phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

Updated 5 January 2019
90 reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "a b2b services company with ambition, drive & a good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Recommends
    Positive Outlook

    I have been working at phs Group full-time (More than a year)

    Pros

    Strong capable management, great delivery to customers by engineers, ambitious & growing

    Cons

    head office a little cramped & short on parking

    Advice to Management

    keep going, this is a good company that will grow and grow

    phs Group Response

    10 May 2018 – Mark - phs team

    Hello, thank you for taking the time to leave us a review. Great delivery for customers is key to our planned growth so thank you for mentioning this. We'll pass on your feedback about parking... More


  2. "caerphilly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Nice environment
    Good team interaction and support
    free parking
    free lunch
    working hours good
    development if looking
    well established company
    dealing with business to business customers

    Cons

    very busy but most places are now!

    phs Group Response

    30 Jul 2018 – Mark - phs team

    Hi, thanks for leaving us a review, sorry it's taken a while to respond, we like to respond to all of our reviews but this one looks like it slipped through the 'Glassdoor net' and we've only just... More

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Great place with great people. Opportunities to work on different departments within the business.

    Cons

    Benefits package to be made better

    Advice to Management

    Review Benefits package

    phs Group Response

    1 May 2018 – Mark - phs team

    Thanks for leaving us a review. It's great that you feel there are opportunities across the business and you feel it's a great place to work. We'll pass on your feedback in regards to the benefits... More


  4. "A nice place to work however...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Days seem to go quickly due to heavy work load. Free lunches! Supervisors are always more than happy to help with any issues & are really approachable.

    Cons

    The training is shocking. If they expect people to stay and do their job properly, this really needs to be addressed. Majority of companies have well thought out, organised training programmes. PHS isn’t one of them. This is the only downfall.

    Advice to Management

    Training program needs to be addressed.

    phs Group Response

    25 Apr 2018 – Mark - phs team

    Thank you for taking the time to leave us a review. We are sorry you feel our training offer needs to be addressed. Looking ahead we will offer a wider variety of learning easily accessible and... More


  5. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Caerphilly, Wales
    Current Employee - Customer Service in Caerphilly, Wales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Free Lunch
    Convenient
    9-5 Mon-Fri
    Overtime offered regularly

    Cons

    Far to Much Expected for such a low salary.
    Unable to do job properly as walls are put up.
    Management Make it up as they go along and pluck random "new processes" out of thin air and then complain when un trialled processes rolled out across 60+ people go wrong.
    Management don't listen to staff who ultimately know what they are doing
    Treated like naughty school children

    Advice to Management

    Listen to the people doing the job, We know what we are talking about.
    Pay a fair wage for the volume and variation of work dealt with.

    phs Group Response

    24 May 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. It's disappointing to hear about your experience, we'll make sure to pass all of your comments on as we value and consider feedback we are... More


  6. "Inbound sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    well established company, great people, great products, free lunch, dress down Fridays!

    Cons

    Pay could be more. The bonus structure is improving, however standard salary could rise.

    Advice to Management

    Look after you're staff to avoid large staff turnovers.

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for taking the time to review what it’s like at phs. It’s great to read your comments and to hear that the people are great. We’ll make sure we'll pass on the ‘Cons’ you have raised and the... More


  7. "Strive to deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Caerphilly, Wales
    Current Employee - Customer Experience Manager in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    phs are a high street brand and as such have challenges like most - I feel that phs take their brand and their customers seriously - the desire to do the right thing and the continuous improvements being made are a credit to all that strive to deliver - never a dull moment here at phs -

    Cons

    Working in a customer service environment will always deliver challenges - there are not many clients that ring to say "Thanks" we are encouraged to take each cases as an opportunity to improve and that is exactly what we strive to do

    Advice to Management

    Continue to deliver the good news - where we have improvement opportunities these should be handled positively

  8. "You get out, what you put in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Newark on Trent, England
    Current Employee - Service Driver in Newark on Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    No Stress, great opportunities, work hard and care about what you are doing and the job can be very rewarding.

    Cons

    I'd have to be being picky!

    phs Group Response

    17 Apr 2018 – Mark - phs team

    Thanks for taking the time to leave a review. It’s great to read these comments, and we’re glad that you found the job rewarding. We hope you continue to enjoy your career with us. Thanks again


  9. "Just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at phs Group full-time

    Pros

    Lunch is provided free of charge

    Cons

    The group just want to make more and more money while all the while taking away from their employees. Basic everything!

    Advice to Management

    Start making you're employees feel more valued.

    phs Group Response

    1 May 2018 – Mark - phs team

    Thank you very much for leaving us a review. We appreciate your honesty and we’re sorry to hear that you don’t feel valued. We do want to continue to be a successful business and we know that our... More


  10. Helpful (1)

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Caerphilly, Wales
    Current Employee - Customer Service Representative in Caerphilly, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    Listen to their employees and consult with them before making changes.
    Lots of positive changes happening.
    The people make this business and there is a good work/life balance.
    Lots of opportunities if you want to progress.
    Interesting business to work for.

    Cons

    Lots of changes to senior management which impacts on consistancy.

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for your outstanding review. We’re so glad to see you have a great list of ‘Pros’. We agree our people make our business and glad to hear you have a good work/ life balance which is important... More