Great collaborative culture with supportive colleagues and approachable leadership. The treasury team encourages learning and provides hands-on exposure to real operational processes. There is a strong emphasis on accuracy, accountability, and teamwork. Management is open to questions and feedback, which makes it easier for new employees to grow and adapt. Overall, a stable and professional work environment with opportunities to develop both technical and analytical skills.
Cons
As the company continues to grow, some processes are still evolving, which occasionally requires adaptability. However, leadership is responsive to feedback and continuously works on improvements.
Neighborly® Response
1mo
Thank you for taking the time to share such detailed feedback about your experience at Neighborly®. We’re glad to hear that you’ve found the culture collaborative and supportive, and that the treasury team has provided meaningful learning opportunities and hands-on exposure to real operational work.
We appreciate your recognition of our emphasis on accuracy, accountability, teamwork, and open communication. These are important to how we operate and support employee growth. As we continue to grow, we acknowledge that some processes are still evolving, and we value the adaptability and feedback of our team members during that growth.
Thank you as well for your advice to management. We agree that continued investment in process documentation and cross-team communication is essential, and we remain committed to strengthening these areas while preserving the strong culture you described.
We appreciate your contributions and wish you continued success in your career.
Other Mr. Appliance franchise owners are willing to help and give advice whenever they can.
Cons
Excessive charges and fees to owners for things like call centers, technology that isn't stable, and marketing. They don't do any real national advertising or marketing of their brands. The company makes decisions to add services to all owners without discretion, then charging owners for those services wanted or not. The company is about generating revenue on the backs of owners versus franchise growth.
Neighborly® Response
8h
Thank you for taking the time to share your feedback. We appreciate your honesty and the perspective you’ve provided as a franchise owner.
While Glassdoor is primarily intended as a platform for employee feedback, we recognize that franchise owners are important stakeholders in our system and value the insights you have shared regarding fees, technology, marketing, and overall franchise support.
We take all feedback seriously and will ensure your comments are shared with the appropriate leaders on our operations team for review. We would also encourage you to connect directly with your Brand President to discuss your concerns in greater detail.
Thank you again for sharing your experience and perspective.