[May 27 Webcast] Analysts agree: Our Engagement Cloud™ has been the leading #ConversationalAI platform since the day it launched last September—and it’s only gotten better. Sit in on this live webcast and get up to speed on the latest with the greatest. http://ow.ly/Fkmp50ELsH7
[Video] If you’re in the #Telecom industry and responsible for #CustomerAcquisition or #CustomerExperience, take a minute (two actually) to learn how easily, effectively, and cost-effectively our #ConversationalAI platform enhances both. #GuideTheJourney http://ow.ly/yyVj50EKpwB
[Article | CIO Journal] Building on the success of #RoboticProcessAutomation, the next phase of #IntelligentAutomation is integrating it with other AI technologies in new ways to solve more complex business challenges and produce much higher returns. http://ow.ly/XL8h50EJtL2
You get why #CX is critical. You even have a strategy. But your organization lacks the expertise—or bandwidth, or resources, or will—to run a complete, unified, effective CX program. So we’ll bring our own technology and agent services and do it for you. http://ow.ly/J9Mj50EHQaa
[Blog | Ryan Strategic Advisory] The #HybridCX model—blending onsite #ContactCenters with #WFH agents—is now built into customer management. Still, as they eye an end to the pandemic, #CX decision-makers are taking a harder look at kicking it old school.
[Blog] The new Agent Assist and Google Contact Center AI integration enables #CX Agents to surface relevant documents, analyze archived data to diagnose customer concerns, and serve up FAQs, “next-best response” recommendations, and more—all in real time. http://ow.ly/KFvx50EFFG3
[Article | Entrepreneur] Take 5 minutes to read “5 Industries That Need a #CustomerExperience Overhaul—and How to Do It” if you work in Insurance, Telecom, Retail, Healthcare, or Hospitality. You just might earn a 183% return on your #CustomerCare efforts.
[Video] With our #CX clients’ trust, we turned COVID-19 adversity (business uncertainty, economic meltdown) into opportunity by quickly, sustainably moving our agent workforce to #WorkFromHome with amazing results. What a long, strange trip it’s been. #WFH http://ow.ly/s2MK50EutDD
[Webcast Tomorrow!] #ArtificialIntelligence improves #CustomerEngagement and lowers costs. Which improves #CSAT and boosts the bottom line. The “trick” is to blend #AI and HI (Human Insight) in your #ContactCenter. Join this live webcast to see how. #CX http://ow.ly/DSZQ50EsFkm
[Solution Brief] Of all the ways to #BeatIdentityFraud, maybe the simplest—and most effective—is to use #VoiceBiometrics in your #IVR. Forget PINs and passwords (that’s what your customers do). Safeguard customer data with #SpeakerVerification technology. http://ow.ly/pbMM50EtfTH