What is the salary like at Track?

In the grand scheme of things it’s hard to find something positive to say

Dishonest executives, micromanaging executive team, ceo who told us he doesn’t believe in cost of living increases, hiring unskilled svp of cs, low pay, low 401k match, zero career path or promotion opps, low morale all the time, constantly being insulted by ceo, no hope, no fun, we don’t tell the truth on eNPS surveys and we rate them higher than we should because we fear the ELT will hunt us down for leaving bad scores. Seriously, why would anyone continue to work here? Why would anyone come to work here? Pure desperation?

there was nothing that was pro

management was very selfish and only looked out for themselves. they hired a cfo who was not even experienced and paid him a high salary for doing nothing, while we were pressured to bring in sales

I normally don’t write reviews, but after seeing the same vague 1-star comments popping up every week or so, I felt the need to speak up — because a lot of what’s being said just isn’t true. Let’s start with the facts: • We do still have unlimited PTO — no reduction. • Bonuses were paid out, and people who delivered results were recognized with raises and promotions. • Leadership remains accessible and transparent — even when delivering tough feedback. I’ve been at TNS for a few years now, and while it’s not perfect (no company is), the constant stream of short, negative reviews doesn’t reflect the reality of what it’s like to work here. What’s frustrating is that some of these reviews are clearly written based on out-of-context info, twisted to fit a narrative. It’s not helpful — and it’s not honest. This is a company that expects accountability, values open dialogue, and rewards performance. If you’re doing your job, bringing ideas, and growing — you’re going to feel supported here. I encourage anyone reading reviews to look beyond the noise. Talk to real employees, ask good questions during your interviews, and form your own opinion.

Now for a bit of a reality check: • The pay is good, but not exactly top-tier compared to big tech or high-growth startups. • Medical insurance is on the pricier side. • The 401k match is minimal, and there’s no ESPP. That said — it’s decent overall. I can feed my family, save money, and I feel like I’m building something meaningful here. There’s also a strong culture of accountability and transparency, which I personally value — though I get that it’s not everyone’s cup of tea. So no, it’s not a perfect company. But the constant 1-star hit jobs don’t tell the real story either. If you’re serious about your work and want to be part of a company that’s evolving and open to honest dialogue, TNS is worth considering.

-Pay is competitive -Competitive product offering makes it feel like your customers and work really matters -Great collaboration with other departments. People genuinely want to help -Trainings are great -Positive shoutouts in team/company calls are great.

A ton of change in leadership in the past few years. As the company grows this makes sense, but definitely has caused challenges with consistency and some areas of execution. Need more feedback opportunities with leadership, with tracking and results vs just listening Health benefits are more on the expensive side, Benefits in general could use some attention

Good People, Friendly, Cool Perks, Pay is Good, but only because the benefits suck.

Maybe I just have a bad manager? But there is a ton of micromanagement. It's like they created a fully distributed and remote environment, but don't trust anyone to work remotely. It's ironic. At first I thought it was just me or my manager, but after speaking with many teammates it's a company wide culture. Boogie (The CEO) has even said he prefers all of us to be in the office, what? Why would you become the CEO of a company that is fully remote then. Customers are never happy. High turnover rate. Always outages and bug fixes required. Zero career growth opportunities. They also make it clear that you can lose your job at any minute. Benefits are hot garbage. But that's to be expected for a company this small. They offer HSA match, 401K match, dental, vision and health, pay makes up for the benefits cost though.

Is it all unicorns and rainbows? Of course not. But this is a company where I see myself staying for a long time. I’ve been with TNS for three years and have witnessed many changes — some good, some not so good. Like any organization, we face challenges, but we also have great opportunities. One of the things I value most is our leadership: they are transparent and direct. Now, not everyone takes directness well. Some confuse it with rudeness. Our CEO, for example, is very straightforward. He doesn’t dance around issues and isn’t afraid to “call a baby ugly.” In some negative reviews, you’ll see complaints about the company “no longer being a family.” That’s true — it’s not. TNS is a business now, and it operates like one: with goals, opportunities, and responsibilities. People here are held accountable — not for making mistakes, but for things like sloppiness, laziness, or dishonesty. That kind of accountability makes us stronger as a team. Our HR leader also sets the tone with what I’d call a real open-door policy. You can come to her with questions or concerns and speak openly. Over my three years, I’ve shared plenty of honest, even critical thoughts about the company’s direction — and not only was I not punished, but those conversations were valued. And our CEO? He’s approachable too. If you have a problem, you can talk to him directly. The only thing he asks is: “Don’t just bring me problems — bring a solution.” With all this being said: is TNS a perfect company? No. Is our CEO perfect? No. But are we heading in the right direction? Absolutely, yes.

The pay and the benefits are not great. They are fine, but there's room for improvement