Zalando Customer Service Agent Reviews

Updated 9 Apr 2019

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2.0
18%
Recommend to a Friend
Zalando CEO Robert Gentz
Robert Gentz
0 Rating
  1. Helpful (1)

    "Not as good as it is said to be"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Berlin

    I have been working at Zalando full-time

    Pros

    Free drinks Parties 40% discount on Zalando articles

    Cons

    No professional growth The job itself gets boring after a while Unskilled and unprofessional teamleaders

  2. Helpful (2)

    "Customer Support"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Berlin
    Recommends

    I have been working at Zalando full-time for less than a year

    Pros

    Relaxed Company Cultures, freedom for using commonsence, employe friendly quality control. Benefits as discount, heath program - free sport, shared bikes etc.

    Cons

    Low salary, almost no trainings

  3. Helpful (1)

    "Customer service agent"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Agent in Berlin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Zalando for more than a year

    Pros

    - discount on the website - transport discount

    Cons

    - high pressure - big company with many process - not growing possibilities

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  4. Helpful (6)

    "Wouldn't do it again"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Berlin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Zalando full-time for less than a year

    Pros

    Payments on time - Straightforward - Parties - Discounts

    Cons

    - Unorganized: For example, there is no training team available for us, even though the company has one. HR mixed papers and several days for small requests. - Depressed environment - Bad internal communication - Bad team predisposition - Strong feeling of being a just a number - Low salary - Rotating schedule

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  5. Helpful (4)

    "Unterbezahlt"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Berlin
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Zalando full-time for less than a year

    Pros

    Young and international team

    Cons

    Low salary, no freedom of tasks, unprofessional and no suitable management

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