phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

Updated 28 February 2019
95 reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "Lots of opportunities and a warm welcome"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    I joined the phs team just over two months ago, and that time has flown by. My role is full of opportunities and I have been made to feel so welcome by everyone I have met during my induction. I have spent time learning all about the different roles we have in our business and have learnt about all the services we offer our customers. Who knew the people behind the little yellow lozenge did so much?!

    Cons

    I am at the start of my employment journey with phs so I haven't come across any cons that would be a show stopper for me. I would encourage all our team to keep on sharing ideas that help us focus on our customer.

    phs Group Response

    22 May 2018 – Mark - phs team

    Hi, thanks so much for taking the time to leave us a review. There is so much that goes on behind the yellow lozenge and good to hear you have been made to feel welcome. We hope your journey... More


  2. "Great Teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Caerphilly, Wales
    Current Employee - Anonymous Employee in Caerphilly, Wales

    I have been working at phs Group full-time

    Pros

    I’ve worked at phs for a few years and loved the teams I’ve worked in and how the company works as a whole. It always seems that everyone has the same end goal in mind and all teams work together to make sure it’s met.
    I currently have a great manager! She’s new in phs terms (less than 2 years service) but her approach to everyone is great and she touches base with her team daily.
    There are a lot of employees with more than 10 years service, that speaks for itself!

    Cons

    Consistency isn’t always evident across the company

    phs Group Response

    18 May 2018 – Mark - phs team

    Hi there! Thank you for leaving us a review, it's great to read your feedback and really good to hear you feel you have a great manager. Thanks again for your review and we'll make sure we pass all... More

  3. "Great prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Caerphilly, Wales
    Current Employee - Supervisor in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    Full training with opportunities to progress throughout the business. Investors in people providing opportunities to further education and future progression.

    Cons

    Basic salary not great but opportunity to increase with performance.

    phs Group Response

    17 May 2018 – Mark - phs team

    Hi, thanks for leaving us a review. Great to hear that you feel there is future progression and opportunities at phs. Thanks again for the review and the 10 years + service.


  4. "phs review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at phs Group full-time (More than a year)

    Pros

    Free food, Local, Monday to Friday

    Cons

    Micro managed, Wages, Treated like children

    Advice to Management

    Treat staff with respect

    phs Group Response

    1 Jun 2018 – Mark - phs team

    Hi, thanks for taking the time to leave us a review. We take all feedback on board and pass it over to managers. We wish you luck in your future. Thank you again.


  5. "A good place to work..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    I am able to shape my role and make it my own.

    I feel like a valued member of the team.

    Cons

    There is a lack of vision and direction.

    Advice to Management

    More leaders are needed.

    Performance management would also help identify skills gaps and provide goals and direction within teams.

    phs Group Response

    14 May 2018 – Mark - phs team

    Hello, thank you very much for leaving us a review. It's great to hear you feel valued within your team. Just to let you know, we are currently reviewing our performance management and looking at how... More


  6. "a b2b services company with ambition, drive & a good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Recommends
    Positive Outlook

    I have been working at phs Group full-time (More than a year)

    Pros

    Strong capable management, great delivery to customers by engineers, ambitious & growing

    Cons

    head office a little cramped & short on parking

    Advice to Management

    keep going, this is a good company that will grow and grow

    phs Group Response

    10 May 2018 – Mark - phs team

    Hello, thank you for taking the time to leave us a review. Great delivery for customers is key to our planned growth so thank you for mentioning this. We'll pass on your feedback about parking... More


  7. "caerphilly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Nice environment
    Good team interaction and support
    free parking
    free lunch
    working hours good
    development if looking
    well established company
    dealing with business to business customers

    Cons

    very busy but most places are now!

    phs Group Response

    30 Jul 2018 – Mark - phs team

    Hi, thanks for leaving us a review, sorry it's taken a while to respond, we like to respond to all of our reviews but this one looks like it slipped through the 'Glassdoor net' and we've only just... More

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Great place with great people. Opportunities to work on different departments within the business.

    Cons

    Benefits package to be made better

    Advice to Management

    Review Benefits package

    phs Group Response

    1 May 2018 – Mark - phs team

    Thanks for leaving us a review. It's great that you feel there are opportunities across the business and you feel it's a great place to work. We'll pass on your feedback in regards to the benefits... More


  9. "A nice place to work however...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    Days seem to go quickly due to heavy work load. Free lunches! Supervisors are always more than happy to help with any issues & are really approachable.

    Cons

    The training is shocking. If they expect people to stay and do their job properly, this really needs to be addressed. Majority of companies have well thought out, organised training programmes. PHS isn’t one of them. This is the only downfall.

    Advice to Management

    Training program needs to be addressed.

    phs Group Response

    25 Apr 2018 – Mark - phs team

    Thank you for taking the time to leave us a review. We are sorry you feel our training offer needs to be addressed. Looking ahead we will offer a wider variety of learning easily accessible and... More


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Caerphilly, Wales
    Current Employee - Customer Service in Caerphilly, Wales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Free Lunch
    Convenient
    9-5 Mon-Fri
    Overtime offered regularly

    Cons

    Far to Much Expected for such a low salary.
    Unable to do job properly as walls are put up.
    Management Make it up as they go along and pluck random "new processes" out of thin air and then complain when un trialled processes rolled out across 60+ people go wrong.
    Management don't listen to staff who ultimately know what they are doing
    Treated like naughty school children

    Advice to Management

    Listen to the people doing the job, We know what we are talking about.
    Pay a fair wage for the volume and variation of work dealt with.

    phs Group Response

    24 May 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. It's disappointing to hear about your experience, we'll make sure to pass all of your comments on as we value and consider feedback we are... More