first direct Reviews | Glassdoor.co.uk

first direct Reviews

Updated 27 September 2018
31 reviews

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3.9
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Recommend to a friend
Approve of CEO
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Joseph Gordon
3 Ratings

Employee Reviews

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  1. "Fantastic career progression and opportunities for those who are ready to work hard and play their part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Current Employee - Anonymous Employee in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time (More than 3 years)

    Pros

    Career benefits salary empowerment development

    Cons

    So busy and demanding but isn’t any business these days

    Advice to Management

    Continue to listen to your people and empower them


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great atmosphere and team work

    Cons

    Don't get to know what's going on at times

  3. "Sales & Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Service Representative in Leeds, England
    Current Employee - Sales & Service Representative in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at first direct full-time (Less than a year)

    Pros

    4 days a week
    Relaxed environment

    Cons

    Poor career progression
    Long shifts
    Evening shifts


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Hamilton, Scotland
    Current Employee - Senior Manager in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time (More than 10 years)

    Pros

    Good salary
    Free parking
    Great people to work with
    Bonus structure
    Free bupa
    Excellent pension scheme ( one of the best in a business )
    7 weeks holiday
    First direct is a fab place to work . All the bad reviews are from people that didn’t actually get the job . Do your homework and you will , been there since it opened and love it

    Cons

    Shift work which some don’t like

    Advice to Management

    None


  5. "Questionable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Glasgow, Scotland
    Former Employee - Customer Service Advisor in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at first direct full-time (More than a year)

    Pros

    Great training experience. 12 weeks of getting to know the banking world, great people working there and always willing to help.

    Cons

    Targets targets targets, no wait, it’s conversions you MUST have with EVERY customer, and from these conversations, you are forced to look at how much of these customers are converted into actually taking the product or service!

    Might be number 1 for their customers, but not for employees in my opinion.

    Half an hour lunch in a massive building, only 10 minute break - can barely find time to empty your bowels!

    Advice to Management

    Stop micro managing your employees!! Create more opportunities to move up in the bank, recognising colleagues hard work rather than trying tame them into something they ain’t!


  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at first direct part-time (More than a year)

    Pros

    Great casual job. Enjoyed each shift, fit for purpose alongside other commitments.

    Cons

    It was not a long term job for me.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Current Employee - Anonymous Employee in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time (More than 8 years)

    Pros

    Very people focused and family orientated. As part of the HSBC group, opportunity for progression is widely available in a variety of areas and roles across the business.

    Cons

    Hours can be a bit rough in the call centre as it is open 24/7.

  8. "First Direct Bank- Digital Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Support Advisor in Leeds, England
    Former Employee - Digital Support Advisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at first direct (More than 3 years)

    Pros

    Great company to work for, people are very helpful and friendly. For a contact centre the customers are generally nice and understanding.

    Cons

    Lack of career progression. Work can be relentless during business periods


  9. Helpful (3)

    "Inflexible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Services Representative in Stourton, England
    Current Employee - Credit Services Representative in Stourton, England

    I have been working at first direct full-time (More than 5 years)

    Pros

    Worked here for 7 years. Good pay for what it is. Good holidays and benefits package.

    Cons

    Returning from maternity leave and at last minute unexpected change in circumstances means no childcare for late shifts. Basically told working unsociable hours is in the contract and it’s tough by inflexible department manager.

    Advice to Management

    Brush up on the flexible parent guidelines set by the government. I certainly have done and will be taking the matter further.


  10. "its good sometimes but then it is a call centre"

    StarStarStarStarStar
    Current Employee - Customer Service in Hamilton, Scotland
    Current Employee - Customer Service in Hamilton, Scotland

    I have been working at first direct full-time (More than a year)

    Pros

    great people to work with

    Cons

    customers - think they forget that first direct win all this customer service awards and talk down to you