Pros
US bank project Great team members, an honest attempt at showing moral boost when things started out slowly. Good amount of knowledge on team, and at times team members stepped up to help work heavy work load.
Cons
Extreme lack of direction. Refusal to actually hear, and I stress again: "Hear" what the technicians need to make for a more conducive work environment. Processes are extremely hodge podged, and everything is a complete mess! Techs are expected to clean up mess, adhere to broken processes, and learn there way through a broken environment, in which we are mostly in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to not enough employees to handle techs on US bank project. Also forced to work under hostile conditions with US bank IT employees who are in the process of being laid off.