Enterprise Rent-A-Car Interview Questions & Reviews

Interview Details After submitting application I was told that I had been successful at that stage and a first interview would either take place at their head office in Stirling, Scotland, or over the telephone. This was a very standard interview which used 'competency based questions', which are derived from the 5 competencies they look for on their website.

Following this interview, there was a branch visit, where they show you around and then go through another interview - very much similar to the first one.

After this is the assessment day, where they first ask you to do a group task; you are given an idea that you are told to pitch to the group. All candidates are given different ideas and you need to agree on two ideas in 30 minutes.
Secondly, there is a role play: you are given two scenarios and 10 minutes to prepare each. One customer who has scratched their hire car and the other is a sales meeting trying to get a contract for providing courtesy cars. The customer who scratched the car does not have the money for the excess, so you need to make the customer happy yet make sure you're covered. The sales is simple.

After this is a paper exercise where you are asked to plan one day of hires, cleaning cars etc. You have 30 minutes to perform this paper task, and you then explain your way through this with an assessor.

Finally there is the individual interview, much similar to the previous interviews.

Interview Details Very quick response and professionalism throughout the process. It was a long process with 4 stages but it did allow me insight into the company. The Assessment Centre is tough but the senior managers are extremely friendly and professional. The branch visit was good so I could see exactly how tough the environment is.

Negotiation Details – No negotiation. Salary is low and fixed but quick progression is possible.

Interview Details Very unorganised, area manager didnt even know I was going.

Negotiation Details – none - standard package

Interview Details Telephone interview - after online application form a telephone interview was organised, asked questions regarding customer service and reasons for choosing enterprise

Negotiation Details – no negociation

Interview Details Was invited to either a phone interview or face-to-face, I choose face to face. Questions largely based on customer service. Here's the question's I can remember:
A time you showed leadership
A time you showed work ethic
What you dislike most about your job
What you know about Enterprise
How to deal with a complaint
A time you showed good customer service

Interview Details First you have to complete an online form. Many questions about your driving licence and driving offences.
Next step was a short telephone interview (10min). Questions: Why enterprise? What is your sales experience? Are you comfortable with spending 70% of your working day in the car? Tell me about a situation where you have been in a leadership position.
After that I got an invitation to another interview at the office near London Heathrow, but did not attend, as after all this is not my desired career path.

Interview Details I applied online and completed a short survey and was then invited for a telephone interview. The questions were extremely easy and I was given some feedback on how my responses could have been a little bit more detailed. I then visited the local branch where the staff were lovely and friendly. I picked up straight away that they were treating me like I already had the job..maybe they're told to be that way and remain positive about everyone. In my one to one interview with the manager I was basically told I wouldn't have a problem working with the company because i have all the right attributes. He was quite insistent that the assessment centre was just procedure and I'd sail it. Anyway I went to the assessment centre in Stirling. Two others were looking for an internship and about 6 others were applying for the management trainee. I had read that the assessment day would be fun and informative. Informative - to an extent, the presentation went on and on about money and how great the company are. Fun - most definitely not, it was pretty boring all round. It just felt for a day to brag about how great the company are each of the individuals assessing us. There were multiple exercises to carry out in groups and on your own. All candidates would worry about their performance after each one, as did I because with sales jobs - there is no one correct way. I did a one to one interview with the area manager to end the day and was yet again told i would fit perfectly in the company...of which after the days events I was really beginning to wonder! I was emailed a few days later and not offered a job. When i asked for feedback it simply felt like two character traits were picked at random and absolutely no explanation was given as to why I wasn't strong enough in leadership and another one..which i can't remember. So after 4 months of trying to get a job with the company and being told at every stage I'd get one, I wasn't even offered. I suspect from the company reps in the room and the other candidates that Enterprise aren't looking for the genuine, sincere and considerate individual - they prefer the dolled up, cheeky and irritating person. There had also been an assessment centre a few weeks prior and with only one vacancy to fill at the local branch I suspect the job was taken before I even got to the assessment day. A waste of 2 days considering I had 400mile round trip to do and get bored out of my mind!

Interview Details Applied on line and three days later received email from Talent Acquisition Manager that he
would like to schedule a 15-20 minute telephone interview.I emailed back the suitable date, time and phone number. On the day of phone interview I waited nearly forty five minutes because he was phoning wrong number but finally had the phone interview and he said he will let me know in a week time. He never phoned back which then I phoned him back, he arranged for a branch interview in TWO WEEKS time.

I had a disappointing but informative experience on the day of my interview with Enterprise.

I turned up at 9.50am(for 10am appointment), looking forward to my interview at the branch, but no one was aware of my appointment. I had to wait nearly one and half hours before the manager from another branch turned up to interview me, whilst casually reading from pieces of paper and writing some notes down. He never mentioned why the branch or area manager for whatever reason could not attend. I received a better response from the staff at the branch than the management and Talent Acquisition Manager.
I was treated as if I was not wanted there.This feeling did not help my responses to the interview questions.

Interview Details Started with a phone interview.

Questions about my background/education
Why I chose my degree/University
Why enterprise
what skills would I need for the job and give examples
Greatest achievement (academic and personal)
Greatest Strength
Greatest Weakness
Time I displayed leadership/management
What my previous employer would say about me
can you give me an example of a time where you have handled a tricky/angry customer?
what do you enjoy most about customer service?
can you tell me a step by step process of what you do when dealing with a complaint?
can you think of a time where you have improved a process?
what is your sales experience/customer service experience?
How do you follow up/make sure/tell that a customer is satisfied?
what do you dislike most about your job?

Reason for Declining – They took too long to respond (2 weeks) and I had already accepted a grad scheme with another company that I was more interested in.