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    phs Group Reviews

    Updated 18 February 2019
    95 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    phs Group CEO David Taylor-Smith
    David Taylor-Smith
    26 Ratings

    Employee Reviews

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    Pros

    • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

    • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

    Cons

    • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

    • "head office a little cramped & short on parking" (in 3 reviews)

    More Pros and Cons
    1. Featured Review

      "Best Company I've worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Sales Manager in Birmingham, England
      Current Employee - Field Sales Manager in Birmingham, England
      Recommends
      Approves of CEO

      I have been working at phs Group full-time (More than a year)

      Pros

      Having only worked for PHS for a few years they are the best in the industry. If you work hard this will be noticed and rewarded and progression is something that is readily available if you work hard and want to progress.

      Everyone works as a team across all departments and everyone wants everyone to succeed, in all my sales roles previously it has been pretty cutthroat and somewhat lonely, but this is not the case at PHS

      Cons

      I've loved every second of working for PHS. Companies in the past have promoted based on a "who you know" mentality but at PHS everyone is given equal opportunities.

      One small negative and this is me being picky, is that as I work in the field for 9 hours a day It would be nice if we could have small lunch allowance as clearly not having access to a kitchen or a canteen can prove quite on a monthly basis.

      Advice to Management

      Without exception every manager I have had has always been supportive

      phs Group Response

      16 May 2018 – Mark - phs team

      Thank you very much for leaving us such a great review. It's great to read all of your feedback and glad you enjoy working at phs. We will make sure we pass on your feedback. Keep up the good work!... More

    2. "Excellent!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cleaning Operative in Exeter, England
      Former Employee - Cleaning Operative in Exeter, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at phs Group full-time (Less than a year)

      Pros

      Good place to work for!

      Cons

      Nothing to tell to be honest!

      Advice to Management

      Just carry on!!

      phs Group Response

      20 Feb 2019 – Mark - phs team

      Hello, thank you for taking the time to leave us a review. Thank you for your positive comments and glad you feel it's a good place to work. We'll be sure to pass on your advice to our management... More

      3. Join the phs Group team
      See Our Latest Jobs

    3. "Good Place To Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Manager in Exeter, England
      Current Employee - Service Manager in Exeter, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time (More than 5 years)

      Pros

      Rewarding
      Enjoyable
      Every Day is different
      Generally a good company to work for

      Cons

      Don't think I have any cons.

      phs Group Response

      22 Feb 2019 – Mark - phs team

      Hi there! Thanks very much for leaving phs a review. It's great to hear you feel your job is rewarding and enjoyable. In our industry every day certainly is different but that's what keeps it... More

    4. "Very professional. Management under skilled"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Employees are treated very well

      Cons

      Monthly pay and start time

      Advice to Management

      There's a lot of good people employed by yourselves. Job done let them finish work. I regret leaving but I was promised better than I got in my pay slip. You get up at 4am to complete your route you should be paid for the commitment of it. Can't fault the way it's professionally run as a business. Can I come back ??????

      phs Group Response

      22 Feb 2019 – Mark - phs team

      Hi, thank you for your review. We always hear great things about our people and we love getting that feedback so thank you for raising it! We'll pass your comments onto senior management, they'll be... More

    5. "Phs compliance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Phs Compliance in Inverness, Scotland
      Current Employee - Phs Compliance in Inverness, Scotland
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at phs Group full-time (More than 3 years)

      Pros

      Company car private use extra days of in Xmas shut down. Left alone tondo the job unless you not hit target. quite easy job not much stress

      Cons

      Tracker on car , 1hr unpaid travel time to jobs,

      phs Group Response

      22 Feb 2019 – Mark - phs team

      Hi, thanks for taking the time to leave us a review. We appreciate your comments and will ensure we pass them over to the management teams within your business area. Thanks again for your review.

    6. "Despicable company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Manchester, England
      Former Employee - Anonymous Employee in Manchester, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at phs Group full-time (More than 5 years)

      Pros

      -Taking the work van home meant there was no commute

      Cons

      - Pay was very low, not much higher than minimum wage.

      - Pay was always incorrect, any amendments necessary would be added to next month (rather than bacs) which itself would be incorrect.

      - None existent HR/Payroll support.

      - No management structure at branch level

      - Lack of instructions or directions, if you used initiative and it didn't work out well you were ridiculed, if you used initiative and it worked out well it went unnoticed.

      - Cliques form between the workforce, generally speaking drivers/technicians got along well and acted within the best interests of everyone, however office staff only acted in the best interest of themselves, at times creating elaborate and pathetic lies which would be detrimental to the technicians.

      Advice to Management

      The branch I worked at was a disaster it would require completely re-organising.

    7. "God awful place to work. Credit control"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Credit Controller in Caerphilly, Wales
      Current Employee - Credit Controller in Caerphilly, Wales
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at phs Group full-time

      Pros

      Free canteen but the food is terrible

      Cons

      Management are so far up each others butts and make it a daily task to intimidate support staff

      Advice to Management

      Training on how to treat your staff and if you don’t like your job then leave. I am only here as it’s close to home

      phs Group Response

      8 Feb 2019 – Mark - phs team

      Hi, thank you for taking the time to leave us a review. We are obviously disappointed to read your comments so we'll make sure all of your feedback gets forwarded onto the relevant teams. We'll make... More

    8. "A true market leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time (More than 3 years)

      Pros

      The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

      Cons

      We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

      phs Group Response

      17 Dec 2018 – Mark - phs team

      Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More

    9. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time

      Pros

      A supportive management team who also care about you as a person

      Cons

      Lots of change going on so a bit hectic but all for the long term benefit

      Advice to Management

      Carry on the great work

      phs Group Response

      18 Dec 2018 – Mark - phs team

      Hi, thank you for taking the time to leave us a review. We appreciate all feedback. It's great to hear you have supportive management, we love to hear this! There has been change in the business and... More

    10. Helpful (2)

      "Literally the worst company I’ve worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Management in Caerphilly, Wales
      Current Employee - Management in Caerphilly, Wales
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at phs Group full-time (More than 5 years)

      Pros

      None!
      The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

      Cons

      Service Delivery is non existent.

      Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

      Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

      Cliquey old boys club approach to management and interdepartmental relations.

      Advice to Management

      You’re clearly in the wrong job if you think things are heading in the right direction.

      It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

      phs Group Response

      7 Jan 2019 – Mark - phs team

      Hello, thank you for leaving us a review.
      We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
      We will escalate your comments to the senior... More