Although communication is pretty good within the agency, I think it can be improved so everyone knows exactly what's going on and they are confident about where they stand and what's expected from them. As a small agency, you do get Chinese whispers sometimes so I think it's important to keep on top of this.
Wave use to finish early on a Friday but over the years it disappeared. Perhaps if the agency had a good week, a cheeky drink on a Friday would bring the team together.