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phs Group Employee Reviews about "work life balance"
Updated 16 Oct 2023
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Found 325 of over 332 reviews
77% Recommend to a Friend
91% Approve of CEO
Found 11 of over 332 reviews
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Recommend to a Friend
Approve of CEO
Matthew Brabin
51 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Account managers have no control over anything just to send complaints to customer service but the customers contracts stipulate 2 day SLA’s it was more like 10" (in 10 reviews)
- "Treat employees really badly, senior management we’re inept and out of their depth." (in 5 reviews)
Reviews about "work life balance"
Return to all Reviews- 5.025 Jan 2021Field Account ManagerCurrent Employee, less than 1 yearManchester, England
Pros
Work life balance, Management structure, Flexibility. Real family feel to the company. Access to senior management/ executives is simple, which means you can get the answers you need when you need them. you have the autonomy to mange your base as you see fit, you have the options to negotiate price and terms. Immediate team are great, really inclusive and always on hand to help.
Cons
some system limitations, service delivery can be an issue.
phs Group Response3yHi there. Thank you so much for your feedback, it's great to hear it's all going well. Our senior Management Teams do all they can to ensure they're as accessible as possible. If you'd like to share more information regarding your thoughts around service delivery, please feel free to email me. All conversations will of course be confidential. Thank you, Henry Field Resourcing Manager henryfield@phs.co.uk
- 5.015 Feb 2018Customer Service RepresentativeCurrent Employee, more than 10 yearsCaerphilly, Wales
Pros
Listen to their employees and consult with them before making changes. Lots of positive changes happening. The people make this business and there is a good work/life balance. Lots of opportunities if you want to progress. Interesting business to work for.
Cons
Lots of changes to senior management which impacts on consistancy.
1phs Group Response6yThanks for your outstanding review. We’re so glad to see you have a great list of ‘Pros’. We agree our people make our business and glad to hear you have a good work/ life balance which is important to us. We are also pleased to hear you feel there are lots of opportunities for progress. If you’d like to discuss the changes in the business further and get a feel for why there has been change, please drop your HR team a line. Thanks again for your review and for your 10 years + service!
- 3.014 Aug 2023EngineerCurrent Employee, more than 3 yearsLondon, England
Pros
Pay, work life balance, out and about.
Cons
Everything else… fun fun fun.
phs Group Response3moHello, Thank you for taking the time to leave us a 3 star a review, we really appreciate your feedback and would love to hear more from you as to how can improve on this. Kindest regards, Lara Norris - Resourcing Business Partner
- 5.027 Apr 2019Regional Sales Manager Hygiene MidlandsCurrent Employee, more than 5 years
Pros
phs Group is a great place to work! I have never before worked for a company where there are so many like minded people who want to support each other, are highly motivated and have such a passion and drive for the industry and the company itself. Within the 5 years I have worked for phs it has gone through a number of changes, in my opinion each change has been for the better! My Manager joined the business around 2 years ago - his input has meant we now have a great success culture, pushing one another to achieve more and do better period on period... with some great bonus’ and incentives to be had! His support and direction has given me the tools and knowledge to build a strong sales team in the Midlands, whilst maintaining a great work/life balance! phs Group truly believe in promoting within, with clear development plans in order to make this happen - I was even promoted once when I was 5 months pregnant... there are not many companies that could honestly say they would do that!!!
Cons
I appreciate not everyone will share in my experiences, however I genuinely believe there are very few cons to working for phs Group!
phs Group Response5yHi, Thanks for leaving such a balanced review. Its good see that you have the same passion and drive as everyone that works at phs. We are a good bunch of people that puts the customer first.
- 5.016 Jun 2022Service DriverCurrent Employee, less than 1 yearExeter, England
Pros
Having a company van and starting work from home is a massive plus to this job. When you get used to the sites and their access times you can start work at a time that suits you, which is ideal for a good work/life balance. The management are friendly and approachable with any queries or issues, and they will always do their best to rectify the issue as quickly as possible. All of the staff are polite and get along with each other very well, which makes the loading and unloading process a laugh! There is overtime available but it is never dropped on you last minute and you are never pressured into saying yes. I love working in a customer service role and building a rapport with the customers is a great feeling, knowing you are providing a professional service to the customers.
Cons
Some of the sites can be tricky to find to begin with, but after the first visit you always remember where to go.
phs Group Response2yHey, Thanks for the 5 star review and thanks for give a true reflection of the Technician role. I would agree the managers are friendly, alone with other members of the operations team. Thanks Ross
- 4.023 Oct 2018Project AccountantFormer Employee, less than 1 yearCaerphilly, Wales
Pros
Supportive manager Really friendly staff - especially at PHS Teacrate Great on the job training Work hours are fairly low, which helps with work life balance Free lunch in the Caerphilly canteen Car allowance / company car
Cons
Compensation and benefits are on the low side but improving Role involved travelling (4 days in every 4 week period) Occasional Sunday work in my specific role (2 hours)
phs Group Response6yHi, thank you for taking the time to leave us a review, we appreciate all feedback. It's great to hear that you had a supportive manager, we'll make sure to pass your review over to our senior management team to see. Also love to hear you thought our staff are friendly, we get that feedback a lot and makes us proud! We'll ensure your comments reference benefits are raised, thank you for mentioning this. Thanks again for your review and good luck in the future.
- 5.020 Jun 2022Washroom Service DriverCurrent Employee, less than 1 yearHuntingdon, England
Pros
Great Management, good pay, well maintained vans, surprisingly fun and enjoyable job, independent working is nice, Great work life balance
Cons
Days can sometimes feel long, very sweaty and physically demanding. Route can sometimes be strange
1phs Group Response2yHello, thank you for leaving us a 5 star review! Great to hear you enjoy your job, this gives others an idea of what to expect when looking to join our company. Keep up the great work, Elis Collins- Resourcing Manager
- 5.026 May 2021RecruiterCurrent EmployeeCaerphilly, Wales
Pros
Work life balance and great support from managment
Cons
benefits could improve slightly such as annual leave entitlements or cycle to work scheme
phs Group Response3yHi there, Thank you for leaving a review. Worklife balance is important to us at phs, as is ensuring managers are giving the right support. It's great to see that recognised. Keep up the great work! Henry Field Group Resourcing Manager henryfield@phs.co.uk
- 4.022 Apr 2023Anonymous EmployeeCurrent Employee, more than 1 yearSwindon, Wiltshire, South West England, England
Pros
good work to life balance
Cons
can be very stressfull at times
- 3.030 Nov 2022AnonymousFormer Employee, more than 1 yearCaerphilly, Wales
Pros
Decent salary, ok work life balance
Cons
Group was not fully integrated, some poor managers
phs Group Response2yHello, thank you for leaving us a review. I will pass on your advice to our Senior Manager team to take onboard. If you would like to discuss your experience in more detail, please do not hesitate to contact me directly. Many thanks, Lara Norris - Resourcing Business Partner
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