[24]7.ai Company Updates | Glassdoor.co.uk

Company Updates

  • [Solution Brief] Of all the ways to #BeatIdentityFraud, maybe the simplest—and most effective—is to use #VoiceBiometrics in your #IVR. Forget PINs and passwords (that’s what your customers do). Safeguard customer data with #SpeakerVerification technology. http://ow.ly/pbMM50EtfTH

  • [New Product] Restore the wasted one-third of the workday #CXagents lose by toggling between their conversation consoles and #Salesforce #CRMsystems. New [24]7 Assist™ for Salesforce unites your Salesforce Service Cloud with our AI-powered #AgentConsole. http://ow.ly/oWXd50EnYy7

  • [Blog] To make the #VoiceChannel way more effective—reducing average handle time, boosting first call resolution, better satisfying customers—#ContactCenters need only add visual, interactive content to their #CXagent conversations. #VisualVoiceTechnology http://ow.ly/JcXu50EnZGt

  • [Ebook] Companies drive a superior #CustomerExperience—and reap its benefits—when they centralize #CX under a single leader. That’s just one conclusion of a new study titled, “The CX Leader of the Future: What’s Changed, What’s Possible—and What Works.” http://ow.ly/pix650Ei9UN

  • [Webcast 04.22] Your #CXagents may be great today, but they’ll be better (even super!) tomorrow if you arm them with #AItools. The “trick” is to blend #ArtificialIntelligence and #HumanInsight (AI + HI) in your #ContactCenter. This webcast shows you how! http://ow.ly/gIvq50EfHyP

  • [Article | Oprah Winfrey Network] Our SVP Monti Becker Kelly is honored and humbled to be given this forum to describe her experiences helping Black women thrive despite poverty and discrimination. In association with the OWN “Delilah” legal drama series. http://ow.ly/Lggr50EhbCi

  • [Article | Forbes] In “How The Pandemic Has Changed Customer Service,” our CEO PV Kannan writes that great #CustomerService is now an even greater differentiator than before. Brands prosper when they learn that caring for customers is good for business. http://ow.ly/y7f250Ehayq

  • [Blog] The proof is in the numbers: #CX leaders who add #BusinessTextMessaging to their #CustomerService mix reap all kinds of benefits. Second in a series of blogs with real-world insights from #CXexperts at #Google, #ColumbiaSportswear and #OpusResearch. http://ow.ly/xkVX50EfHJm

  • [Video] This last year showed retailers that #CustomerExperience (#CX) is everything, and that #DigitalTransformation is critical to success. Watch this short video to see how #AI-powered #IVR, #Chat, and #Messaging take care of business. #GuideTheJourney http://ow.ly/5sQ050EeHyH

  • [Blog] Can you name the top business benefits of using the only #CustomerEngagement platform that integrates #AI and #HumanInsight? We’ll spot you No. 4 (“Use fewer agent resources”), No. 9 (“Get better all the time”), and No. 17 (“Improve CSAT and NPS”). http://ow.ly/BzlG50EcWOF

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