phs Group Employee Reviews about "management"
77% would recommend to a friend
(85 total reviews)
Matthew Brabin
91% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Account managers have no control over anything just to send complaints to customer service but the customers contracts stipulate 2 day SLA’s it was more like 10" (in 10 reviews)
- "Treat employees really badly, senior management we’re inept and out of their depth." (in 5 reviews)
Found 85 of over 332 reviews
Updated 16 Oct 2023
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Reviews about "management"
Return to all Reviews- 5.03 May 2019Business Development ManagerCurrent Employee, more than 10 yearsNewcastle upon Tyne, England
Pros
Now in to my 17th year of employment with PHS Teacrate working my way up from crate cleaner to key account manager for the North of England. Fully supported by management and co-workers as a team. The future is looking bright.
Cons
I cant think of any cons,
phs Group Response5y17 years that's outstanding. I bet you've had fun along the way!!! You've sure had the opportunity to develop and we are so happy we've been part of that journey. Thanks for taking the time to leave a review.
- 2.018 May 2021Washroom Service DriverCurrent EmployeeColchester, England
Pros
Take the work van home
Cons
To busy monitoring company prophet and productivity and not the well being of the main staff the front line service drivers. We are at the front line and dealing with the customers. All drivers are overworked and not given a fair days amount of calls a day. There is no structured routes as the 360 software is not working. Management need to look after the wellbeing of the front line drivers of the company. We need support or maybe option of Unions to help us have a voice??
3phs Group Response3yHi there, Thank you for taking the time to leave a review. I'm sorry to hear that it doesn't sound like you're having a good time with us. I'd be really keen to understand more about what you're saying. Please do feel free to send more detailed feedback to me personally, confidentially so that I can make sure the right issues are raised with the right people. Thank you. Henry Field Group Resourcing Manager HenryField@phs.co.uk
- 2.08 Jul 2016Anonymous EmployeeFormer Employee
Pros
paid overtime was a benefit
Cons
management was horrible and poorly operated
1 - 4.024 Apr 2019Business Development ExecutiveCurrent Employee, less than 1 yearManchester, England
Pros
I have worked for PHS Group for just under 12 months now, and I have thoroughly enjoyed working for such a professional company who works in partnership with their customers to achieve the best service and innovation for the right price to the customer. The back of office support is second to none. The Management is exceptional and work with you to encourage you to grow and blossom
Cons
PHS is such a vast company and I would expect an employees benefit scheme like many other companies have as standard, with discount cards, savings cards, health insurance and purchase of extra holidays
phs Group Response5yHi, thanks for leaving such a balanced and open review. Your right we do work closely with our customers to give the best solution. I will pass the great suggest that you've made to the senior management team for consideration.
- 5.024 Nov 2020Field Account ManagerCurrent Employee, less than 1 yearNorwich, England
Pros
Initial induction process gives good preparation and skills to perform role well. The company has clear and concise commission structure to enable employees to reach achievable targets and rewards well over performers. Works within a resilient industry and offers products and solutions on par and better than its competitors. Communication and support from middle and upper management is good and feedback encouraged as the company has an ethos of constantly trying to improve. The duel role of sales and account management ensures variety and no two days are the same. Plenty of opportunity for personal growth and overall would recommend the company to anyone looking for a career in the hygiene industry
Cons
Balancing the sales and account management aspects can be challenging, as can resolving issues with multiple departments. Probably an industry norm but clients sometimes only wish to engage when they have issues which can make relationship building difficult. Fuel allowance needs re-evaluating.
phs Group Response4yHi! Thank you for your feedback, We've worked really hard to ensure our induction works for everyone, and like transparency when it comes to our commission structures. It's great to hear you're liking the combination role! I'd be keen to understand the issues that you face with some of the other departments, perhaps different focuses? I'd love to understand more! Feel free to email me! Thank you again, Henry Field Resourcing Manager henryfield@phs.co.uk
- 5.06 May 2019Regional Sales ManagerCurrent Employee, more than 1 yearLondon, England
Pros
Family feel and supportive environment. Management listen to ideas and want to genuinely keep improving the Company culture and vision. One of the top Corporate Companies I have worked for.
Cons
Service industry can be frustrating but we are improving
phs Group Response5yHi, thanks for leaving a review. I would agree we have a family feel at phs. I will pass your review over to the senior management team .
- 3.022 Sept 2021Anonymous EmployeeCurrent Employee, more than 3 years
Pros
Ok benefits inc car and phone
Cons
The culture is shocking and management don’t have a clue
phs Group Response3yHello, Thank you for taking the time to leave a review. This experience isn't what we would expect for our employees. Please contact me with more information so this can be looked into. Thank you, Elis Collins Resourcing Manager eliscollins@phs.co.uk
- 5.02 May 2019Assistant BuyerCurrent Employee, more than 3 yearsSkelmersdale, England
Pros
Open office with a relaxed and fun environment. Friendly staff. Approachable and friendly management team including our MD who has a ' my door is always open' policy. Plenty of opportunities to better yourself and improve your skills. Always made to feel valued and appreciated.
Cons
No cons other than pay could be improved
phs Group Response5yHello, thanks for leaving a review. I'm glad that you like the office environment it seems to be fun where ever you are in phs. I will make sure that you senior managers see your review. Thanks again.
- 1.026 May 2019Customer CareFormer Employee, more than 3 yearsCaerphilly, Wales
Pros
There is a free canteen
Cons
The most horrendous company to work for. Management take a one rule for one rule for another approach depending if they like you. If upper management had any idea what supervisors on the floor were allowing to happen everyone would be fired.
phs Group Response5yHi, thanks for leaving a review. We will look in to this and I will speak directly with the Senior Management team to investigate further. In the meantime if you would like to support further with the investigation please feel free to send HR an email hrgeneral@phs.co.uk.
- 1.08 Apr 2019Administrative AssistantCurrent Employee, more than 8 yearsTamworth, England
Pros
None any more!! its all gone down hill.
Cons
The whole management is so horrible here now and good people are being driven out the business..
2phs Group Response5yHi, thanks for leaving us a review. We are sorry to read your comments. If you would like to talk about this further please askDTS. In the meantime we will pass this review to the senior management team.
