Our first big announcement as The Very Group is Christmas trading 2019!
Strong peak for http://glassdoor.com/slink.htm?key=vMs66 with retail sales up 6.1% YOY driven by fashion and sports, and electrical.
Here's Henry, our CEO, with his very best bits...
We are The Very Group!
We have a passion for reinvention. We want to build the number one shopping destination anywhere online.
We're looking for analysts, engineers, creators and more to join us as we rewrite retail.
Oh what a night!!
Our customer care team sweeped up at the ECCCSA (European Contact Centre & Customer Service Awards); an amazing event showcasing the best and most transformation customer care stories from across the industry.
Most effective business transformation in customer service
Best innovation in customer service for our fantastic customer closeness centre
Best fight against fraud with BluePrism, our robotic process automation software PLUS Best use of AI and associated technologies for our customer service Chatbot!
A brilliant team effort alongside CCMA | Call Centre Management Association and Webhelp UK.
Well done all!
#proud #shopdirectlife #customercare #customercentricity #ourcustomersareourworld
What a brilliant two years working with the Booth Centre and The Whitechapel Centre as our charity partners.
Our colleagues really got behind the #SD600Kchallenge and completely smashed the target, raising £710,000!
The funds raised will support the incredible work that these charities do in providing support for people affected by homelessness, social exclusion and housing poverty in the North West.
Brilliant shots taken by our principal systems engineer Will Lee at the BIG tech breakfast on Tuesday
The event brings together various teams across tech to share an overview of any projects they're passionate about. All colleagues are welcome to pop along to learn, meet new faces and grab a free breakfast and brew whilst they're taking it all in!
The festive feels were in full force for this one, with a mixture of topics and stands including: the tech forum, referrals, data, colleague feedback, chess, quizzes, dancing and did we mention free breakfast barms *senses a barm/bap/batch debate*
Tons of interesting conversation and knowledge sharing.
This is #shopdirectlife and we it!
Really #proud to share that we're partnering with University of Liverpool to help develop tech and data talent across the North West by creating a range of new initiatives that span STEM and other business-related subjects, including embedding real business projects into course modules and offering internships and graduate roles too.
This comes after some great sessions with the teams this week at our Skyways campus in Speke, Liverpool, to share our partnership ambitions and plans for the future! ⚡
Find out more below:
We're almost two weeks in to our biggest #BlackFriday yet, and this year we're pulling out all the stops.
From sourcing the very best deals and products, to scaling up the number of servers running our http://glassdoor.com/slink.htm?key=vMDYz and http://glassdoor.com/slink.htm?key=vMDYf websites by an impressive 150%! This ensures our customers are able to shop some incredible deals with pace and ease.
Check out the latest Black Friday deals right here:
When Shop Direct meets the BBC!
We've been working with the BBC on their Bitesize educational initiatives to inspire and inform students about future careers in online tech, and the brilliant range of creative, digital and innovative roles on offer to them in the North West.
There's a Bitesize school tour running this week in the North West so we'll be out and about at schools with some of our brilliant colleagues sharing more about what they do and to answer all the curious questions these students may have.
One of our lovely #teamontour includes Stephen Gale, our product owner/design lead here at Shop Direct who spent some time to share his career path and some top tips for any students thinking... what next?
We've got that Friday finalist feeling!
Amazing recognition for all the brilliant work Mark Billingham and his team have done for our 4 million customers by making the shortlist as a finalist in the http://glassdoor.com/slink.htm?key=vMcIB CX leader of the year awards 2019. Good luck Mark! #customerexperience #proud #ambitious #innovative