[24]7.ai Company Updates | Glassdoor.co.uk

Company Updates

  • Ryan Strategic Advisory] #WorkFromHomeCX is here to stay. Done right, it works better, and costs less, than on-site #ContactCenters. With all industries going all-in on #RemoteWork, the question becomes: What happens to the WFHAgent labor pool?

    Will demand for the ideal #workfromhome agent profile oustrip supply? My blog discusses this topic with some help from #FerrisBueller and Martin Fry from... 16 comments on LinkedIn

    Will demand for the ideal #workfromhome agent profile oustrip supply? My blog discusses this topic with some help from #FerrisBueller and Martin Fry from... 16 comments on LinkedIn

  • How critical is it to verify your customers are who they say are? Consider: #ContactCenter #IdentityFraud jumped 350 percent since 2013 and 60 percent originates in IVR systems. PINs, passwords, security questions don’t work. #VoiceBiometrics does. http://ow.ly/3z9G50E9Xir

  • [Blog] How often are you able to boost #AgentProductivity AND #AgentSatisfaction? Our new widget integrates the world’s leading #CRMplatform (Salesforce) with our #CX industry-leading digital #ConversationConsole. See it now on the Salesforce AppExchange. http://ow.ly/extW50E6O4X

  • [Article | Forbes] There are three things every brand should know about #CX in 2021: Speed Can Be A Killer; Companies Need CX Leaders, Not CX Departments; and Linking CX To Results Will Take Time. Check out this Forbes Agency Council post for details.

    Chris Wallace is the President of , a marketing consulting firm that specializes in internal brand alignment. In November, I hosted a panel discussion on trends in customer experience in partnership with the American Marketing Association's Philadelphia chapter. The roundtable featured customer experience leaders from three major consumer brands.

    Chris Wallace is the President of , a marketing consulting firm that specializes in internal brand alignment. In November, I hosted a panel discussion on trends in customer experience in partnership with the American Marketing Association's Philadelphia chapter. The roundtable featured customer experience leaders from three major consumer brands.

  • [Article | Forbes] As marketers, we must both create brands that exude empathy and data-driven strategies that deliver results. #AI and #MachineLearning blend the emotional and the logical by enabling personalization at scale across all digital channels

    AI and Machine Learning are on track to generate between $1.4 Trillion to $2.6 Trillion in value by solving Marketing and Sales problems over the next three years, according to the McKinsey Global Institute. Marketers' use of AI soared between 2018 and 2020, jumping from 29% in 2018 to 84% in 2020, according to Salesforce Research's most recent State of Marketing Study.

    AI and Machine Learning are on track to generate between $1.4 Trillion to $2.6 Trillion in value by solving Marketing and Sales problems over the next three years, according to the McKinsey Global Institute. Marketers' use of AI soared between 2018 and 2020, jumping from 29% in 2018 to 84% in 2020, according to Salesforce Research's most recent State of Marketing Study.

  • [Blog] Automated phone trees get a bad rap—but only because they sound robotic, make you sit through pointless options, don’t understand what you’re saying, and can’t do anything useful. Today’s #AI #ConversationalIVR technology offers so much more. http://ow.ly/ijYZ50E3LJ3

  • [Article | CMSwire] No one can foretell 2021 #CX trendlines. But there’s no harm in trying. Digital Accessibility Fines/Lawsuits Rise; Developers Rely on Codeless Automation; Contactless Customer Journeys Stay a Priority; #SelfServiceChatbots Take Off

  • [Article | CMSwire] Wondering how brands will balance human and digital interactions when the economy reopens? #CX experts weigh in on making the online customer experience more closely resemble in-person shopping so the brand vibe and story mix naturally

  • [Webcast Reminder] The pandemic made one thing perfectly clear to the #CX world: If you don’t have a strong, centralized #CXoperation in place, it’s way past time you did. Join us and CMSwire as we share recent research on “The Future of CX Leadership.” http://ow.ly/uIeY50E0HlK

  • [Blog] #BusinessTextMessaging saves you money and improves #CX, both of which strengthen your business. This is the first in a series of blogs sharing insights from a panel chat featuring #CXexperts from #Google, #ColumbiaSportswear, and #OpusResearch. http://ow.ly/kATT50E0GU9

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