phs Group Service Driver Reviews | Glassdoor.co.uk

phs Group Service Driver Reviews

Updated 1 September 2018
7 reviews

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Service Driver

3.5
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phs Group CEO David Taylor-Smith
David Taylor-Smith
1 Rating

Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "You get out, what you put in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Newark on Trent, England
    Current Employee - Service Driver in Newark on Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    No Stress, great opportunities, work hard and care about what you are doing and the job can be very rewarding.

    Cons

    I'd have to be being picky!

    phs Group Response

    17 Apr 2018 – Mark - phs team

    Thanks for taking the time to leave a review. It’s great to read these comments, and we’re glad that you found the job rewarding. We hope you continue to enjoy your career with us. Thanks again


  2. "Service Driver 10 years of Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver
    Current Employee - Service Driver
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 8 years)

    Pros

    Friendly staff to work with, can make some good friends. Start from home so no travel to depot to load unload before day starts. No weekend work unless you want overtime.

    Cons

    Used to be a family orientated company to work for. Managers were approachable and would treat you as an equal not a number (can only speak for depot i work at), A lot of higher management changes over the past couple of years delivering false promises, like better pay better hours internal progression. From my personal view the front line staff are listened to enough we know the industry, the job, the areas we have covered for years and most importantly the customers we service.

    Advice to Management

    Maybe listen to staff more not just phase it down the chain. It does not help when we are questioned over our performance when we are expected to use a system that clearly does not work (360). One example when we started the new 360 we was asked to give details regarding our start times etc and issues like childcare would be taken into account. this did not happen getting started later and later and not finding out your start times for your next day with little notice to arrange childcare issues. At the moment can be soul destroying and questions your loyalty towards the company, Giving the attitude if they don't care why should we? Hopefully the new CEO will be better than the last few and actually listen to people who matter and turn things round and bring the PHS culture back, a good place work rewarded for the hard work we do.

    phs Group Response

    3 Sep 2018 – Mark - phs team

    Hi, thanks for taking the time to leave us a review. You have raised some great points and equally some in the 'Cons' section that we'll make sure get forwarded on to management. Thank you again for... More

  3. "Service driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Frinton-on-Sea, England
    Current Employee - Service Driver in Frinton-on-Sea, England
    Positive Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Start and Finish work from home. Flexible Starting time. No Cost to get to work. . . . . .

    Cons

    Don’t get paid for lunch. . . . . . . . . . . . . . . .


  4. Helpful (5)

    "service driver- place has flipped 180 to become shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Exeter, England
    Current Employee - Service Driver in Exeter, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at phs Group full-time

    Pros

    take van home- no personal use
    used to be very long list of pros , no lie every one has no gone!!!

    Cons

    poor management
    shocking money, some drivers wages been cut by £10,000!!!! in bonuses

    you will be a customer service worker now as well due to poor servicing routes by a machine, customer complains atleast 3-4 times a day up from maybe one a month

    Advice to Management

    New board.... you have ducked up big time!


  5. Helpful (3)

    "Service driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Driver in London, England
    Former Employee - Service Driver in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group full-time (More than 5 years)

    Pros

    No pros waste of time in this job,crap salary,paid 8 hours a day but want you to work close to 12

    Cons

    Unwanted overtime,dirty disgusting jobs to do,smell like a toilet at home,poor management,rubbish equipment,nothing but cons on this job,apply elsewhere if you want a decent job

    Advice to Management

    Go home your rubbish


  6. "Company Being Brought Out, Everything In 'Limbo'"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Driver in Reading, England
    Former Employee - Service Driver in Reading, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group full-time (Less than a year)

    Pros

    Fully Expensed Company Vehicle Provided, Supportive Training Programme, Friendly Management, Realistic Bonus Scheme, Tools Provided No Weekend Work And Average Hours.

    Cons

    Some Outdated Equipment, Lots Of Empty Promises. Probably Because I Started At A Time Where PHS Waterlogic Where Being Brought By Another Company.

    Advice to Management

    Deliver What You Promise


  7. Helpful (1)

    "Service Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Ashford, Kent, South East England, England
    Current Employee - Service Driver in Ashford, Kent, South East England, England
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    it doesn't require flexibility from employees however road traffic can ruin with your day

    Cons

    Some customers can be a pain in the *****, perhaps its got to do with the line of business we work in