Customer Success Manager Salaries in United Kingdom

Updated 27 Nov 2023
Base Pay Range
£37K - £60K/yr
Average Base Pay

3,779 salaries

£42K

Low

£56K

Average

£76K

High

Additional Cash Compensation
Average£8,432Range£4,492 - £15,827
The average salary for Customer Success Manager is £55,659 per year in the United Kingdom. The average additional cash compensation for a Customer Success Manager in the United Kingdom is £8,432, with a range from £4,492 - £15,827. Salaries estimates are based on 3779 salaries submitted anonymously to Glassdoor by Customer Success Manager employees in United Kingdom.

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What is the salary trajectory for a Customer Success Manager?

in United Kingdom

£55,659 /yr
Customer Success Manager
£78,848 /yr
Senior Customer Success Manager
£85,199 /yr
Lead Customer Success Manager
See Full Career Path

Download as data table

What is the salary trajectory for a Customer Success Manager?

Job TitleSalary
Customer Success Manager£55,659 /yr
Senior Customer Success Manager£78,848 /yr
Lead Customer Success Manager£85,199 /yr
What is the salary trajectory for a Customer Success Manager?

in United Kingdom

£55,659 /yr
Customer Success Manager
£78,848 /yr
Senior Customer Success Manager
£85,199 /yr
Lead Customer Success Manager
See Full Career Path

Download as data table

What is the salary trajectory for a Customer Success Manager?

Job TitleSalary
Customer Success Manager£55,659 /yr
Senior Customer Success Manager£78,848 /yr
Lead Customer Success Manager£85,199 /yr

Salaries in United Kingdom

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Average Base Salary in (GBP)

Range

The Access Group (UK)
3.7

The Access Group (UK)

Customer Success Manager

£37,433

 /yr
Range: £28K - £63K
57 salaries
See 60 salaries from all locations

£28K

£63K

£28,440 - £63,229 Range

Lead Forensics
3.9

Lead Forensics

Customer Success Manager

£35,703

 /yr
Range: £26K - £72K
56 salaries
See 56 salaries from all locations

£26K

£72K

£25,798 - £72,179 Range

Sage
4

Sage

Customer Success Manager

£38,365

 /yr
Range: £32K - £86K
33 salaries
See 33 salaries from all locations

£32K

£86K

£32,316 - £86,223 Range

Salesforce
4

Salesforce

Customer Success Manager

£64,085

 /yr
Range: £50K - £121K
31 salaries
See 34 salaries from all locations

£50K

£121K

£49,653 - £121,196 Range

Totaljobs Group
3.1

Totaljobs Group

Customer Success Manager

£48,750

 /yr
Range: £43K - £54K
27 salaries
See 27 salaries from all locations

£43K

£54K

£42,628 - £54,201 Range

Microsoft
4.3

Microsoft

Customer Success Manager

£83,982

 /yr
Range: £39K - £132K
25 salaries
See 30 salaries from all locations

£39K

£132K

£39,309 - £131,729 Range

Darktrace
3.6

Darktrace

Customer Success Manager

£42,839

 /yr
Range: £35K - £85K
25 salaries
See 26 salaries from all locations

£35K

£85K

£34,644 - £85,286 Range

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Oracle
3.8

Oracle

Customer Success Manager

£60,030

 /yr
Range: £39K - £122K
25 salaries
See 27 salaries from all locations

£39K

£122K

£38,996 - £122,333 Range

Rackspace Technology
3.5

Rackspace Technology

Customer Success Manager

£63,489

 /yr
Range: £34K - £98K
22 salaries
See 24 salaries from all locations

£34K

£98K

£34,121 - £97,617 Range

Goodlord
3.4

Goodlord

Customer Success Manager

£36,814

 /yr
Range: £30K - £48K
20 salaries
See 20 salaries from all locations

£30K

£48K

£30,186 - £47,656 Range

GoStudent
3.1

GoStudent

Customer Success Manager

£36,741

 /yr
Range: £33K - £67K
18 salaries
See 20 salaries from all locations

£33K

£67K

£32,625 - £67,041 Range

Forrester
3.1

Forrester

Customer Success Manager

£46,327

 /yr
Range: £39K - £59K
18 salaries
See 19 salaries from all locations

£39K

£59K

£38,779 - £59,378 Range

Gartner
4.1

Gartner

Customer Success Manager

£59,305

 /yr
Range: £46K - £71K
18 salaries
See 21 salaries from all locations

£46K

£71K

£45,763 - £71,040 Range

Brandwatch
3.5

Brandwatch

Customer Success Manager

£46,482

 /yr
Range: £34K - £63K
16 salaries
See 17 salaries from all locations

£34K

£63K

£34,319 - £63,000 Range

reed.co.uk
3.8

reed.co.uk

Customer Success Manager

£40,961

 /yr
Range: £34K - £57K
16 salaries
See 16 salaries from all locations

£34K

£57K

£34,082 - £57,091 Range

Diligent
3.7

Diligent

Customer Success Manager

£71,659

 /yr
Range: £38K - £148K
16 salaries
See 16 salaries from all locations

£38K

£148K

£37,864 - £148,203 Range

GoCardless
4

GoCardless

Customer Success Manager

£58,613

 /yr
Range: £48K - £88K
15 salaries
See 15 salaries from all locations

£48K

£88K

£48,075 - £87,704 Range

PensionBee
4

PensionBee

Customer Success Manager

£29,136

 /yr
Range: £27K - £32K
14 salaries
See 14 salaries from all locations

£27K

£32K

£27,110 - £31,853 Range

IBM
4

IBM

Customer Success Manager

£81,899

 /yr
Range: £59K - £168K
14 salaries
See 15 salaries from all locations

£59K

£168K

£59,433 - £168,125 Range

Skillsoft
3.2

Skillsoft

Customer Success Manager

£57,581

 /yr
Range: £40K - £67K
14 salaries
See 15 salaries from all locations

£40K

£67K

£40,419 - £66,850 Range

Download as data table

Customer Success Manager Salaries

Job TitleSalary
Customer Success Manager salaries - 57 salaries reported£37,433/yr
Customer Success Manager salaries - 56 salaries reported£35,703/yr
Customer Success Manager salaries - 33 salaries reported£38,365/yr
Customer Success Manager salaries - 31 salaries reported£64,085/yr
Customer Success Manager salaries - 27 salaries reported£48,750/yr
Customer Success Manager salaries - 25 salaries reported£83,982/yr
Customer Success Manager salaries - 25 salaries reported£42,839/yr
Customer Success Manager salaries - 25 salaries reported£60,030/yr
Customer Success Manager salaries - 22 salaries reported£63,489/yr
Customer Success Manager salaries - 20 salaries reported£36,814/yr
Customer Success Manager salaries - 18 salaries reported£36,741/yr
Customer Success Manager salaries - 18 salaries reported£46,327/yr
Customer Success Manager salaries - 18 salaries reported£59,305/yr
Customer Success Manager salaries - 16 salaries reported£46,482/yr
Customer Success Manager salaries - 16 salaries reported£40,961/yr
Customer Success Manager salaries - 16 salaries reported£71,659/yr
Customer Success Manager salaries - 15 salaries reported£58,613/yr
Customer Success Manager salaries - 14 salaries reported£29,136/yr
Customer Success Manager salaries - 14 salaries reported£81,899/yr
Customer Success Manager salaries - 14 salaries reported£57,581/yr
Viewing 1 - 10 of 8,261

Frequently asked questions about a Customer Success Manager salaries

The average salary for a Customer Success Manager is £55,659 per year in United Kingdom. Salaries estimates are based on 3779 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees in United Kingdom.

The highest salary for a Customer Success Manager in United Kingdom is £75,564 per year.

The lowest salary for a Customer Success Manager in United Kingdom is £41,829 per year.

Pay for customer success managers (CSM) is similar to pay for customer service representatives in leadership positions. CSM’s roles can include customer advocacy, customer service and paperwork. Their salary is well above the national average, reflecting the growth in popularity of online shopping. It is a good role for candidates to move into if they have strong previous customer service experience and wish to earn higher pay, such as being a customer service specialist.

The earning potential of a customer success manager depends on their responsibilities — no two positions are the same. Show your willingness to pursue greater responsibilities within the company such as managing higher-value customers or building new strategies to improve customer processes. As a manager, find ways of leading initiatives, such as identifying upsell and cross-sell opportunities with products or services to expand the customer's engagement and increase revenue. By understanding the customer's needs and aligning solutions, you will drive customer success, which it likely to lead to higher compensation.

Remember that customer retention is critical in a CSM role. Successful contract renewals demonstrate your ability to maintain long-term customer relationships and drive customer satisfaction. Higher retention rates and successful renewals can contribute to your earning potential through performance bonuses or commissions.

Target lucrative industries such as technology, where customer success managers are often in high demand.

The role of a customer success manager is highly skilled, and you'll want to check how much other people in the same position are getting paid in your area and industry before you start negotiations with your boss. To increase pay, you need to prove your worth — customer success managers are often the driving force in strategies that build brand loyalty and increase customer value. Make sure you back up your pay rise request with data showing the improvements you've helped your team make, projects you headed up, and processes you've improved to relate your role to overall business success. Remember to capitalise on perks such as performance-based bonuses too.

About 75.56% of Customer Success Manager professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional £8,432 in potential pay per year, among other factors, can qualify the annual pay of a Customer Success Manager in United Kingdom as a good salary.

Customer Success Manager professionals in United Kingdom have a wide total pay range, between £32,775 and £101,674 depending on experience, with an estimated total pay of £55,659 following the average career path of a Customer Success Manager.

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