PRAGMA
Head of Operations
Manchester, England
Req #901
Manchester, UK
Job Description
Posted Monday, 18 May 2026, 19:00
A bit about us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
The Head of Operations is responsible for overseeing the general management, structure and processes of teams within Group Enablement. They identify issues, skills gaps and opportunities to improve across the teams and are responsible for setting up efficient ways of working within the department. The Head of Operations should act as a general escalation point for delivery, project and resource issues and should provide a central point for reporting and updates to the Group Network and Secuirty director. They have overall responsibility for ensuring the team is on track to deliver against strategic milestones and business priorities. They are a key contact for departmental heads.
What will you be doing day-to-day?
- Collaborating with the director and department heads throughout the decision-making, planning and delivery stages of all work streams.
- Compiling departmental reports/updates providing insights for the Group Network & Security director, Group Enablement leadership team and wider stakeholders.
- Creating and continually improving processes and ways of working to ensure optimal efficiency and productivity.
- Defining, reviewing and improving the team’s structure and helping to address ongoing problems or skills gaps.
- Acting as liaison between the leadership team to provide the director with business updates, feedback on project progress and overall departmental health.
- Driving delivery outputs, ensuring that this stays on track and is as defined within the Delivery Lead and their team’s responsibilities to ensure that delivery is on track and that all teams are performing in line with expected role outcomes, strategic milestones and business priorities.
What You’ll Need
- Team Leadership: Ability to lead cross-functional teams, motivating and guiding them toward achieving organisational goals.
- Stakeholder Management: Experience in managing relationships with key stakeholders, including senior leadership and external partners.
- Conflict Resolution: Ability to resolve conflicts within teams and between stakeholders to maintain project flow and team morale.
- Change Management: Proven ability to manage change effectively, particularly in fast-paced environments or during periods of growth or transformation.
- Process Optimisation: Ability to identify inefficiencies in operations and implement process improvements to streamline workflows and reduce costs.
- Operational Strategy: Experience in developing and executing operational strategies aligned with business goals and priorities.
- Financial Oversight: Ability to manage budgets, monitor financial performance, and identify areas for cost optimisation.
- Effective Communication: Excellent verbal and written communication skills to clearly convey updates, strategies, and goals to both internal teams and stakeholders in the wider business.
- Collaboration: Ability to work closely with other leaders in the organization, including those in product, finance, and HR to ensure alignment across functions.
What do we offer you?
- At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
- Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
- We care about your future, so our pension plan helps you save for the years ahead with contributions of up to 5.1% from Gamma, alongside your own contributions.
- Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to in our success. That’s why we offer tax-efficient save and
- incentive plans, giving you the opportunity to benefit from Gamma’s growth.
- We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family at an additional cost.
- And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
Unfortunately, we can't offer visa sponsorship or relocation support for this role.
Please note this role will be a hybrid role requiring 3 days a week from our office
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to .
We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.
Job Details
Pay Type
Salary
Manchester, UK
Find your happy place
Read authentic reviews with a Glassdoor account. Only apply to jobs you love.
