Talkzone Worker| Permanent| Part-Time - 29.6hrs

Salary £28,142 - £32,061 Per annum (Pro Rata) | Permanent| Part-Time 29.6 hours per week

International Sponsorship – this role is not open to international sponsorship

Are you passionate about supporting young people and families? Do you have the skills to connect, listen, and guide—often when it matters most?

Join our Talkzone Team, where every conversation can change a life.

Talkzone is a dynamic, confidential advice service supporting young people aged 11–25, as well as parents and carers. Operating 365 days a year (2pm–10pm), we provide support through phone, text, email, and webchat, connecting with people when they feel most comfortable.

Service runs 7 days a week, all year round

As a Talkzone Worker, you’ll be at the heart of a fast-paced and rewarding service:

• Providing advice, guidance, and support via phone, text, email, and online chat
• Building instant rapport with young people and families, often in challenging situations
• Signposting to the right services to meet individual needs
• Responding appropriately to safeguarding concerns and sensitive issues
• Recording interactions and maintaining accurate case information
• Conducting follow-up calls and collecting user feedback
• Supporting social media engagement and maintaining up-to-date service information
Working both independently and collaboratively to deliver high-quality outcomes