Found 45 of over 332 reviews
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay is low for volume of work and pay" (in 14 reviews)
- "Account managers have no control over anything just to send complaints to customer service but the customers contracts stipulate 2 day SLA’s it was more like 10" (in 10 reviews)
- "The benefits could be better" (in 10 reviews)
- "Salary is always biggest thing for people to leave." (in 8 reviews)
- "Treat employees really badly, senior management we’re inept and out of their depth." (in 5 reviews)
Reviews about "pay"Return to all Reviews
- 1.026 Aug 2022Service ManagerFormer Employee, more than 1 yearCoventry, England
A few nice people in the company and nice overall staff in depot
Senior management have treated many staff unfairly. I was shouted “shut up” sworn at in conference calls by senior management. I made a complaint to HR, a senior manager interviewed me along with the manager who swore at me and the next day my probation was extended. Many staff in office not capable of doing their work which I raised several times but this was moaned about but ignored. So many customer details incorrect… scheduling issues, management issues, they have stopped overtime for anybody but drivers. Benefits are rubbish. No sick pay until after 2 years. Expect a lot of work but not much pay!1phs Group Response2y
Hi there, I'm sorry to hear about your experience and how it made you feel. I have passed on your review to a Director level to highlight to them the concerns you have raised. If you feel you need to highlight anything else then please contact me directly otherwise we wish you all the best with future endeavors. Many thanks, Elis Collins- Resourcing Manager
- 2.027 Nov 2013Invoice ProcessingFormer Employee, more than 5 yearsCaerphilly, Wales
Free parking. Free canteen. Near to Aber train station. Just off A470 - easy to get to.
Poor pay for clerical workers. I seemed to be regarded as an expense, not an asset. Office not great: Office was built in the early eighties, and does not seem to have much done to it since. Consequently the exterior looks very tatty, and certainly does not seem to say head office. The interior is a series of large open plan office floors, which are very noisy with a lot of people coming and going. The heating is also too hot in the winter so you will come home soaked in sweat. The air conditioning is also too weak, so in the summer it is again too hot, and everybody has fans on their desk rattling all day. The office furniture is also quite old - lots of chairs that do not adjust, broken locks on cabinets, ten year old desktop PCs, etc. When I was there, the hot taps in the ladies did not work, and the soap dispenses were often empty. Also, the water coolers produce water at a laughably slow trickle. This is a company that does washrooms and water coolers as a large part of its business! The office is not a pleasant place to be, and needs a major refurbishment. Aggressive and bad managers: The managers seem to subscribe to the Gordon Gecko school of people management in the fact that anybody that struggles with any work, falls even slightly behind schedule, or comes in ten minutes late gets disciplined in quite a heavy handed way. Don’t be fooled by the pally act of the managers - they will throw people under a bus in a second if it makes them look good - think David Brent. Managers also have a disinterested , get-it-done attitude to their staff. There are monthly review meetings, but they are not two way exchanges and are much more “why did this take so long” , “you need to do more” meetings. I don't mind hard work, but when you work flat out and still get criticised - it just makes you go home and update your cv. Managers also think clerical staff can do three things at once, and everybody wants you to treat their work as top priority, which combined with the aggressive attitude of the managers, and the constant “done it yet?” interruptions makes for a very nasty and high stress work environment. Staff were often put in positions where it was impossible for them to hit all their objectives. I personally left for the evening in tears quite a few times. Over emphasis on extracurricular activities: You will get heavily pressured to attend social events, and questions will be asked in a semi disciplinary approach if you do not attend them. Some of us have husbands and children to go home to! Outdated business practices: No social media presence. No e-commerce. Pointless meetings that only exist to give managers something to do. No flexi hours - be in at 9AM or god help you.5
- 1.028 Nov 2017Anonymous EmployeeFormer Employee
Fairly decent tools to do your job
Benefits especially sick pay and Holidays are poor. No opportunities to progress, a lot of people have worked their all their lives and are resistant to change.1
- 1.03 Jul 2022Washroom Service DriverFormer Employee, less than 1 yearHuntingdon, England
In my opinions there are no pros
I had been with the Huntingdon depot as a service driver for only 3 months before I quit. This has been the most stressful and worse job I have ever had. Undertrained under paid and undervalued. Management talk to you like a piece of dirt. Office staff treat you different to soMe other members of staff. Can be very rude. You are given far too much work for the time you have. Expected to do over time to complete them. When asking for extra help and support from depot manager several times I got nothing. I was treated appalling by the manager I felt belittled and disrespected. And when I tried to complain to HR I got nothing back from them either. Poor working environment crappy poorly maintained van. Poor hand held device that never worked properly. The pay is appalling for the type of work. Too much driving and sitting in traffic then they expect you to still get everything done and when you try to explain they aren’t bothered. This has affected my mental health working for phs and. I don’t recommended working for this company. The way I have been treated and experienced in the last 3 months. I am glad that I am no longer working for this company.3phs Group Response2y
Hello, Thank you for taking time to leave us a review. I'm sorry to hear it wasn't the experience we would want and hope for any of our employees. Would you be happy for us to have a confidential chat in order for me to obtain more information so that we can investigate properly. Here is my contact details firstname.lastname@example.org , please let me know a convenient time and contact number for me to reach you on. Best Regards, Elis Collins email@example.com
- 4.029 Jun 2021Customer Service RepresentativeFormer Employee, less than 1 yearBedwas, Wales
Good pay with decent working week.
Very sedentary and can get very repetitive.phs Group Response3y
Hi There, Thank you for taking the time to leave a review. We do work hard to enure there is a good work/life balance for our teams. Thank you again, Henry Field Group Resourcing Manager HenryField@phs.co.uk
- 3.020 Apr 2021Healthcare DriverCurrent EmployeeExeter, England
Flexible with work time and home time
No pay rise. Unrealistic routesphs Group Response3y
Hi there, Thank you for leaving a review. Our working times are great for those with families and those that need flexibility, due to our early finish times. I'd be interested to know more about your experience regarding your routes. If you want to give more specific feedback, please contact me directly - Confidentially of course. Thank you Henry Field Group Resourcing Manager HenryField@phs.co.uk
- 1.013 Mar 2023Laundry OperativeFormer Employee, less than 1 yearWickford, England
People you work with are nice
Bad pay and expected to do too much in such little timephs Group Response9mo
Hello, thank you for leaving us a review and I'm so sorry to hear this. I will pass on your advice to our Senior Manager team to take onboard. If you would like to discuss your experience in more detail, please do not hesitate to contact me directly. Many thanks, Lara Norris - Resourcing Business Partner
- 4.018 Apr 2023Executive AssistantCurrent Employee, more than 3 yearsCaerphilly, Wales
Very friendly place to work. Everyone so helpful. Relaxed environment, flexible working.
Pay is not great. Very stingy pension (the bare minimum!)
- 2.016 Oct 2021Credit ControllerFormer Contractor, less than 1 yearCaerphilly, Wales
Canteen and great team of fellow workers. I was trained by my colleagues, as the only training received was to promote the company products and sales.
Management who take advantage of the workforce with poor pay and lack of empathy. Salary was pittance compared with a similar role anywhere else locally. My salary was paid incorrectly every single month. Extorted large amounts of money from my salary each month for a pension company called Nest, including my tax rebate for emergency tax paid for 6 months.