phs Group "customer service" Reviews | Glassdoor.co.uk

phs Group Employee Reviews about "customer service"

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Found 130 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
77%
Approve of CEO
phs Group CEO David Taylor-Smith
David Taylor-Smith
57 Ratings
Pros
  • "Free lunch in the Caerphilly canteen(in 9 reviews)

  • "Good support, great people, and willing to listen to ideas(in 6 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers(in 4 reviews)

  • "The benefits package is lacking when compared with other similar companies / job roles(in 3 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. "Great Company But Needs Improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than a year

    Pros

    Free Canteen On Site Great People Great Management

    Cons

    Poor Salary No progression opportunities Customer service is poor

    phs Group2018-11-10

    phs Group Response

    November 12, 2018Mark - phs team

    Hi, thank you for your review. We appreciate your feedback and are disappointed to hear the Cons you have raised. We'll make sure your review is passed over to the management team in your area, we absolutely want to give everyone at phs the opportunity to progress so will ensure this ...

    Show More
  2. "Strive to deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Caerphilly, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time for more than a year

    Pros

    phs are a high street brand and as such have challenges like most - I feel that phs take their brand and their customers seriously - the desire to do the right thing and the continuous improvements being made are a credit to all that strive to deliver - never a dull moment here at phs -

    Cons

    Working in a customer service environment will always deliver challenges - there are not many clients that ring to say "Thanks" we are encouraged to take each cases as an opportunity to improve and that is exactly what we strive to do

    Advice to Management

    Continue to deliver the good news - where we have improvement opportunities these should be handled positively

    phs Group2018-04-13
  3. Helpful (1)

    "I CANT SEE HOW THIS COMPANY IS ON THE UP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Leicester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at phs Group full-time for more than 4 years

    Pros

    mmmmmm I can't think of any

    Cons

    Terrible Service - Terrible Customer Service and Terrible Managers

    Advice to Management

    Sack the immature nodding dog managers

    phs Group2017-11-18
  4. Helpful (5)

    "service driver- place has flipped 180 to become shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Driver in Exeter, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at phs Group full-time

    Pros

    take van home- no personal use used to be very long list of pros , no lie every one has no gone!!!

    Cons

    poor management shocking money, some drivers wages been cut by £10,000!!!! in bonuses you will be a customer service worker now as well due to poor servicing routes by a machine, customer complains atleast 3-4 times a day up from maybe one a month

    Advice to Management

    New board.... you have ducked up big time!

    phs Group2016-09-19
Found 130 reviews