
    No flexibility around working patterns - it was five days or nothing which was stressful as it meant I didn't get to see my spouse until the weekend.

    Advice to Management

    Value your colleagues. Understand where their strengths lie and use them to their best abilities.


  6. "Its Mutual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradford, South West England, England
    Current Employee - Anonymous Employee in Bradford, South West England, England
    Recommends
    Positive Outlook

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    People centric society. Great colleagues and very friendly

    Cons

    Policies and processes need overhauling to make them easy and simple


  7. "Enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Savings Advisor in Peterborough, England
    Current Employee - Internet Savings Advisor in Peterborough, England
    Recommends
    Positive Outlook

    I have been working at Yorkshire Building Society full-time (Less than a year)

    Pros

    Approachable management with possibilities to progress within the group.

    Cons

    Contact Centre colleagues are sometimes taken for granted by certain departments and It's demoralising taking repetitive calls without recognition.

    Advice to Management

    There's a lot of talent in the Contact Centre which unfortunately tends to leave due to their not being possibilities to progress.


  8. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative in Bradford, Yorkshire and the Humber, England
    Current Employee - Customer Representative in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yorkshire Building Society full-time

    Pros

    Excellent canteen with different variety of food, free car parking, modern facilities n good pension contributions

    Cons

    Poor management, no leadership skills, dull and boring, no atmosphere , you will be depressed once you go live on the telephones after you have finished your class room training for 8 weeks, you will learn about 30% of training in your class room, other 70% you will be clueless and asking a lot of questions when you go on ur own. For 15,501 salary per annum would rather get 99p mcflurry from macdonalds n other 15,500.01 would rather sleep than earn that much in a depressing environment because u will be bored out of your brains and will eventually get depressed.

    Advice to Management

    Poor leadship. No motivation and dull environment. Not worth the hassle. I would be concern of how many people are leaving in the call centre.


  9. Helpful (5)

    "So near, yet so far..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook

    Pros

    - Nice offices (see negatives also)
    - Great people below senior management level, some of the brightest, nicest people you'll ever work with
    - Decent salary and benefits - even those who underperform and miss their objectives get a bonus and salary increase
    - Some bright people with great ideas
    - Genuine CEO, who really wants to make a difference
    - Excellent work / life balance, very understanding and mature use of hot desking and working form home policies

    Cons

    - Some bright people with great ideas, if only it were possible to deliver them
    - Senior leaders and C-level disconnected and mistrusting of lower level staff making doing anything / decision making almost impossible - often they will overrule decisions with no explanation and because they apparently know best further reinforcing the perception that all intelligence and skill sits at senior management level.
    - Making anything happen is made even more difficult because departmental heads / jobsworths make a mockery of the company core value of 'Customers at our Heart'
    - Lots of recently joined C-Level's career bankers clearly have their eyes on the CEO role, hence decision making sometimes appears more driven by individual career progression than genuinely wanting to make a difference
    - Broad gate office in Leeds is lovely to look at, but it's a sick building; too warm, too dry, ask anyone who works there about the 'Broadgate headache'
    - With a very vibrant job market, they're losing lots of good staff for the many reasons above, the work is dull and lacks creativity and has to be delivered against a backdrop of jobsworths and frustration
    - Zero as in NIL career progression opportunities, no career framework, ironically the high staff turnover rate is a good replacement for it..

    Advice to Management

    Listen to your staff before all your best people leave- they know what's wrong and more importantly how to fix it, but have no voice or platform to make anything happen
    Complete restructure at senior manager level required to unlock the groups potential


  10. Helpful (1)

    "A mixed bag with improving trend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook

    I have been working at Yorkshire Building Society full-time (More than 3 years)

    Pros

    Supportive, autonomy, work-life balance, remote working, ambitious, changing for the better, clear vision and values

    Cons

    Leeds centric, didn't invest in colleagues, remote & distant leadership, mediocrity is permitted to persist, poor at prioritisation, lack of transparency in culture, often impersonal, suppresses innovation

    Advice to Management

    Keep changing it up and improving things. Keep bringing people along with ever clearer standards and expectations


  11. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative in Harrogate, England
    Current Employee - Customer Representative in Harrogate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yorkshire Building Society full-time (More than a year)

    Pros

    Good people, benefits, room for progression.

    Cons

    Not enough pay reviews, bonuses not good enough, development time could be better.

    Advice to Management

    More focus on development


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