phs Group Reviews | Glassdoor.co.uk

phs Group Reviews

Updated 11 Jun 2019

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Found 142 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
79%
Approve of CEO
phs Group CEO David Taylor-Smith
David Taylor-Smith
65 Ratings
  1. "An insider's view of Finance at PHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Accountant in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at phs Group full-time (Less than a year)

    Pros

    Supportive manager Really friendly staff - especially at PHS Teacrate Great on the job training Work hours are fairly low, which helps with work life balance Free lunch in the Caerphilly canteen Car allowance / company car

    Cons

    Compensation and benefits are on the low side but improving Role involved travelling (4 days in every 4 week period) Occasional Sunday work in my specific role (2 hours)

    Advice to Management

    The role I did was a really great training role and my manager was really supportive and should be commended. Pensions and other benefits such as maternity/paternity/sick are at the bare minimum by law. I know it would be expensive, but It might help display that you care about your employees by increasing some of these above the statutory minimum. Encourage flexible working / working from home to help with employee...

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    phs Group2018-10-23

    phs Group Response

    October 23, 2018Mark - phs team

    Hi, thank you for taking the time to leave us a review, we appreciate all feedback. It's great to hear that you had a supportive manager, we'll make sure to pass your review over to our senior management team to see. Also love to hear you thought our staff are friendly, we get that ...

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  2. Helpful (1)

    "Brief experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Company car Paid petrol Work phone, laptop and printer Manage your day according to meetings Local depot for work

    Cons

    Not an easy job to do Cold calling Door to door

    Advice to Management

    If you’re used to a sales environment it’s a good experience and career path to choose but you also have to have a passion for the products and drive in order to be able to sell washroom services as people don’t tend to change those very often.

    phs Group2018-10-18

    phs Group Response

    October 19, 2018Mark - phs team

    Hi, thank you for taking the time to leave us a review. Great to hear your feedback. It's great if people are passionate when they join us, and we provide training on all of our products to get you even more passionate and excited about it! We'll make sure your comments are sent over ...

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  3. "Challenging, Rewarding and Worth a Second Look!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 3 years

    Pros

    Now is the best time ever to work at PHS. We have a new senior leadership team and there are now more opportunities than there were before to develop your career and enhance your professional skill set. I am really proud to represent the business and would encourage anyone who wants to contribute to achieving greatness to take a closer look at a career at PHS.

    Cons

    It's taken a while to get to this point so the journey has been a challenging one. The difference now is that we have a clear vision and plan to get to where we want to as a business and that provides hope and fuels determination and commitment to the goal.

    Advice to Management

    Considering the feedback from those at the cliff face of the business as change is being regarded and implemented. Our new senior leadership team have done just this and I truly believe that the new direction that PHS are taking is the best we have to date. I'm excited about the journey we are on and the vision to remain #1 is clear. The ability to be instrumental in this evolution is remarkable and I'm grateful for...

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    phs Group2018-10-16

    phs Group Response

    October 17, 2018Mark - phs team

    Hi, thank you for taking the time to leave us a review. We are really pleased to hear you feel proud to represent phs and that you feel we have a clear vision. We have worked really hard on delivering a strategy and vision we truly believe we can achieve, sorry you feel it's taken ...

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  4. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 10 years

    Pros

    Great people, good leadership who care about making a positive change for our Customers. The new plan and direction is clear! Lots of change and challenges, with lots of support to help us deal with this. Our most recent challenges have been acknowledged by the Exec Team as they have listened to the feedback and set plans in place to improve. Great products for our customers.

    Cons

    Not all the staff appreciate that they work for a great company, and see it as a means to an end rather than an opportunity to contribute to the success of the business.

    Advice to Management

    Keep updating and sharing progress.

    phs Group2018-09-27

    phs Group Response

    October 1, 2018Mark - phs team

    Hello, thank you for leaving phs a review. Firstly thanks for your 10 years plus service! You have raised some really great points in your review, our CEO, David, has just announced our strategy and framework for the future at our recent business update (it's available to view again ...

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  5. Helpful (1)

    "Warning stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Sales Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Market leaders, but now realise they have been complacent for the last 5 - 10 years and have lost a lot of their market share.

    Cons

    Deal with 5 to 10 customer complaints every day and every week. Customers are all leaving PHS, due to missed services, automatic-renewal contracts and not being informed about contract end dates. Poor Communication from senior management. Lack of motivation or leadership. Unhelpful support staff. No sick pay.

    phs Group2018-10-03

    phs Group Response

    October 4, 2018Mark - phs team

    Hi, thanks for taking the time to leave a review. We are disappointed to read your comments and have passed this information over to our management team in Sales. It's a concern that you feel communication is poor we'll make sure this is flagged. To ensure we communicate with everyone ...

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  6. "Leaving PHS after 4 interesting years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of Production in Tamworth, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at phs Group full-time for more than 3 years

    Pros

    I joined PHS in 2014 and have enjoyed my time with the organisation. For me, the biggest Pro's of working for PHS Greenleaf have been.... The great colleagues I've worked with over the past 4 years. There are people in this company who for some its more than just a job. There is a lot of care and determination for the future of this business. They have invested a lot of time and sweat in the past. Be their motivations...

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    Cons

    Industry knowledge is essential. Horticulture for example, is a very unique business. We can't necessarily apply a model or strategy that works well for Washrooms or Teacrate and expect it work as well for Greenleaf. Greenleaf has undergone many changes during my time. Change is important and essential, if done well. There's often apprehension and mistrust towards change, its human nature. It's important to involve...

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    Advice to Management

    One frustrating aspect I have observed is where management have actually had good intentions for employees, but not got the message across well. This is not an easy task. "Fresh" I have to say was an example of this. The delivery, the timing of the launch and answers to challenging questions could have been managed better. I felt for the people who delivered it, and frustrated on behalf of the audience who were receiving....

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    phs Group2018-08-22

    phs Group Response

    August 23, 2018Mark - phs team

    Hi, thank you very much for taking the time to leave us a comprehensive review. You've raised some interesting points and we'll be sure to pass all of your comments onto the relevant departments. Thank you again and we wish you luck in your future.

  7. "All about the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at phs Group full-time

    Pros

    Great working with a good bunch of people. You spend everyday with the people you work therefore its a blessing coming to work with colleagues every day.

    Cons

    Some teams lack resources - would be good to employ more people.

    phs Group2018-08-16

    phs Group Response

    August 17, 2018Mark - phs team

    Hi, thanks for taking the time to leave us a review, we appreciate your comments! You are so right, having a good bunch of people to work with everyday is really important and we are lucky to have such great people at phs. We'll pass all of your comments on, thanks again!

  8. Helpful (1)

    "A view from the boss - my initial impressions of phs after 4 months in the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Group Chief Executive Officer in Caerphilly, Wales
    Recommends
    Positive Outlook

    I have been working at phs Group full-time (Less than a year)

    Pros

    Amazing culture. Lots of people have been here their whole career People are willing to speaking up which is a good thing....I get lots of questions and feedback (good and bad) Great career opportunities...there is more to phs than meets the eye. Greenleaf, Teacrate, Direct365, Besafe, Compliance, Sekonten, phs Direct Great products.....the best in the industry Service drivers are really impressive. They know our...

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    Cons

    We need to improve our service delivery but we are working hard on this We need to listen to our customers and be more customer focused. We have plans to improve this We are improving the way we communicate with our colleagues in phs. We recently introduced a quarterly video conference where all employees can participate and ask questions. It seemed to go down well

    Advice to Management

    Hmmmm.....that's a bit tricky. This is a question better answered by others There is lots to do but we have a great team and we are launching a new growth plan in September. I would encourage all management to get out and meet customers and spend time with our front line staff regularly

    phs Group2018-08-06

    phs Group Response

    August 6, 2018Mark - phs team

    Hi, thanks for the review, it’s great to see our newly appointed CEO engaged with Glassdoor. Pleased to see you gave us 5 stars also! But seriously, thanks for writing a balanced review with some good Pros, Cons and an honest perspective of life @ phs. Looking forward to seeing the ...

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  9. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 3 years

    Pros

    Great place to work, Progression is welcomed aswell as personal development a good company trying to be the best in their field and will not stop until that is achieved despite past errors continues to grow and tries to keeps the customer at the heart of the operation although this needs improvements

    Cons

    lack of planing in some projects, seem to jump in and see what happens which is not the best way no consistency across depots with pay, Bonus's and rewards

    Advice to Management

    take an interest in other depots outside of London and Caerphilly there are fantastics team members out there ! Better planning and involve people that may be impacted or have good knowledge or ideas's worth investing in.

    phs Group2018-07-13

    phs Group Response

    July 14, 2018Mark - phs team

    Hi, thank you for leaving us a review. It’s great to hear you feel there is personal development, we want to help develop our people. We certainly aim to be the best in our field and thank you for mentioning it. We’ll pass all of your comments on including the advice to management, ...

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  10. "Ever changing but there is light at the end of the tunnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mid Glamorgan in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than 10 years

    Pros

    Observing all the new leaders we have had over the last few years has given an opportunity to learn. Some Fantastic changes were needed and have happened. PHS is a great company with the best solutions.

    Cons

    Change management has been really poor. Weak Culture and Vision at present. Service needs drastic improvement for our customers to feel confident and build our credibility back up.

    Advice to Management

    More relevant communication. Better Inclusion and recognition. Try before buy and listen to employees who are doing the job. We need you to listen and then change when we say it doesn't work. More people resources would help get to our vision quicker without exhausting what we currently have.

    phs Group2018-06-22

    phs Group Response

    June 25, 2018Mark - phs team

    Hi, thanks for leaving us a review, and thanks for the 10 plus years service! Since the appointment of our new CEO, David, the points you have raised will be addressed especially around our vision. We hope the communication you would have seen recently has been more relevant especially ...

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Found 142 reviews