Customer Success Manager Salaries in United Kingdom

The average salary for a Customer Success Manager is £55,659 per year in United Kingdom. Salaries estimates are based on 3779 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees in United Kingdom.

The highest salary for a Customer Success Manager in United Kingdom is £75,564 per year.

The lowest salary for a Customer Success Manager in United Kingdom is £41,829 per year.

Pay for customer success managers (CSM) is similar to pay for customer service representatives in leadership positions. CSM’s roles can include customer advocacy, customer service and paperwork. Their salary is well above the national average, reflecting the growth in popularity of online shopping. It is a good role for candidates to move into if they have strong previous customer service experience and wish to earn higher pay, such as being a customer service specialist.

The earning potential of a customer success manager depends on their responsibilities — no two positions are the same. Show your willingness to pursue greater responsibilities within the company such as managing higher-value customers or building new strategies to improve customer processes. As a manager, find ways of leading initiatives, such as identifying upsell and cross-sell opportunities with products or services to expand the customer's engagement and increase revenue. By understanding the customer's needs and aligning solutions, you will drive customer success, which it likely to lead to higher compensation.

Remember that customer retention is critical in a CSM role. Successful contract renewals demonstrate your ability to maintain long-term customer relationships and drive customer satisfaction. Higher retention rates and successful renewals can contribute to your earning potential through performance bonuses or commissions.

Target lucrative industries such as technology, where customer success managers are often in high demand.

The role of a customer success manager is highly skilled, and you'll want to check how much other people in the same position are getting paid in your area and industry before you start negotiations with your boss. To increase pay, you need to prove your worth — customer success managers are often the driving force in strategies that build brand loyalty and increase customer value. Make sure you back up your pay rise request with data showing the improvements you've helped your team make, projects you headed up, and processes you've improved to relate your role to overall business success. Remember to capitalise on perks such as performance-based bonuses too.

About 75.56% of Customer Success Manager professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional £8,432 in potential pay per year, among other factors, can qualify the annual pay of a Customer Success Manager in United Kingdom as a good salary.

Customer Success Manager professionals in United Kingdom have a wide total pay range, between £32,775 and £101,674 depending on experience, with an estimated total pay of £55,659 following the average career path of a Customer Success Manager.