How much does a Customer Service Agent make?

Updated 15 Sep 2021
£19,477 /yr
Average Base Pay

1,400 salaries

£15K

Low

£19K

Average

£26K

High

No additional cash compensation has been reported for this role

The national average salary for Customer Service Agent is £19,477 per year in United Kingdom. Filter by location to see Customer Service Agent salaries in your area. Salaries estimates are based on 1400 salaries submitted anonymously to Glassdoor by Customer Service Agent employees.

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£20,584

per year

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£20,688

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£20,291

per year

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£19,483

per year

Salaries in United Kingdom

Location

or

Find a Specific Employer

Sort:

Company

Average Base Salary in (GBP)

Range

Sitel Group
3.7

Sitel Group

Customer Service Agent - Hourly

£10

 /hr
Range: £7 - £11
59 salaries
See 88 salaries from all locations

£7

£11

£7 - £11 Range

Teleperformance
3.7

Teleperformance

Customer Service Agent

£16,912

 /yr
Range: £13K - £19K

£13K

£19K

£13,143 - £19,352 Range

H&M
3.6

H&M

Customer Service Agent

£18,199

 /yr
Range: £16K - £19K

£16K

£19K

£15,779 - £19,479 Range

Concentrix
3.8

Concentrix

Customer Service Agent

£17,673

 /yr
Range: £15K - £23K

£15K

£23K

£14,727 - £22,974 Range

Booking.com
3.8

Booking.com

Customer Service Agent

£19,214

 /yr
Range: £18K - £25K

£18K

£25K

£17,751 - £25,457 Range

SYKES
3.4

SYKES

Customer Service Agent

£17,716

 /yr
Range: £16K - £21K

£16K

£21K

£16,105 - £21,000 Range

Kura
3.7

Kura

Customer Service Agent

£18,251

 /yr
Range: £15K - £21K

£15K

£21K

£14,778 - £20,977 Range

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Capita
5

Capita

Customer Service Agent

£17,883

 /yr
Range: £15K - £20K

£15K

£20K

£15,442 - £20,129 Range

Webhelp
3.2

Webhelp

Customer Service Agent

£18,252

 /yr
Range: £15K - £19K

£15K

£19K

£15,132 - £19,251 Range

British Gas
2.8

British Gas

Customer Service Agent

£20,893

 /yr
Range: £20K - £23K

£20K

£23K

£19,515 - £23,430 Range

Firstsource Solutions
3.6

Firstsource Solutions

Customer Service Agent

£17,897

 /yr
Range: £15K - £19K

£15K

£19K

£15,353 - £19,281 Range

Lycamobile
2.9

Lycamobile

Customer Service Agent - Hourly

£8

 /hr
Range: £7 - £11

£7

£11

£7 - £11 Range

NatWest Group
3.9

NatWest Group

Customer Service Agent

£20,114

 /yr
Range: £16K - £26K

£16K

£26K

£16,293 - £25,500 Range

Thames Water
3.6

Thames Water

Customer Service Agent

£20,824

 /yr
Range: £18K - £23K

£18K

£23K

£17,951 - £22,911 Range

OVO
3.5

OVO

Customer Service Agent

£20,192

 /yr
Range: £19K - £25K

£19K

£25K

£18,584 - £24,829 Range

Swissport
3.1

Swissport

Customer Service Agent - Hourly

£8

 /hr
Range: £5 - £9

£5

£9

£5 - £9 Range

Sky
4

Sky

Customer Service Agent

£20,000

 /yr
Range: £18K - £23K

£18K

£23K

£17,842 - £22,526 Range

British Airways
3.4

British Airways

Customer Service Agent

£18,136

 /yr
Range: £16K - £36K

£16K

£36K

£16,415 - £36,135 Range

Sitel Group
3.7

Sitel Group

Customer Service Agent - Hourly

£10

 /hr
Range: £8 - £10

£8

£10

£8 - £10 Range

Utilita Energy
3.7

Utilita Energy

Customer Service Agent

£19,093

 /yr
Range: £18K - £22K

£18K

£22K

£18,298 - £21,825 Range

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Frequently asked questions about a Customer Service Agent salaries

The national average salary for a Customer Service Agent is £19,477 per year in United Kingdom. Filter by location to see a Customer Service Agent salaries in your area. Salaries estimates are based on 1400 salaries submitted anonymously to Glassdoor by a Customer Service Agent employees.

The highest salary for a Customer Service Agent in United Kingdom is £25,719 per year.

The lowest salary for a Customer Service Agent in United Kingdom is £14,750 per year.

Recent Salary Reports

Below are the most recent customer service agent salary reports. Employer name has been removed to protect anonymity.

£32,000
per year
A Claims Technician in the Chelmsford Area area reported making £32,000 per year
Additional Pay
£2k cash bonus
Job Highlights
8-10 years experience
Chelmsford Area area
Full-time
 
1001 to 5000 employees
Company - Private
£1,400
monthly
A Customer Service Agent in the Sheffield Area area reported making £1,400 per month
Job Highlights
10+ years experience
Sheffield Area area
Full-time
 
10000+ employees
Government
£19,768
per year
A Customer Service Advisor in the Sunderland Area area reported making £19,768 per year
Job Highlights
3-4 years experience
Sunderland Area area
Full-time
 
1001 to 5000 employees
Company - Public
£7
hourly
A Customer Service in the Chelmsford Area area reported making £7 per hour
Job Highlights
1-2 years experience
Chelmsford Area area
Part-time
 
10000+ employees
Company - Private
£24,217
per year
A Customer Service in the Hemel Hempstead Area area reported making £24,217 per year
Additional Pay
£3k cash bonus
Job Highlights
Hemel Hempstead Area area
Full-time
 
10000+ employees
Company - Public
£25,000
per year
A Customer Service Representative in the Birmingham Area area reported making £25,000 per year
Job Highlights
3-4 years experience
Birmingham Area area
Full-time
 
5001 to 10000 employees
Company - Private
£22,000
per year
A Customer Service in the London Area area reported making £22,000 per year
Job Highlights
1-2 years experience
London Area area
Full-time
 
1 to 50 employees
Company - Private
£21,681
per year
A Customer Care Administrator in the London Area area reported making £21,681 per year
Job Highlights
1-2 years experience
London Area area
Full-time
 
1001 to 5000 employees
Company - Public
£9
hourly
A Customer Service in the Birmingham Area area reported making £9 per hour
Job Highlights
1-2 years experience
Birmingham Area area
Part-time
 
10000+ employees
Company - Private