Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Upgrade?

71% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , Loan Review Specialist (9) , New Account Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 45 reviews)); "great culture a lot perks" ((in 31 reviews)); "Fully remote and great leadership" ((in 21 reviews)); "Pay is good." ((in 21 reviews)); "Great work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 15 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 9 reviews)); "upper management does not care about you, all you are is a piece of meat that might move a number from 0.01 to 0.02" ((in 5 reviews)); "Office location Low salary compared with other companies Career evolution" ((in 5 reviews)); "Communication is getting better, as this company strives on always improving." ((in 5 reviews))

What are employees saying about Upgrade redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade redundancy and their outlook for job security at Upgrade in 2026.

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Upgrade Reviews

3.9

71% would recommend to a friend

(433 total reviews)

Renaud Laplanche

88% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity and inclusion

4.1

Work/Life balance

4.0

Culture and values

3.9

Compensation and benefits

3.8

Senior management

3.8

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

5.0

22 Mar 2025

Upgrade Integration Software Engineer

Integration software engineer

Recommend

CEO approval

Business outlook

Pros

Upgrade is a company that provides great benefits and will allow you to grow in your career.

Cons

No cons as they provide the tools to improve and I am happy with my benefits.

5.0

8 Jun 2026

Great amenities but tough job in collections

Collections specialist

Recommend

CEO approval

Business outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

5.0

9 Apr 2026

Great company with diverse products offered

Operations

Recommend

CEO approval

Business outlook

Pros

Great company with a wide suite of products to offer.

Cons

No negatives at this time

Viewing 1 - 3 of 433 Reviews

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Jobs at Upgrade

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(Employer provided)

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US$140K - US$160K /yr

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San Francisco, CA

US$100K - US$125K /yr

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Los Angeles, CA

US$140K - US$160K /yr

(Employer provided)

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Ratings by category

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Upgrade Integration Software Engineer

Great amenities but tough job in collections

Great company with diverse products offered

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