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phs Group Reviews
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    phs Group Reviews

    Updated 5 January 2019
    90 reviews

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    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    phs Group CEO David Taylor-Smith
    David Taylor-Smith
    26 Ratings

    Employee Reviews

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    Pros

    • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

    • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

    Cons

    • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

    • "head office a little cramped & short on parking" (in 3 reviews)

    More Pros and Cons
    1. Featured Review

      "Best Company I've worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Sales Manager in Birmingham, England
      Current Employee - Field Sales Manager in Birmingham, England
      Recommends
      Approves of CEO

      I have been working at phs Group full-time (More than a year)

      Pros

      Having only worked for PHS for a few years they are the best in the industry. If you work hard this will be noticed and rewarded and progression is something that is readily available if you work hard and want to progress.

      Everyone works as a team across all departments and everyone wants everyone to succeed, in all my sales roles previously it has been pretty cutthroat and somewhat lonely, but this is not the case at PHS

      Cons

      I've loved every second of working for PHS. Companies in the past have promoted based on a "who you know" mentality but at PHS everyone is given equal opportunities.

      One small negative and this is me being picky, is that as I work in the field for 9 hours a day It would be nice if we could have small lunch allowance as clearly not having access to a kitchen or a canteen can prove quite on a monthly basis.

      Advice to Management

      Without exception every manager I have had has always been supportive

      phs Group Response

      16 May 2018 – Mark - phs team

      Thank you very much for leaving us such a great review. It's great to read all of your feedback and glad you enjoy working at phs. We will make sure we pass on your feedback. Keep up the good work!... More

    2. "A true market leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time (More than 3 years)

      Pros

      The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

      Cons

      We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

      phs Group Response

      17 Dec 2018 – Mark - phs team

      Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More

      3. Join the phs Group team
      See Our Latest Jobs

    3. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time

      Pros

      A supportive management team who also care about you as a person

      Cons

      Lots of change going on so a bit hectic but all for the long term benefit

      Advice to Management

      Carry on the great work

      phs Group Response

      18 Dec 2018 – Mark - phs team

      Hi, thank you for taking the time to leave us a review. We appreciate all feedback. It's great to hear you have supportive management, we love to hear this! There has been change in the business and... More

    4. Helpful (2)

      "Literally the worst company I’ve worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Management in Caerphilly, Wales
      Current Employee - Management in Caerphilly, Wales
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at phs Group full-time (More than 5 years)

      Pros

      None!
      The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

      Cons

      Service Delivery is non existent.

      Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

      Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

      Cliquey old boys club approach to management and interdepartmental relations.

      Advice to Management

      You’re clearly in the wrong job if you think things are heading in the right direction.

      It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

      phs Group Response

      7 Jan 2019 – Mark - phs team

      Hello, thank you for leaving us a review.
      We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
      We will escalate your comments to the senior... More

    5. "More than i expected"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time (More than a year)

      Pros

      Working for phs has opened my eyes to what the company is about! - it does a lot more than sanitary bin !

      Team & manager are supportive - always willing to help you when they can.

      Cons

      Company benefits could be better

      phs Group Response

      3 Dec 2018 – Mark - phs team

      Hello, thanks very much for taking the time to leave us a review. We do a lot in our industry and you're right in what you say, a lot more than sanitary, especially this time of year where are teams... More

    6. "Avoid unless you work in Sales as they are the only decently paid team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IT Support in Caerphilly, Wales
      Current Employee - IT Support in Caerphilly, Wales
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at phs Group full-time (More than 10 years)

      Pros

      lots of nice people do work here!

      Cons

      Terrible wage, overall pressure, regular fear of downsizing and daily stress.

      Advice to Management

      Start pushing back to the execs to get a more suitable remuneration for staff

    7. "Great Company But Needs Improvements"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales in Caerphilly, Wales
      Current Employee - Sales in Caerphilly, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time (Less than a year)

      Pros

      Free Canteen On Site
      Great People
      Great Management

      Cons

      Poor Salary
      No progression opportunities
      Customer service is poor

      phs Group Response

      12 Nov 2018 – Mark - phs team

      Hi, thank you for your review. We appreciate your feedback and are disappointed to hear the Cons you have raised. We'll make sure your review is passed over to the management team in your area, we... More

    8. "HR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at phs Group full-time

      Pros

      More investment into the HR team so they can truly add value

      Cons

      Great development opportunities and chances to learn
      Amazing manager at the time that encouraged growth, learning and development

      phs Group Response

      26 Oct 2018 – Mark - phs team

      Hello! Thank you for leaving us a review, we appreciate your comments and will make sure we pass your feedback onto management in the business area. Great to hear your manager encouraged you and had... More

    9. Helpful (1)

      "Terrible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Consultant in Milton Keynes, England
      Former Employee - Sales Consultant in Milton Keynes, England
      Doesn't Recommend
      Negative Outlook

      I worked at phs Group (More than a year)

      Pros

      Really cannot think of anything to be honest

      Cons

      too much stress - high targets based on there structure

      Advice to Management

      start treating staff like human beings and not robots and train your managers to have a better insight on what it is like in the real sales world

      phs Group Response

      30 Nov 2018 – Mark - phs team

      Hi, thank you for leaving us a review. We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs. We will escalate this to the senior management... More

    10. "An insider's view of Finance at PHS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Accountant in Caerphilly, Wales
      Former Employee - Project Accountant in Caerphilly, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at phs Group full-time (Less than a year)

      Pros

      Supportive manager
      Really friendly staff - especially at PHS Teacrate
      Great on the job training
      Work hours are fairly low, which helps with work life balance
      Free lunch in the Caerphilly canteen
      Car allowance / company car

      Cons

      Compensation and benefits are on the low side but improving
      Role involved travelling (4 days in every 4 week period)
      Occasional Sunday work in my specific role (2 hours)

      Advice to Management

      The role I did was a really great training role and my manager was really supportive and should be commended.
      Pensions and other benefits such as maternity/paternity/sick are at the bare minimum by law. I know it would be expensive, but It might help display that you care about your employees by increasing some of these above the statutory minimum.
      Encourage flexible working / working from home to help with employee satisfaction

      phs Group Response

      23 Oct 2018 – Mark - phs team

      Hi, thank you for taking the time to leave us a review, we appreciate all feedback. It's great to hear that you had a supportive manager, we'll make sure to pass your review over to our senior... More