phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

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Found 95 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
86%
Approve of CEO
phs Group CEO David Taylor-Smith
David Taylor-Smith
27 Ratings
  1. "All about the people"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at phs Group full-time

    Pros

    Great working with a good bunch of people. You spend everyday with the people you work therefore its a blessing coming to work with colleagues every day.

    Cons

    Some teams lack resources - would be good to employ more people.

    phs Group Response

    August 17, 2018Mark - phs team

    Hi, thanks for taking the time to leave us a review, we appreciate your comments! You are so right, having a good bunch of people to work with everyday is really important and we are lucky to have such great people at phs. We'll pass all of your comments on, thanks again!

  2. Helpful (1)

    "A view from the boss - my initial impressions of phs after 4 months in the job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Group Chief Executive Officer in Caerphilly, Wales
    Recommends
    Positive Outlook

    I have been working at phs Group full-time for more than a year

    Pros

    Amazing culture. Lots of people have been here their whole career People are willing to speaking up which is a good thing....I get lots of questions and feedback (good and bad) Great career opportunities...there is more to phs than meets the eye. Greenleaf, Teacrate, Direct365, Besafe, Compliance, Sekonten, phs Direct Great products.....the best in the industry Service drivers are really impressive. They know our...

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    Cons

    We need to improve our service delivery but we are working hard on this We need to listen to our customers and be more customer focused. We have plans to improve this We are improving the way we communicate with our colleagues in phs. We recently introduced a quarterly video conference where all employees can participate and ask questions. It seemed to go down well

    Advice to Management

    Hmmmm.....that's a bit tricky. This is a question better answered by others There is lots to do but we have a great team and we are launching a new growth plan in September. I would encourage all management to get out and meet customers and spend time with our front line staff regularly

    phs Group Response

    August 6, 2018Mark - phs team

    Hi, thanks for the review, it’s great to see our newly appointed CEO engaged with Glassdoor. Pleased to see you gave us 5 stars also! But seriously, thanks for writing a balanced review with some good Pros, Cons and an honest perspective of life @ phs. Looking forward to seeing the ...

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  3. "Good Place to Work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 4 years

    Pros

    Great place to work, Progression is welcomed aswell as personal development a good company trying to be the best in their field and will not stop until that is achieved despite past errors continues to grow and tries to keeps the customer at the heart of the operation although this needs improvements

    Cons

    lack of planing in some projects, seem to jump in and see what happens which is not the best way no consistency across depots with pay, Bonus's and rewards

    Advice to Management

    take an interest in other depots outside of London and Caerphilly there are fantastics team members out there ! Better planning and involve people that may be impacted or have good knowledge or ideas's worth investing in.

    phs Group Response

    July 14, 2018Mark - phs team

    Hi, thank you for leaving us a review. It’s great to hear you feel there is personal development, we want to help develop our people. We certainly aim to be the best in our field and thank you for mentioning it. We’ll pass all of your comments on including the advice to management, ...

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  4. "Ever changing but there is light at the end of the tunnel"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mid Glamorgan in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 20 years

    Pros

    Observing all the new leaders we have had over the last few years has given an opportunity to learn. Some Fantastic changes were needed and have happened. PHS is a great company with the best solutions.

    Cons

    Change management has been really poor. Weak Culture and Vision at present. Service needs drastic improvement for our customers to feel confident and build our credibility back up.

    Advice to Management

    More relevant communication. Better Inclusion and recognition. Try before buy and listen to employees who are doing the job. We need you to listen and then change when we say it doesn't work. More people resources would help get to our vision quicker without exhausting what we currently have.

    phs Group Response

    June 25, 2018Mark - phs team

    Hi, thanks for leaving us a review, and thanks for the 10 plus years service! Since the appointment of our new CEO, David, the points you have raised will be addressed especially around our vision. We hope the communication you would have seen recently has been more relevant especially ...

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  5. "Purchase Ledger Head Office Caerphilly South Wales"

    StarStarStarStarStar
      Current Employee - Purchase Ledger Clerk in Caerphilly, Wales

      I have been working at phs Group full-time for more than 20 years

      Pros

      Having started work here at 16, I guess this is the only Company I have ever worked for and ever wanted to work for, I have had a variety of jobs at Phs, over the years , Sales, Payroll, Credit Control, Finance, to name a few, which meant I could change job positions in the company fairly easy , thus gathering many skills over the years , perhaps this was one of the reasons I enjoyed working here so much, it gave...

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      Cons

      Nothing, that has affected me in any way , shape of form

      Advice to Management

      Keep up the good work, so that when I do retire, I can come back to all the may wonderful events/anniversaries that take place .

      phs Group Response

      June 19, 2018Mark - phs team

      Hi, thank you for leaving us a review, also thanks for your 10 + years service. We are thrilled to hear all of the points you mentioned. There is always opportunity to develop and great you feel you can gain more skills, thanks for mentioning it. We'll make sure to pass on all of ...

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    • "Phs gas engineer"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Gas Engineer in Bristol, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at phs Group full-time for more than a year

      Pros

      Can sometimes finish at 2pm but factor in a 2 hour drive plus home

      Cons

      Complete false claims given, advised work was local but ridiculous travelling required sometimes 2 to 3 hour drive to get to a job. They offer training in 3 months and then say it's 6 months Very badly organised office, sometimes you can travel 2 hours for a job and stock not ordered.

      Advice to Management

      Be honest with your new employees. Be honest about the job role

      phs Group Response

      July 14, 2018Mark - phs team

      Hi, thank you for leaving us a review. We take all feedback seriously and will make sure that the relevant departments get to see yours. If you feel you’d like to discuss your review in more detail please speak to your manager or contact a member of your HR team who would be happy ...

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    • "service driver"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Caerphilly, Wales
      Doesn't Recommend
      No Opinion of CEO

      I worked at phs Group full-time for more than 2 years

      Pros

      staff great/your own boss/job and knock

      Cons

      treatment/no dinner time allocated/work balance terrible/pace work

      Advice to Management

      should be more hands on

      phs Group Response

      June 18, 2018Mark - phs team

      Thank you for taking the time to leave us a review. We will pass over all of your feedback to our management teams, we wish you luck for the future. Thanks again.

    • "Review"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Marketing Coordinator in Caerphilly, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at phs Group full-time for more than a year

      Pros

      Excellent support from managers. Supportive team. Progression opportunities. Free canteen :) Regular charity raising events. Encouragement to progress and develop. Offer of further education, company funded.

      Cons

      Free canteen ( I eat more) Sometimes there is no spaces at the front of the carpark.

      phs Group Response

      May 25, 2018Mark - phs team

      Hi, thank you for your review. Its really great to read your comments and to hear you are supported by your managers and team. We'll pass on all of your feedback and hope you continue to enjoy your career with us. Thanks again.

    • "Worst company that I have ever worked for"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Agency in Caerphilly, Wales
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at phs Group

      Pros

      They do offer free food but wages are low and food is restricted

      Cons

      Bad management not supportive towards staff unless your face fits

      Advice to Management

      Develop the staff you have and listen to the points your staff are making maybe then you will not have to contact several agencies just to get staff

      phs Group Response

      June 7, 2018Mark - phs team

      Hi, we appreciate feedback so thanks for taking the time to review phs. We’ll make sure your concerns are passed on. Good luck in the future and thanks again.

    • "Lots of opportunities and a warm welcome"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at phs Group full-time

        Pros

        I joined the phs team just over two months ago, and that time has flown by. My role is full of opportunities and I have been made to feel so welcome by everyone I have met during my induction. I have spent time learning all about the different roles we have in our business and have learnt about all the services we offer our customers. Who knew the people behind the little yellow lozenge did so much?!

        Cons

        I am at the start of my employment journey with phs so I haven't come across any cons that would be a show stopper for me. I would encourage all our team to keep on sharing ideas that help us focus on our customer.

        phs Group Response

        May 22, 2018Mark - phs team

        Hi, thanks so much for taking the time to leave us a review. There is so much that goes on behind the yellow lozenge and good to hear you have been made to feel welcome. We hope your journey continues to be an enjoyable one and thanks again for leaving us a review. Good luck.

      Found 95 reviews