Call Center Representative Salaries in United Kingdom

The average salary for a Call Center Representative is £25,435 per year in United Kingdom. Salaries estimates are based on 428 salaries submitted anonymously to Glassdoor by a Call Center Representative employees in United Kingdom.

The highest salary for a Call Center Representative in United Kingdom is £32,398 per year.

The lowest salary for a Call Center Representative in United Kingdom is £20,948 per year.

Call centre representatives receive similar pay to that of customer service assistants, customer advisers, or emergency call handlers. Their pay reflects a low barrier to entry and can be a good way for students to supplement their income. To increase their pay, call centre representatives can become promoted into management or human resources roles at the call centre. They might use the experience gained at the call centre to pursue a career in marketing or customer service training.

To earn more from your career as a call centre representative , you’ll be at an advantage with a foundation or bachelor's degree. While not required, it'll help you stand out and could give you a higher starting salary. Always keep the three categories of call centres in mind, and focus on gaining as much experience as you can. Inbound call centres require you to be on-site, for instance, but you can gain additional knowledge and skills from a part-time or work-from-home role. Use the position's flexibility to learn as much as you can and hone your customer service acumen. Earning professional accreditation can also make a difference, as it demonstrates a high level of industry and job-specific knowledge.

You can negotiate for a higher salary in your job as a call centre representative job, whether it's your first job or you're a seasoned professional. Since the role generally opens up opportunities for bonuses and commission, it's possible to earn more income without even hitting the negotiating table. With this in mind, however, the more sales you make, leads you develop, and bonuses/commission you earn, the more likely you are to score your desired salary promotion. Never just state what you want (a 10% increase, for instance), but focus on why it's justified, and be open to compromise. Instead of that 10%, you might score a 5% pay rise but extra days of holiday.

About 53.05% of Call Center Representative professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional £2,169 in potential pay per year, among other factors, can qualify the annual pay of a Call Center Representative in United Kingdom as a good salary.

Call Center Representative professionals in United Kingdom have a wide total pay range, between £17,972 and £43,220 depending on experience, with an estimated total pay of £25,435 following the average career path of a Call Center Representative.