Marks & Spencer Company Updates |

Company Updates

  • Yasmin’s role as Social Media Advisor puts her at the frontline of customer service. And that means she’s often expected to have all the answers. But the reward of making a customer happy is what makes it all worthwhile.


    Yasmin is a Social Media Advisor and works for our customer services team based in Chester. She'd spent a number of years job-hopping and travelling around the United States before finally decidi...

  • Kate has been active in supporting and promoting #wellbeing at M&S, including running #mindfulness workshops. Why? Because we are a company that believes that we can only truly be our best when we take care of each other.


    Kate has been with us for 8 years and she's enjoyed a varied and exciting career. Throughout her career journey Kate has been active in supporting and promoting wellbeing at M&S, including ru...

  • From working all over the business to seeing the introduction of the amazing Croloaf and meeting her future husband, it’s been an inspiring journey for Shell so far and it’s only getting better. Read about her M&S life:

    Keeping people at the heart of M&S

    Shelley is a Senior Advisor on the food team in Chester. Working closely with food suppliers and the food technical team, her role revolves around the accuracy of product data. It's also her job ...

  • M&S is a retailer with a proud past and a clear vision for the future, as Allan in HR Shared Service has discovered.


    Allan had previously worked in small and medium-sized enterprises, a big corporate PLC and local government. So moving to a retailer like M&S was a bit of a shift in his career. Not tha...

  • Jo joined M&S as a Graduate Trainee. Through the years, she has risen to the heights of Head of Customer Service. This is how she got there:

    From Graduate Trainee to Head of Customer Service

    When I came back to the UK, I managed our Kensington and Watford stores initially before moving on to a series of office roles, including Store Operations and Change Management. All of this was great preparation for the Customer Service role I'm in today. I joined the department in 2005.

  • Helen is behind our wonderful Turkey Feast Sandwich. She came to M&S via a degree in French & Spanish, a role in the printed packaging sector and a passion for food.


    "There isn't a specific university course for what I do, so I hadn't realised the job of developing food products actually existed. I'd been indulging my passion for food through some culin...

  • What’s involved in improving the M&S customer experience? Find out from Natalie in our Chester contact centre.

    Thinking customer, first second and third...

    I joined M&S just over 4 and a half years ago, as a bit of a change of scenery. When the agency I was with gave me a call about M&S, I was excited to have the chance to work for such a pres...

  • From Christmas temp to Store Manager, read Julie's story:


    Julie started with us as a Christmas temp in Middlesbrough and she didn't know it then, but her 12-hour contract working in Menswear was to be the start of a fruitful career journey with us. Toda...

  • An internship is a great way to gain insight into a role you’re thinking about. It could even be a way in to a placement later. Find out more from Alice:
    Don't forget, applications for all of our Early Career opportunities close today!

  • John started his career with us on a Business Placement Programme. Today, he's Head of Region, leading 27 stores across the South West. Find out where a Business Placement could take you. Applications closing soon.

    The story of the 33-year career that started by accident

    "They say it's not where you start, it's where you finish. In my case I'd say both are equally important. 33 years ago I was studying Business Studies at Plymouth Polytechnic. As part of ...

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