phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

Updated 10 November 2018
84 reviews

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84 Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "Strive to deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Caerphilly, Wales
    Current Employee - Customer Experience Manager in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    phs are a high street brand and as such have challenges like most - I feel that phs take their brand and their customers seriously - the desire to do the right thing and the continuous improvements being made are a credit to all that strive to deliver - never a dull moment here at phs -

    Cons

    Working in a customer service environment will always deliver challenges - there are not many clients that ring to say "Thanks" we are encouraged to take each cases as an opportunity to improve and that is exactly what we strive to do

    Advice to Management

    Continue to deliver the good news - where we have improvement opportunities these should be handled positively


  2. "You get out, what you put in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Newark on Trent, England
    Current Employee - Service Driver in Newark on Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    No Stress, great opportunities, work hard and care about what you are doing and the job can be very rewarding.

    Cons

    I'd have to be being picky!

    phs Group Response

    17 Apr 2018 – Mark - phs team

    Thanks for taking the time to leave a review. It’s great to read these comments, and we’re glad that you found the job rewarding. We hope you continue to enjoy your career with us. Thanks again

  3. "Just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at phs Group full-time

    Pros

    Lunch is provided free of charge

    Cons

    The group just want to make more and more money while all the while taking away from their employees. Basic everything!

    Advice to Management

    Start making you're employees feel more valued.

    phs Group Response

    1 May 2018 – Mark - phs team

    Thank you very much for leaving us a review. We appreciate your honesty and we’re sorry to hear that you don’t feel valued. We do want to continue to be a successful business and we know that our... More


  4. Helpful (1)

    "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Caerphilly, Wales
    Current Employee - Customer Service Representative in Caerphilly, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 10 years)

    Pros

    Listen to their employees and consult with them before making changes.
    Lots of positive changes happening.
    The people make this business and there is a good work/life balance.
    Lots of opportunities if you want to progress.
    Interesting business to work for.

    Cons

    Lots of changes to senior management which impacts on consistancy.

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for your outstanding review. We’re so glad to see you have a great list of ‘Pros’. We agree our people make our business and glad to hear you have a good work/ life balance which is important... More


  5. "Been through a lot of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at phs Group full-time

    Pros

    Straightforward people to work with

    Cons

    Sort of industry doesn't suit everyone

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for taking the time to leave us a review, we are glad to hear we are straightforward to work with. We agree, we have been through a period of change, but as the saying goes “change brings... More


  6. "Service driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Frinton-on-Sea, England
    Current Employee - Service Driver in Frinton-on-Sea, England
    Positive Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Start and Finish work from home. Flexible Starting time. No Cost to get to work. . . . . .

    Cons

    Don’t get paid for lunch. . . . . . . . . . . . . . . .


  7. Helpful (2)

    "ok with a sprinkling of great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Current Employee - Sales in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    When you are hitting the numbers the commission available to you is great. Likewise the bonus structure is when hitting targets is generous. Great tools to help you do the job, laptop, phone, car etc... Colleagues are generally really friendly!

    Cons

    Answers to questions are slow to materialise internally. If a service is missed at a customer site its difficult to achieve a rapid response from the operations centres. Missed service and a slow response shatters relationship that consultants work hard to develop/maintain. This is also a saturated market, be prepared to wait a while for deals to close.

    Advice to Management

    Allow more time for new

  8. "Phs - Caerphilly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning and Development Specialist in Caerphilly, Wales
    Former Employee - Learning and Development Specialist in Caerphilly, Wales
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at phs Group (Less than a year)

    Pros

    I only worked at Phs for 4 months, but in that time I was able to deliver on my duties as a Learning & Development Officer, and in addition, I was given the opportunity to lead a video project from brainstorm to final edit. The team I worked with were so professional, personal, friendly and encouraging.

    Cons

    As I only worked there for 4 months, I didn't really pick up on any cons, but like any other company, Phs could benefit from improving on cross departmental connectivity.


  9. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Darlington, North East England, England
    Current Employee - Team Leader in Darlington, North East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    leave you alone to do work

    Cons

    I'm left to do my job


  10. Helpful (1)

    "First impressions good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tele Apointing in Tamworth, England
    Current Employee - Tele Apointing in Tamworth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    feel a real sense of team, working together for a larger goal. management have been supportive and the training in-depth. They always run incentives giving a real sense of worth. Team leader takes a real interest in me and is very approachable when issues arrive.

    Cons

    have to wear suit attire for a telephone role except on fridays

    Advice to Management

    the only thing I can think of so far is to have more flexi hours 8 - 4 9-5 so people can avoid traffic


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