phs Group Reviews
Updated May 15, 2022
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Found 258 of over 263 reviews
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Recommend to a Friend
Approve of CEO
Matthew Brabin
23 Ratings
Pros
"Relaxed working environment with music playing all day - we have been known to have the odd dance when we get the sales in" (in 11 reviews)
"You get to work with great people with a strong team ethos led by an experienced leadership team" (in 10 reviews)
Cons
"Getting things done by head office takes longer than the customer requires tings doing" (in 8 reviews)
"There is no structured routes as the 360 software is not working" (in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, less than 1 year★★★★★Featured Review
Pros
Good place to start your career in collections
Cons
So many clients, and work load.
Continue readingHi, thanks for taking the time to place a review. It's good that we have lots of customers but if you are concerned about your workload then do talk to your manager about it and we will help.
- Current Employee★★★★★
Pros
Good caring company. Enjoying my time here.
Cons
Not very many cons at all. Alot of driving sometimes
phs Group Response
Hi there, Thank you for your review. I'm glad to hear you enjoy working for phs Group and feel like we are a caring organisation. It really does make such a difference working for a business you feel cares about you. Kindest Regards, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- Former Employee, more than 1 year★★★★★
Pros
Bonus is good if you get given a good postcode area.
Cons
Staff turnover is high. Spend weeks training but does not really prepare you for the actual job. Prepares you for what the big boss thinks is the job.
- Former Employee, more than 10 years★★★★★
Pros
I got on very well with my supervisors, and they were very helpful.
Cons
They kept changing their work practices.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Flexible and use of a car
Cons
Lower pay and can travel quite far
phs Group Response
Hi there, We appreciate you taking time to leave us a review and glad you felt we were a established company to work for. Kindest Regards, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- Former Employee, more than 3 years★★★★★
Pros
There’s a food truck nearby on breaks.
Cons
Pay. Management (Head office, Location manager is great) Head office doesn’t care at all about their employees only making money. Working in either extremely hot or extremely cold working conditions, there’s no in between. Everyone I spoke to there doesn’t like the way the company is being run since bidvest has taken over. There is only TWO warehouse staff and the company pay minimum wage and expect maximum effort e.g. to pack routes of over 15 drivers (over time routes included) as well as and also expect you to unload drivers, load their new routes, complete deliveries and stock takes etc.. ALL in one working day.
Continue reading - Former Employee, more than 8 years★★★★★
Pros
The people are friendly and helpful
Cons
Not many contractual benefits available
phs Group Response
Hello, Thank you for your review, and it's lovely to hear you felt the team spirit we have here at phs Group. We conducted an employee survey last year which resulted in majority of our employees wanting better benefits. We took this on board and have recently launched new benefits which include a discount platform which saves you money on your weekly shop, electrical goods and much more. We have also introduced a buy and sell holiday scheme and phs shop which provided you with discounts on household products. Kindest regards, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- Current Employee, more than 3 years★★★★★
Pros
Great people that I work with
Cons
No cons to report here
phs Group Response
Hi there, Thank you for taking time to leave us a review. Brilliant to hear your feedback, as it makes such a difference to your day knowing you have great colleagues surrounding you. Take care, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- Former Employee, less than 1 year★★★★★
Pros
Daily working hours No weekend work Car allowance
Cons
Was told the role’s main focus was new business and pool growth unfortunately due to the inadequate service/customer service processes my role was basically fire fighting all of the customer service issues due to missed services. Account managers have no control over anything just to send complaints to customer service but the customers contracts stipulate 2 day SLA’s it was more like 10-14 days. When enquiring about potential more sales focused roles told to look elsewhere.
Continue readingphs Group Response
Hello there, Thank you for taking time to leave us an honest review. Sorry to hear your experience wasn't one we'd hope for. I have passed on your feedback internally, so this can be looked into. If there is anything else you'd like to share with myself confidentially, then please do contact me at eliscollins@phs.co.uk We wish you all the best with future endeavors. Kindest regards, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- Current Employee★★★★★
Pros
Self working only having to visit depot once a week rest of time start and finish from home
Cons
Vehicles are to large for some locations, but that is slowly being adapted to transit type vans
phs Group Response
Hello, Thank you for your feedback, lovely to hear! We pride ourselves with a good work/life balance so glad to hear this is something you appreciate. Yes we are currently changing our fleet of van which are a lot more condensed which will help with them tricky locations where you don't have much room to maneuver. Take care, Elis Collins Resourcing Manager eliscollins@phs.co.uk
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phs Group has an overall rating of 3.3 out of 5, based on over 263 reviews left anonymously by employees. 59% of employees would recommend working at phs Group to a friend and 52% have a positive outlook for the business. This rating has decreased by -16% over the last 12 months.
59% of phs Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated phs Group 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.
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