Broking Support (COA0001)

DUTIES AND RESPONSIBILITIES

As a team member, you will be responsible for the following:

• Internal Filing System: Maintain and update client records; organize digital files for easy retrieval and compliance.
• Document Management: Save invoices and related documents into the Document Management System in accordance with company protocols.
• Email Management: Manage incoming and outgoing communications to ensure timely responses and proper documentation.
• Pre-Renewal Coordination: Allocate renewal tasks and issue pre-renewal templates, emails, and schedules.
• Renewal Processing: Obtain renewal terms highlighting changes and claims history.
• Quoting: Source comparative quotes using current client data and claim history.
• Debtor Management: Retrieve debtor reports and send statement reminders.
• Claims Tracking: Monitor and manage claims within the CRM system, ensuring accurate and up-to-date records.

QUALIFICATIONS

• At least 2 years of AU Insurance experience
• Experience in using INSIGHT, WinBEAT, Office tech, or any related platforms.
• Strong organisational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Ability to follow process and work independently.
• Communicate progress and/or report issues.