phs Group Sales Reviews | Glassdoor.co.uk

phs Group Sales Reviews

Updated 10 November 2018
13 reviews

Filter

Filter

Sales

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
phs Group CEO David Taylor-Smith
David Taylor-Smith
4 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Best Company I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Manager in Birmingham, England
    Current Employee - Field Sales Manager in Birmingham, England
    Recommends
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Having only worked for PHS for a few years they are the best in the industry. If you work hard this will be noticed and rewarded and progression is something that is readily available if you work hard and want to progress.

    Everyone works as a team across all departments and everyone wants everyone to succeed, in all my sales roles previously it has been pretty cutthroat and somewhat lonely, but this is not the case at PHS

    Cons

    I've loved every second of working for PHS. Companies in the past have promoted based on a "who you know" mentality but at PHS everyone is given equal opportunities.

    One small negative and this is me being picky, is that as I work in the field for 9 hours a day It would be nice if we could have small lunch allowance as clearly not having access to a kitchen or a canteen can prove quite on a monthly basis.

    Advice to Management

    Without exception every manager I have had has always been supportive

    phs Group Response

    16 May 2018 – Mark - phs team

    Thank you very much for leaving us such a great review. It's great to read all of your feedback and glad you enjoy working at phs. We will make sure we pass on your feedback. Keep up the good work!... More


  2. "Great Company But Needs Improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Caerphilly, Wales
    Current Employee - Sales in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Free Canteen On Site
    Great People
    Great Management

    Cons

    Poor Salary
    No progression opportunities
    Customer service is poor

    phs Group Response

    12 Nov 2018 – Mark - phs team

    Hi, thank you for your review. We appreciate your feedback and are disappointed to hear the Cons you have raised. We'll make sure your review is passed over to the management team in your area, we... More

  3. "Challenging, Rewarding and Worth a Second Look!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in London, England
    Current Employee - Regional Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    Now is the best time ever to work at PHS.
    We have a new senior leadership team and there are now more opportunities than there were before to develop your career and enhance your professional skill set.
    I am really proud to represent the business and would encourage anyone who wants to contribute to achieving greatness to take a closer look at a career at PHS.

    Cons

    It's taken a while to get to this point so the journey has been a challenging one. The difference now is that we have a clear vision and plan to get to where we want to as a business and that provides hope and fuels determination and commitment to the goal.

    Advice to Management

    Considering the feedback from those at the cliff face of the business as change is being regarded and implemented. Our new senior leadership team have done just this and I truly believe that the new direction that PHS are taking is the best we have to date. I'm excited about the journey we are on and the vision to remain #1 is clear. The ability to be instrumental in this evolution is remarkable and I'm grateful for the opportunity to make a positive difference at the heart of the business .

    phs Group Response

    17 Oct 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. We are really pleased to hear you feel proud to represent phs and that you feel we have a clear vision. We have worked really hard on... More


  4. "Warning stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative
    Current Employee - Field Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    Market leaders, but now realise they have been complacent for the last 5 - 10 years and have lost a lot of their market share.

    Cons

    Deal with 5 to 10 customer complaints every day and every week.
    Customers are all leaving PHS, due to missed services, automatic-renewal contracts and not being informed about contract end dates.
    Poor Communication from senior management.
    Lack of motivation or leadership.
    Unhelpful support staff.
    No sick pay.

    phs Group Response

    4 Oct 2018 – Mark - phs team

    Hi, thanks for taking the time to leave a review. We are disappointed to read your comments and have passed this information over to our management team in Sales. It's a concern that you feel... More


  5. "Inbound sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Current Employee - Inbound Sales Advisor in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    well established company, great people, great products, free lunch, dress down Fridays!

    Cons

    Pay could be more. The bonus structure is improving, however standard salary could rise.

    Advice to Management

    Look after you're staff to avoid large staff turnovers.

    phs Group Response

    18 Apr 2018 – Mark - phs team

    Thanks for taking the time to review what it’s like at phs. It’s great to read your comments and to hear that the people are great. We’ll make sure we'll pass on the ‘Cons’ you have raised and the... More


  6. Helpful (2)

    "ok with a sprinkling of great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Current Employee - Sales in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    When you are hitting the numbers the commission available to you is great. Likewise the bonus structure is when hitting targets is generous. Great tools to help you do the job, laptop, phone, car etc... Colleagues are generally really friendly!

    Cons

    Answers to questions are slow to materialise internally. If a service is missed at a customer site its difficult to achieve a rapid response from the operations centres. Missed service and a slow response shatters relationship that consultants work hard to develop/maintain. This is also a saturated market, be prepared to wait a while for deals to close.

    Advice to Management

    Allow more time for new


  7. Helpful (1)

    "A CompanyOn the Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in London, England
    Current Employee - Sales Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (Less than a year)

    Pros

    The company has gone through a lot of changes and have recently employed a new Sales Director who has a vision and making really positive changes with training, recruitment, remuneration, incentives, CRM. I am really excited about the future

    Cons

    Operational challenges but these are improving

    Advice to Management

    invest more in your people

  8. "The future is building really well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales
    Current Contractor - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group as a contractor

    Pros

    Market leading products
    Great Sales Induction
    Realistic initial targets
    Strong leadership towards a world class sales team and company

    Cons

    Like most service providers, levels of service haven't been perfect in the past, but it is definitely getting better

    Advice to Management

    Stick to the current strategy


  9. Helpful (1)

    "I CANT SEE HOW THIS COMPANY IS ON THE UP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Leicester, England
    Current Employee - Sales in Leicester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    mmmmmm I can't think of any

    Cons

    Terrible Service - Terrible Customer Service and Terrible Managers

    Advice to Management

    Sack the immature nodding dog managers


  10. Helpful (8)

    "Shambolic field sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Executive in Caerphilly, Wales
    Former Employee - Field Sales Executive in Caerphilly, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at phs Group full-time (Less than a year)

    Pros

    Can't think of any? Maybe the company car, and there is commission to be made if you can stand the other nonsense

    Cons

    Management making you do press ups if you're late, or other consequences if you come bottom in a test in training? Humiliating! No proper support, very cliquey, and not welcoming!

    Advice to Management

    Ditch the army style antics it doesn't breed camaraderie, it creates a childish, unprofessional regime