eBay Employee Reviews about "work life balance"

Updated 4 Oct 2020

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4.1
82%
Recommend to a Friend
100%
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eBay CEO Jamie Iannone
Jamie Iannone
7 Ratings
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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work life balance"

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  1. Helpful (4)

    "Lovely work environment BUT..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eBay full-time for more than a year

    Pros

    Its a great place to work with friendly and welcoming colleagues across the board, almost makes you feel like family ; nice perks like free beverages, fruit and pastries, daily newspapers ; gym with personal trainers on site

    Cons

    Unfortunately eBay lacks a clear strategy, following too many different directions and is becoming even more bureaucratic than government institutions ; Projects are picked up and pushed forward under severe pressure from senior management only to be dropped six months later ; Sn management is only focussed on politics, whilst 'the people' have become the company's least important 'resource' ; Sn Management promotes employees who talk the most, not those with stellar performances ; Work-life balance no more, one can expect to work 50-60h per week

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  2. Helpful (3)

    "High-fiving days are over"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Affiliate Manager in Richmond, London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time for more than 5 years

    Pros

    eBay have amazing offices and a location to die for on Richmond riverside. They are a company who truly live and breathe their values at all levels of the Org. When you tell people you work for eBay there is an Oooooooeee factor Dress code is pretty much optional; some developers swan about in shorts and sandals Recent announcement of split from Paypal is fantastic; it was much like working for a hip eCommerce player with a Bank tagged-on to it just across the street.

    Cons

    Sickeningly political marketplaces teams, in an Oxbridge, tweed-with-leather- elbow-pad wearing way darling; though not so much in peripheral teams like catalog and monetization/pricing. Avoid Category mgt teams if that's not for you. Cross team collaboration... like getting blood from a stone. Managers are very keen to be liked and want to flash their leadership capabilities, which at times can get tiresome. Some still yearn for the hi-fiving "let's give ourselves a clap for being so clever" days and it can be laughable at times. Work life balance is a big focus for eBay, though if you want to step up your game on Intl projects, be prepared for a lot of evening and morning calls with anyone from USA to Australia. Often way too many stakeholders putting their two pence in

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  3. Helpful (2)

    "Great shared purpouse and tech company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time for more than 3 years

    Pros

    This company has great ideals, but sometime management fails to focus on their execution. People are very smart and fun to work with, and work life balance is great. Though there isn't that much challenge everyday and people are afraid often to go against the status quo and risk for new breakthrough ideas.

    Cons

    This company has great ideals, but sometime management fails to focus on. People are very smart and fun to work with, and work life balance is great. Though there isn't that much challenge everyday and people are afraid often to go against the status quo and risk for new breakthrough ideas.

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  4. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Netanya
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at eBay full-time

    Pros

    Good social benefits. Nice environment.

    Cons

    Should be more flexible and understand the 'work life balance'

    eBay Response

    October 23, 2020

    Hello and thank you for your review! We're glad to see that you enjoy eBay's benefits and work environment. We hope that our additional benefits resulting from our COVID-19 response were well-received and have increased your work/life balance. If you'd like to continue our dialogue, feel free to reach out to glassdoorfeedback@ebay.com.

  5. Helpful (2)

    "Worst place I've ever worked"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - High Value Customer Support in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eBay full-time for more than 3 years

    Pros

    None. Not exaggerating there is literally none.

    Cons

    I've worked in various customer support and call center roles over the year I can honestly say eBay is absolutely the worst. I'll try breakdown the specific areas. Contract: eBay are very cleaver on how they word their job offers. If it was a product on their site it would be taken down for false advertising. Their "competitive salary" is a pittance and not comparable with other companies of similar size. On paper they offer the standard amount of holiday as required by law but when you actual go to take them you see that each day is blocked to only allow a certain number of people off a day. Now this is standard but the system only allowed for 3/4 (out of a team of nearly 50) to be off at a time. There is zero, and this must be emphasized for effect, ZERO flexibility. Need a weekend off for a last minute event? Sorry should have applied for it when it became available 6 months ago. There is no established system to deal with swaps resulting in an email inbox full of requests. Forget all that talk about progression and advancement. The opportunities are just not there to move to a senior role. What you can look forward to is moving to Concierge BUT are these awarded fairly? Are they hell! It doesn't matter if you have been there years or a wet 6 months, if you are besties with the managers you go up. Shifts: Kiss your work life balance goodbye. Shifts change weekly and can be anywhere from 8am to 10pm. People are clamoring for a fixed pattern but they will only go to certain people (more on that later). Flexibility? A foreign concept to eBay. You are basically told to put up and shut up. Working conditions: As we are now working from home due to circumstances I will outline the experience from before. eBay is split across 2 buildings about a kilometer apart. There is stark divide between not just the buildings but the floors even with no effort to mix staff. They use hotdesking which adds nothing to morale. If you are on a late shift you better enjoy the hunt for a computer where the keyboard screen and mouse all work and meet basic hygiene standards. Worse on weekends when using the main office and technology at least 5 years out of date. I have worked for other large multinationals in Ireland and basic amenities such as free snacks or a free canteen would be laughable in eBay. You are constantly being watched in eBay. Your life is dominated by the clock. If you are a minute (and I am talking 10 seconds here) back late from a break on in clocking in the morning you will be called in to explain. The same does not apply if you are delayed taking your break. Your breaks consist of 2 breaks of 15 minutes and 1 of 30 minutes but their is no logic into how these breaks are allocated. For example you could be on a 9-5.30 shift and have a 15 break at 11.30 and then your 30 minute at 12.30. Changing these breaks is impossible and complaining is pointless (more on this below). There is someone there whos only job is watch who is not available to take calls. This is expected but due to the call volume you will not have time to do any follow up. If a customers issue cannot be resolved on first contact, which can be the case, you are told to pause it and resolve later but as you are not given the time to resolve this the issue is left. In theory a 30 minute slot is built in to the schedule for resolving cases but it is common thing that this time is cut due to call volume. Requests for this time, or anytime, to work on the growing backlog are ignored. Staff are timed for bathroom breaks and called out if too long is taken to relieve oneself. Even those in prison are allowed go to the toilet when needed. Customers and Call volume: I will agree starting off that the company cannot control what is said on a call but they can control what is done when a customer is abusive. In my time with eBay I have been called every name under the sun. I have been threated with violence, sexual assault and yes even murder! I am not thin skinned but they get to you and management do not care. I was once told it is my job to deal with it. The call volume is the highest I have ever seen in a customer service job. Be prepared to deal with 50/60 calls a day. If they could make us take 2 calls at a time they would. You are pretty much left to drown on a difficult call because management are nowhere to be seen. Most will be routine (monotonous) but as expected there will be the difficult call and there will be no help available. Metrics: You will be a slave to the metrics, most of which are outside your control. Your "bonus" is tied to team metrics so you can have top metrics but because the department didn't hit target you get nothing.... no I correct myself you might get a badly done up certificate. Bad review are what they are but unfair reviews have no appeal. If you did everything you could do to help the customer but they still mark you down too bad. Worse reviews with abuse the police would prosecute for have no appeal to be removed and you are told it happens. You are reviewed on recontact rate, so people calling back within a period, something you have no control over if it is 2 separate issues. If you are lucky you might get a pizza lunch or a doughnut as a way to make you think they care. Management: I don't know the requirements for hiring a manager in eBay but they cant be that high. The team leaders are the core of the issues. Now I get it they have a job to do but they are constantly in a meeting so when you need them they are nowhere around. When you can get them they don't want to hear your issue. You will practically have to drag them kicking and screaming to take over a call when a customer asks for a manager but at this stage I am not even surprised when they immediately give into the customer and give them what they want even if it is in no way warranted. They just want to get off the call. Managers in eBay play favouritism in a way I have never seen before. Certain staff know they are untouchable and get away with something others would be fired before because they are friends with the manager. The coaches are... pointless really coz there just is no coaching. So overall, the place is a disaster. You will face abuse from customers and abuse from the managers while working in conditions a slave would envy.

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    eBay Response

    October 20, 2020

    Thank you for this extremely detailed review. We're sorry to hear that you haven't had a great time at eBay. Although you've already shared so much, you're always welcome to continue the conversation via email at glassdoorfeedback@ebay.com.

  6. "Great place to work but constantly play catch up"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ebay in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eBay full-time for more than a year

    Pros

    Good pay and benefits Work on complex challenges Smart people Fun working environment

    Cons

    Not much work life balance Morale can be low at time especially with rounds of redundancies and reorgs Main competitor is Amazon so we're always on the back foot

    eBay Response

    August 7, 2020

    We are grateful to you for leaving this review! We're happy to see that you enjoyed the pay, benefits and complex challenges you had the chance to work on while you were here at eBay. We are definitely working on helping work life balance and morale. If you have any ideas that may help or have any other feedback you'd like to share, please feel free to email us at glassdoorfeedback@ebay.com.

  7. Helpful (7)

    "AVOID THESE COWBOYS"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - M2M Team Mate in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at eBay full-time for less than a year

    Pros

    Pay and benefits. Good colleagues.

    Cons

    They will promise you all the support in the world but especially working from home, this will never be fulfilled. Your left mostly on your own with no help, ESPECIALLY on weekends. Questions put into their online space are often skipped/missed and you often must pause issues that could have been dealt with quickly on the calls due to this. The Knowledge base they have in place is so expansive that it is extremely hard to find anything rendering it completely useless. Management play favourites - nothing new or exclusive to eBay. If you have any sort of mental health issues, I would STEER CLEAR of eBay. Management will wave "mental health first aid training" around but this is mostly so they can deal with and identify for themselves anyone possibly struggling. This “training” is not helpful for anyone honest and upfront about existing issues. They do not actually help staff when there is a mental health issue. Prepare to be abused on calls daily despite what they say, these calls are not few and far between. Members will scream abuse at you to try and get what they want, and you will have to get permission from management to end this call if you can get a hold of someone. Management are not on the same page at all and you will never get a straight answer from anyone. Some management will tell you to give 3 warnings and end the call but if you do this and someone else is on duty they'll more than likely tell you this is wrong and tell you something completely different. Reading though some of the other reviews I am shocked to see that people thought the training was great. This for me was bare bones. Again, you cannot get a straight answer out of the trainers. They will answer questions with the same answers simply different phrasing. You go through 8 weeks training that means nothing other than “read the knowledge base” and then they push you in the deep end and wave from the shoreline while you drown. You only get a breather of 5 seconds in between calls which leads to burnout and stress. Management this 7.5 minute per call is achievable due to 60% of the department hitting it. They do not take into consideration that most of that 60% are in Bangalore and the Philippines where teammates do what they want to avoid the abuse and racism from the callers. This then leads to more abusive calls for team mates following the rules and policies. God forbid you would try and get some offline time for the back up of work you have from the lack of answers. Expect management to throw you under the bus on escalation calls. They will tell you to advise management will tell the customer the same thing. This is a lie. Management do not want to take these calls live, even though this is stated as process in the KB. If you have an issue, again specific to Working from Home, their IT team is less than useless. I had an ongoing phone issue that was fixed by a level 2 technician after a 30-minute phone call AFTER 2 WEEKS OF CHASING EVERYDAY. Super short breaks. Two 15-minute breaks (sometimes an hour after you start) and one 30-minute break. This leaves no time to really do anything or get some fresh air. The recruitment team did a fantastic job of selling the role as a dream, but it is more like a night terror. Customer surveys affect your bonus. It counts for 40% which is disgusting as this is not something within your control WHATSOEVER. Customers give you back CSATs for stuff totally outside of your control or thinking it is for another company and eBay refuse to remove them and you therefore do not get a bonus. I had to leave this toxic waste pit of a company for my own mental health. NOTHING is worth putting yourself through this company. Work life balance is non-existent. Lots of late shifts and weekend work. AVOID AT ALL COSTS.

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    eBay Response

    August 14, 2020

    We truly appreciate the time that you spent with eBay and we hope that you find yourself well in your current position. It's great to see that you loved the pay, benefits, as well as your colleagues despite all of the frustrations you seem to have felt. You have already provided considerable detail in your review, but if you'd like to add anything at all, feel free to email glassdoorfeedback@ebay.com.

  8. Helpful (3)

    "micro management on overdrive"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at eBay full-time for more than 3 years

    Pros

    A good canteen with low prices. Alot of good people working there

    Cons

    Micro management is ridiculous there. Where management are all clicky, and if you dont fit their mold you are treated badly. There are constant changes to make your work more difficult, but the changes arent told to the customer service agents, until they are already live. Work life balance does not exist. If you need time off, chances are you will be denied because there is no availability.

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  9. Helpful (2)

    "Great atmosphere"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Experience Specialist in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at eBay full-time

    Pros

    the people, benefits, location, social events

    Cons

    management style, communication, work life balance, decision making

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  10. Helpful (5)

    "It's not as good as they make it out to be."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at eBay full-time for more than 3 years

    Pros

    They have great benefits and decent pay.

    Cons

    There is NO work/life balance, Metrics are EVERYTHING even when you are brand new to the floor. They will make you do jobs of other departments plus your own without explaining why they are making you do it, with little to no training with no pay increases or bonus ( normal training is usually 12 weeks). If you're looking to grow with the company it's all about who you know and no what you've done for the company, even if you're a top preformer. They give you a policy to enforce with customers but if you follow it and your customer gets mad you , you get counseling on what you should have done instead of what ebay trains you to do. So you are basically taking calls from a bunch of entitled people who will curse you out until you do what they want and you have to take it from the customers until you Manager (TL/Team Lead) decides to take over the call and only to just give the customer what they want. It's very much a thankless job .

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