phs Group Customer Service Representative Reviews | Glassdoor.co.uk

phs Group Customer Service Representative Reviews

Updated May 1, 2019

To filter reviews, or .

2.5
StarStarStarStarStar
36%
Recommend to a Friend
phs Group CEO David Taylor-Smith
David Taylor-Smith
0 Ratings
  1. Helpful (1)

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Caerphilly, Wales
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at phs Group full-time for more than 10 years

    Pros

    Listen to their employees and consult with them before making changes. Lots of positive changes happening. The people make this business and there is a good work/life balance. Lots of opportunities if you want to progress. Interesting business to work for.

    Cons

    Lots of changes to senior management which impacts on consistancy.

    phs Group2018-02-15

    phs Group Response

    April 18, 2018Mark - phs team

    Thanks for your outstanding review. We’re so glad to see you have a great list of ‘Pros’. We agree our people make our business and glad to hear you have a good work/ life balance which is important to us. We are also pleased to hear you feel there are lots of opportunities for progress. If you’d like to discuss the changes in the business further and get a feel for why there has been change, please drop your HR team a line. Thanks again for your review and for your 10 years + service!

    Show Less
  2. "Awful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Caerphilly, Wales
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at phs Group full-time for more than 5 years

    Pros

    The staff are nice Free Lunch

    Cons

    No Career Progression Low Pay Outdated management tactics

    Advice to Management

    Focus on the talent within the company & encourage employee career progression. Don't always rely on outside talent.

    phs Group2019-05-01

    phs Group Response

    May 5, 2019People Team

    Hello, thanks for leaving a review. I have forwarded your review directly to the senior management team. Over the past few months we have put together a full talent plan at phs. Everyone is starting to see the benefit. We will always look internally for talent before we look externally.

Found 2 reviews