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Total Merchandise

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Total Merchandise Reviews

3.0

47% would recommend to a friend

(13 total reviews)

43% positive business outlook

Reviews by job title

13 reviews
5.0
2 Sept 2025

Let be honest.

Recommend
CEO approval
Business outlook

Pros

Working here has been a truly rewarding experience. The company fosters a high-energy, fast-paced atmosphere where every day presents new opportunities to learn, grow, and achieve results. It’s the kind of environment that thrives on hustle, motivation, and teamwork. The team dynamic is one of the biggest strengths. Colleagues are supportive, competitive in the best way, and genuinely motivated to help each other succeed. Management sets clear expectations but also provides encouragement and recognition when goals are met. The pace is quick, which keeps things exciting and ensures no two days are the same. One of the unique aspects of this company is the variety of sales departments. Some areas are commission-based, offering a structured commission for those who are willing to push themselves and being rewarded directly for performance. Other sections are salary-based without commissions, providing stability and consistency for those who prefer a structured approach. This balance allows employees to find the role that best fits their working style and career goals. There is plenty of room to develop professionally, with training and mentorship always available. For those in commission roles, the experience sharpens negotiation, communication, and closing skills. In non-commission areas, the focus is on relationship-building and providing value, which develops a strong foundation for any career path. This is a great place for individuals who are driven, resilient, and enjoy seeing the direct results of their effort. Whether you thrive on commission-based hustle or prefer steady performance goals, there’s a spot for you here. The company rewards hard work, celebrates success, and creates an environment where you can truly grow.

Cons

One unique aspect of the workplace is the high number of female employees, which brings a lot of strong personalities and perspectives into the mix. This can create a very lively and passionate work environment, where conversations are energetic and ideas are voiced openly. At times, the intensity of different personalities can be challenging, but it also helps build resilience, adaptability, and stronger communication skills. Overall, the diversity in personalities keeps the workplace dynamic and never dull. It’s worth noting that some past employees have shared negative feedback about the workplace. However, it’s important to look at the full picture: one of the most vocal critics actually chose to stay with the company for nearly a decade. Remaining with any business for ten years speaks volumes about the opportunities, stability, and overall value it provides. While no workplace is without challenges, the decision to invest so much time here highlights that the positives ultimately outweighed the negatives.

5.0
5 Sept 2024

Honest review

Recommend
CEO approval
Business outlook

Pros

Shops close for lunch even Tesco if I need to grab any bits for at home. Parking with no drama's and close to the A12. Nice office to work, lots of different personalities which makes it a nice team to be apart of. Management are really supportive, I needed some extra training and my manager really supported me which has helped me understand my role in full to be able to fulfil my job with confidence. There are different teams within the office but we all generally work really well together and senior staff go out of their way to help. So far really happy in my role and love my team, looking forward to my future here :)

Cons

Toilets could be cleaned to a higher standard but ok majority of the time they are suffice. Air con could be on more in hot periods but appreciate some are colder than others, dependant on where you sit. Would like wireless head phones instead of wired. Would also be great if we had chairs down stairs in summer to be able to enjoy the weather but there are benches that can be used around the shop side if not being used

Viewing 1 - 3 of 13 Reviews

Glassdoor has 13 Total Merchandise reviews submitted anonymously by Total Merchandise employees. Read employee reviews and ratings on Glassdoor to decide if Total Merchandise is right for you.