phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

Updated 29 November 2018
86 reviews

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3.7
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phs Group CEO David Taylor-Smith
David Taylor-Smith
23 Ratings

Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Best Company I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Manager in Birmingham, England
    Current Employee - Field Sales Manager in Birmingham, England
    Recommends
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Having only worked for PHS for a few years they are the best in the industry. If you work hard this will be noticed and rewarded and progression is something that is readily available if you work hard and want to progress.

    Everyone works as a team across all departments and everyone wants everyone to succeed, in all my sales roles previously it has been pretty cutthroat and somewhat lonely, but this is not the case at PHS

    Cons

    I've loved every second of working for PHS. Companies in the past have promoted based on a "who you know" mentality but at PHS everyone is given equal opportunities.

    One small negative and this is me being picky, is that as I work in the field for 9 hours a day It would be nice if we could have small lunch allowance as clearly not having access to a kitchen or a canteen can prove quite on a monthly basis.

    Advice to Management

    Without exception every manager I have had has always been supportive

    phs Group Response

    16 May 2018 – Mark - phs team

    Thank you very much for leaving us such a great review. It's great to read all of your feedback and glad you enjoy working at phs. We will make sure we pass on your feedback. Keep up the good work!... More


  2. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at phs Group full-time

    Pros

    More investment into the HR team so they can truly add value

    Cons

    Great development opportunities and chances to learn
    Amazing manager at the time that encouraged growth, learning and development

    phs Group Response

    26 Oct 2018 – Mark - phs team

    Hello! Thank you for leaving us a review, we appreciate your comments and will make sure we pass your feedback onto management in the business area. Great to hear your manager encouraged you and had... More

  3. "Brief experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Company car
    Paid petrol
    Work phone, laptop and printer
    Manage your day according to meetings
    Local depot for work

    Cons

    Not an easy job to do
    Cold calling
    Door to door

    Advice to Management

    If you’re used to a sales environment it’s a good experience and career path to choose but you also have to have a passion for the products and drive in order to be able to sell washroom services as people don’t tend to change those very often.

    phs Group Response

    19 Oct 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. Great to hear your feedback. It's great if people are passionate when they join us, and we provide training on all of our products to get you... More


  4. "All about the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at phs Group full-time

    Pros

    Great working with a good bunch of people. You spend everyday with the people you work therefore its a blessing coming to work with colleagues every day.

    Cons

    Some teams lack resources - would be good to employ more people.

    phs Group Response

    17 Aug 2018 – Mark - phs team

    Hi, thanks for taking the time to leave us a review, we appreciate your comments! You are so right, having a good bunch of people to work with everyday is really important and we are lucky to have... More


  5. Helpful (1)

    "A view from the boss - my initial impressions of phs after 4 months in the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Chief Executive Officer in Caerphilly, Wales
    Current Employee - Group Chief Executive Officer in Caerphilly, Wales
    Recommends
    Positive Outlook

    I have been working at phs Group full-time (Less than a year)

    Pros

    Amazing culture. Lots of people have been here their whole career

    People are willing to speaking up which is a good thing....I get lots of questions and feedback (good and bad)

    Great career opportunities...there is more to phs than meets the eye. Greenleaf, Teacrate, Direct365, Besafe, Compliance, Sekonten, phs Direct

    Great products.....the best in the industry

    Service drivers are really impressive. They know our customers better than anyone else in the company

    The best service network in the UK. We look after over 240k washrooms

    Our lifecycle plant provides a real green solution to customers. No other company has this

    Cons

    We need to improve our service delivery but we are working hard on this

    We need to listen to our customers and be more customer focused. We have plans to improve this

    We are improving the way we communicate with our colleagues in phs. We recently introduced a quarterly video conference where all employees can participate and ask questions. It seemed to go down well

    Advice to Management

    Hmmmm.....that's a bit tricky. This is a question better answered by others

    There is lots to do but we have a great team and we are launching a new growth plan in September.

    I would encourage all management to get out and meet customers and spend time with our front line staff regularly

    phs Group Response

    6 Aug 2018 – Mark - phs team

    Hi, thanks for the review, it’s great to see our newly appointed CEO engaged with Glassdoor. Pleased to see you gave us 5 stars also! But seriously, thanks for writing a balanced review with some... More


  6. "Purchase Ledger Head Office Caerphilly South Wales"

    StarStarStarStarStar
    Current Employee - Purchase Ledger Clerk in Caerphilly, Wales
    Current Employee - Purchase Ledger Clerk in Caerphilly, Wales

    I have been working at phs Group full-time (More than 10 years)

    Pros

    Having started work here at 16, I guess this is the only Company I have ever
    worked for and ever wanted to work for, I have had a variety of jobs at Phs, over the years , Sales, Payroll, Credit Control, Finance, to name a few, which meant I could change job positions in the company fairly easy , thus gathering many skills over the years , perhaps this was one of the reasons I enjoyed working here so much, it gave me a lot of diversity, and encourages you to explore different job options within the company, Phs also offers many courses where you can gain more skills and further your education , also there is great potential for promotion , if this is something you desire in your working life.
    Free parking, great free lunch , working with wonderful dedicated people pleasant surroundings, and of course a company that is here to stay, when I do retire, not quite ready now though , as still enjoying myself so much, I would be honoured to say I worked for this company all of my working life, with no regrets,

    Cons

    Nothing, that has affected me in any way , shape of form

    Advice to Management

    Keep up the good work, so that when I do retire, I can come back to all the may wonderful events/anniversaries that take place .

    phs Group Response

    19 Jun 2018 – Mark - phs team

    Hi, thank you for leaving us a review, also thanks for your 10 + years service. We are thrilled to hear all of the points you mentioned. There is always opportunity to develop and great you feel you... More


  7. "Great prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Caerphilly, Wales
    Current Employee - Supervisor in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    Full training with opportunities to progress throughout the business. Investors in people providing opportunities to further education and future progression.

    Cons

    Basic salary not great but opportunity to increase with performance.

    phs Group Response

    17 May 2018 – Mark - phs team

    Hi, thanks for leaving us a review. Great to hear that you feel there is future progression and opportunities at phs. Thanks again for the review and the 10 years + service.

  8. "a b2b services company with ambition, drive & a good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Recommends
    Positive Outlook

    I have been working at phs Group full-time (More than a year)

    Pros

    Strong capable management, great delivery to customers by engineers, ambitious & growing

    Cons

    head office a little cramped & short on parking

    Advice to Management

    keep going, this is a good company that will grow and grow

    phs Group Response

    10 May 2018 – Mark - phs team

    Hello, thank you for taking the time to leave us a review. Great delivery for customers is key to our planned growth so thank you for mentioning this. We'll pass on your feedback about parking... More


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Great place with great people. Opportunities to work on different departments within the business.

    Cons

    Benefits package to be made better

    Advice to Management

    Review Benefits package

    phs Group Response

    1 May 2018 – Mark - phs team

    Thanks for leaving us a review. It's great that you feel there are opportunities across the business and you feel it's a great place to work. We'll pass on your feedback in regards to the benefits... More


  10. "Inbound sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    well established company, great people, great products, free lunch, dress down Fridays!

    Cons

    Pay could be more. The bonus structure is improving, however standard salary could rise.

    Advice to Management

    Look after you're staff to avoid large staff turnovers.

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for taking the time to review what it’s like at phs. It’s great to read your comments and to hear that the people are great. We’ll make sure we'll pass on the ‘Cons’ you have raised and the... More