We’re thrilled to announce: We’ve won in the first-ever Google’s Business Messages "Build-an-Agent" contest with our retail partner—proving again that our Conversational AI technology is the best in the business. Open to all registered Business Messages partners, the competition showcased our skills creating and launching a virtual agent in collaboration with a real-world brand—in our case, a leader in active outdoor clothing and equipment who uses our technology in its current chatbot, which already runs on Google’s Business Messages. Our joint entry won one of only five awards in the contest’s Tier 2 category. All competitors played by the same rules and Google judged all chatbot submissions in our category (Track 1) on: • Design novelty • Use case uniqueness • Potential to change the messaging landscape • Potential volume of the campaign We set out to enhance the chatbot by providing it with improved visual journeys; new intents to address a top customer contact issue (order status); and an immersive, guided customer shopping experience that takes customers straight through ch
[Webcast June 30] Find out how to create better satisfied, more loyal Retail customers. Shopping behavior changed dramatically overnight—not only isn’t it changing back, customer expectation for seamless, always-on digital services is growing stronger. #CX http://ow.ly/REJ450F2xrd
[Last Call!] Join us for the 2021 Omnichannel CX Digital Summit, June 9-11. It brings together top #CX decision-makers, industry peers, and "disruptive brands" for three days of keynotes, workshops, and roundtables across three tracks. Don’t miss it! #CX http://ow.ly/nGpO50F2zSn
[Article] Acceptance of #ConversationalAI has gone way past the tipping point now that nearly three-quarters of consumers say they're happy to deal with a #Chatbot — so long as it gets the job done fast and hiccup-free. So: How are the chatbots doing? http://ow.ly/3Mmk50EZv49
[Article] In a world where customer interactions are increasingly on digital platforms, companies providing the best #CustomerExperience and #Content win. Optimizing #CX is about creating value, removing friction—and your content is at the heart of CX.
[Article] The pandemic accelerated #CX changes that were already underway, cementing customer-centric strategies as a necessary means of survival for every company. Check out these four data points for how the pandemic has transformed #CustomerExperience.
[Blog] #CX leaders who add #BusinessTextMessaging to their #CustomerService mix reap all kinds of benefits. But how do you measure that success? Third in a series of real-world insights from #CXexperts at #Google, #ColumbiaSportswear and #OpusResearch. http://ow.ly/yZgl50ERprY
[Webcast Reminder] May 27 is your chance to review, in a single sitting, the many ways we’ve enhanced the industry-leading #ConversationalAI platform since its fall launch. See how our roadmap has paid off with the capabilities and performance you want. http://ow.ly/75DV50EPTSd
Through #AI, our bio-signatures—the mental, emotional, and physical information constantly emitted by our bodies—are trackable, measurable, and linkable to technology-driven responses. The possibilities and questions raised by Empathetic Tech are endless. http://ow.ly/i1Rc50EOwys
[Video] When the pandemic hit, #CX leaders were stunned as their lively #ContactCenters became a #WorkFromHome #AgentWorkforce overnight. Most struggled to find their footing. Many never will. Here’s how we bounced back—and why we aren’t looking back. #WFH http://ow.ly/qApH50EMoq9