eDreams ODIGEO Reviews | Glassdoor.co.uk

eDreams ODIGEO Reviews

Updated 10 Dec 2019

To filter reviews, or .

3.3
68%
Recommend to a Friend
50%
Approve of CEO
eDreams ODIGEO CEO Dana Dunne
Dana Dunne
74 Ratings
Pros
  • "Office in central location, well designed and comfortable, besides free coffee;(in 9 reviews)

  • "Nice office, lots of talented people, lots of time off and great living in Barcelona(in 9 reviews)

Cons
  • "Algunos departamentos no tienen un career path muy definido(in 8 reviews)

  • "Almost all projects closed and transferred to the low-cost Barcelona Office(in 8 reviews)

More Pros and Cons
  1. Helpful (2)

    "Excellence!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Assistant in London, England
    Recommends

    I have been working at eDreams ODIGEO full-time for more than a year

    Pros

    Terrific company. I spent a year and a half there and enjoyed my time there. A very positive experience for me.

    Cons

    Only positives for me.

    eDreams ODIGEO2019-07-24
  2. "After Travel Customer Support Advisor"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England

    I have been working at eDreams ODIGEO full-time for more than 5 years

    Pros

    getting in touch with various companies and improving the know-how

    Cons

    nothing to mention at the present time

    eDreams ODIGEO2018-11-24
  3. "Good place to work, although some improvements can be mad"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at eDreams ODIGEO full-time

    Pros

    Good atmosphere and very talented people

    Cons

    There should be more flexibility on working hours / coditions

    eDreams ODIGEO2018-09-10
  4. Helpful (6)

    "eNightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at eDreams ODIGEO full-time for more than a year

    Pros

    Felt like a start up company.

    Cons

    All the best people left, the others made redundant. Career changes difficult. Lack of coherent strategy, general confusion. Almost all projects closed and transferred to the low-cost Barcelona Office.

    eDreams ODIGEO2016-04-03
  5. Helpful (1)

    "Not for everyone, but great for some"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at eDreams ODIGEO

    Pros

    You are very independent, with your boss often in another country. There is lots of opportunity, as things are generally quite inefficient. Occasional travel to Barcelona which is great. Work hours are pretty much 9-5. They often promote from within the organisation

    Cons

    It's poorly resourced and infrastructure isn't great (although improving), so you get caught up in operational activities often. No real training offered. Management can be quite poor in areas, although there are some great managers. Generally everything is a bit frantic, with little planning. Sometimes the only way to get promoted is by being in Barcelona.

    Advice to Management

    Invest more in your staff.

    eDreams ODIGEO2015-11-11
  6. Helpful (13)

    "Not somewhere I would reccomend"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at eDreams ODIGEO full-time for less than a year

    Pros

    People are lovely, it's in a great part of London and working for an OTA can be great experience

    Cons

    Everything is dictated by HQ in Barcelona - this is a market that is behind the UK so frustrating being told to implement ideas that you know cannot work in this market, refusal to invest in marketing in the UK means that you're unable to undertake any real activity that can drive brand awareness and market share, senior management do not listen to advice of experienced colleagues - why hire people if you are never... going to listen to the experts advice on the areas/topics you hired them to manage. I didn't stay for long as working somewhere where you have no budget, no resource, are forced to implement policies you know cannot work in the UK and have your advice constantly ignored can be - you know - a little demoralizing. Finally some of the things done to customers are seriously concerning, being asked to cover that up, rather than look at improving customer service - highlights that there is an issue of not seeing the customer in what they do. Finally, you would think a travel company would offer benefits such as discounted travel but it does not. In fact the overall package in the company - holiday 20 days - is below the average usually provided in the UK.

    Show More

    Advice to Management

    - Understand that what works in BCN, Barcelona, will not work in more developed markets like the UK - Be willing to put your hand in your pockets and appreciate the concept of ROI - Listen to the people that you hire - of course sometimes execs have to do what they feel is best but to always ignore staff advice makes no sense - Improve customer service. One can spend all the money in the work working on... brilliant brand campaigns but in a market like the UK good customer service is a given. To think that it's optional puts company at a real disadvantage

    Show More
    eDreams ODIGEO2015-08-24
  7. Helpful (5)

    "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eDreams ODIGEO

    Pros

    great people and many nice projects. very good benefits

    Cons

    could be a little bit more competitive within the market

    eDreams ODIGEO2015-04-30
  8. Helpful (8)

    "Nice sector but very unbalanced and confused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at eDreams ODIGEO full-time for more than 3 years

    Pros

    People are friendly and kind and always willing to help. The company is well known and established so good for experience but there is no process to follow which makes things hard for the employee. Location is centric to London and this is good if you live in the city. Nice brands to work with especially edreams as the website is changing lots. Lots of opportunity for the company.

    Cons

    Head office is in Barcelona and is very difficult for employee who is in different offices as we are always last to hear on business updates. People are nice but not very happy as they don't pay well or give much opportunity for career.

    eDreams ODIGEO2015-05-12
  9. Helpful (5)

    "Very nice people, exciting sector but poor company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at eDreams ODIGEO

    Pros

    The sector is very dynamic and the company's brands are very popular which makes the work much easier (Sales).

    Cons

    The company doesn't have any company culture and this is reflected to the employees.

    Advice to Management

    A more human approach sometimes helps.

    eDreams ODIGEO2014-12-10
  10. Helpful (6)

    "High Profile company with no clear vision or structure. Employees are just a number."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at eDreams ODIGEO full-time for more than a year

    Pros

    * London location * Views of the Thames * Water fountain and free tea and coffee * Staff at junior level are very friendly * Head office in Barcelona * High Profile company - well know in the travel industry * 9 - 5.30 working environment * Public company - recent IPO in Madrid * Multicultural office

    Cons

    * No long term strategic goals * Limited communication on company performance * High staff turnover - so many bright experienced employees have left the company * Internal processing systems are very old * Working on projects which will ultimately mean your job will be at risk * Decisions are made for a quick win for the current owner * Local Markets are dictated to by HQ * Staff are very stressed- no... support offered by senior management to manage workload generated by head office * No personal development - no internal/external courses available to develop staff * Markets are currently going through restructures. And call centers are being forced to close. Lots of centralization happening. Job insecurity * Hard to leave company as having edreams on CV can be prohibitive when looking for a new job * No canteen - weekly fruit delivery which is eaten within two hours as this is the only perk * No staff benefits - no travel discounts

    Show More

    Advice to Management

    Provide staff training and benefits and buy more fruit so there is enough for everyone in office

    eDreams ODIGEO2014-12-22
Found 163 reviews